Customer Service Administrative Assistant
Resume:
Roxann Bitzer
**** *. *** **** #****, Tucson, AZ 85741
************@*****.***
OBJECTIVE: To obtain a job at which I feel challenged by working to fulfill my employer’s needs and expectations, as well as those of any clients and peers; and to become a contributing member of a company that offers a valuable product and/or service to its surrounding community.
EDUCATION:
University of Arizona, Tucson, Arizona
Bachelor of Arts, 2007,
Major: English/Creative Writing
Second Major: Media Arts
Achievements: Winner of University of Arizona: John and Frederica Hearst Poetry Contest (2004)
Pima Community College, Tucson, Arizona
Associates Degree, 2004,
Liberal Arts
WORK EXPERIENCE:
The Temp Connection (for The Fontana Group), Tucson, Arizona, April 2010 - Current
Administrative Assistant (Temp)
Did research, compiled statistical data, and created exhibits.
Assembled reports for expert testimonies and proposals for potential clients.
Performed clerical and executive assistant duties: assisted experts with special projects, answered phones, did data entry, ordered supplies, did scanning and all incoming and outgoing mail, reviewed, updated, and organized files.
The Mahoney Group, Tucson, Arizona, November 2007 – August 2009
Administrative Assistant/CSSR Trainee
Gained superior customer service skills while working to build and maintain a liaison between clients and insurance carriers.
Issued insurance certificates, ID cards, change requests, evidences, and endorsements, and assisted in handling claims and putting together proposals and policies for clients.
Performed clerical duties: answered phones, did data entry, ordered supplies, scanned, attached, and delivered incoming mail (for the Tucson, Phoenix, Albuquerque, Casa Grande, and Mesa offices) prepared and sent out all outgoing mail, including all FedEx and UPS packages, was responsible for obtaining and entering all payments received on a daily basis and then forwarding them to accounting, and helped agents and other employees with individual projects.
I became adept at using a paperless system: including scanning and the use of computer programs (TAM and Paperwise) designed to make a paperless work environment not only possible, but also more effective and efficient.
Kaneen Advertising and Public Relations, Tucson, Arizona, May 2007 – August 2007
Executive Assistant/Production Assistant - Intern
Assisted the Vice President of Operations with the production of television and radio spots.
Helped write and edit informational pamphlets and newsletters for TEP, City of Tucson Water, and Southwest Gas customers.
Helped coordinate public events: took part in planning phase, contacted contributors, participated in set-up, take down, and clean-up, worked with a team to facilitate all events and meetings, ensuring that all activities were executed effectively, greeted government officials and other participating/attending members of the community.
Performed clerical duties: answered phones and screened calls, ordered supplies, opened and distributed incoming mail, prepared and sent outgoing mail, created power point presentations and excel spreadsheets, frequently updated company’s comprehensive contact database, helped public relations executives conduct research (via online, phone, or door-to-door) on individuals and businesses affected by the work of company clientele in order to come up with ways to eliminate or minimize concerns and issues.
Performed personal assistant duties for the company VP: scheduled appointments, organized files, attended meetings and took notes, ran errands.
Excel Mechanical, Inc., Tucson, Arizona, August 2004 – January 2005
Executive Assistant
Performed clerical duties: answered phones, ordered and rented equipment and supplies, cataloged purchase orders and inventory, scheduled appointments and service calls, ran errands, opened, organized, and distributed incoming mail, prepared and sent outgoing mail, did filing, created excel spreadsheets, designed flyers, prepared employee meeting agendas, I aided in creating a more organized (somewhat paperless) system to house all client and project files, making the information more accessible to employees, as well as helping the company to save time and money.
Helped assemble Bids, Submittals, RFPs, Contracts, O&Ms, etc, and usually tried to hand deliver each packet as a means to build rapport and/or maintain good business relationships.
Assisted accounts payable with payroll.
Bally Total Fitness, Phoenix, Arizona, October 2002 – May 2003
Personal Trainer/Sales
Created individual workout and diet regimens in order to help clients reach their weight, health, and overall lifestyle goals, taking into account the specific needs, body type, any injuries, disabilities (or existing conditions of any kind), strengths, weaknesses, and personalities of each client.
Worked one-on-one with clients in a gym setting, motivating them to push themselves physically towards their goals, instructing them on how to do exercises properly and most effectively; I also scheduled appointments outside of the gym for those who thrived more in an outdoor setting.
Initiated promotional campaigns, including group classes and boot camps, and implemented the new dynamic strategies program.
Gained customer service and sales experience while selling PT packages to and training clients, assisting front desk staff, and working in the retail store.
SKILLS:
Proficient in Windows and Microsoft Office
Data Entry – 8,327 (above average) – 100% accuracy
Grammar and Spelling - 95% accuracy
Typing – 56 wpm
Knowledge of scanning and paperless computer systems
Able to search and navigate the internet
Proofreading and Editing
Excellent written and oral communication skills
Able to answer multiple phone lines and has experience with basic office equipment (see job duties above)
REFERENCES:
Professional
Karen Sullivan
Administrative - The Fontana Group
3509 N. Campbell Avenue
Tucson, AZ 85719
*********@************.***
James Zarling
President/Owner – Excel Mechanical, Inc.
929 S. Tyndall Avenue
Tucson, AZ 85719
***@******************.***
Patricia Gralton
Bookkeeper – Janos Restaurant @ Westin La Paloma
3800 E. Sunrise Drive
Tucson, AZ 85718
**********@***.***
Miriam Christensen
CSR – The Mahoney Group
5330 N. La Cholla Blvd.
Tucson, AZ 85741
************@************.***
Education
Kevin Sandler
Professor – Arizona State University
Tempe, AZ
*****.*******@***.***
Personal
Shelly Long
Unemployment Specialist – Western News & Info
Phoenix, AZ
****@***.***
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