Sales Service

Objective: A position in the field of Engineering & technology in an Instrumentation environment, applying my skills in the maintenance, trouble-shooting, and calibration of equipment, utilizing my management and leadership skills.

Highlights Of Qualification:

Adept at organizing, prioritizing and carrying out multiple project tasks, flexible and able to work effectively with tight schedules in a fast paced environment to minimize impact on the customer.

Demonstrated leadership and team work skills using strong technical, customer service, and Communication skills. Ability to adapt new technologies, excellent verbal and written communications skills, team player with excellent collaborative skills.

Skilled at customer interaction to resolve service issues, focused on attention to detail, manage CRM software’s.

Trained colleagues and subordinates on various instruments, provide telephone support to Sales and Application engineers or technical issues.

Traveled extensively both national and International, managing engineering and research Laboratory set-up projects.

Lead the company booth in the Exhibition/Trade shows, and various inter-corporate fairs.

Assist Sales with demonstrations ensuring instrument are setup and functioning properly.

Well versed with computer operation and basic application and trouble shooting procedures.

Work Experience

Engineer- Guava Technologies Inc. /Millipore Corporation / EMD Millipore Nov 2007 – Present

Perform System installation, repair, troubleshooting and preventive maintenance for Laser based, and micro capillary flow cytometers.

Resolve onsite any problems or technical questions relating to the cytometry equipment, optical alignment and automated motion systems.

Provided basic training to technician and research fellows, demonstrate instructions for trouble shooting, cleaning and operational procedures.

Train subordinates and Service engineers on Flow Cytometry Instrumentation, Technical support to Sales and Application Engineers.

Support company sales representatives during Trade shows, inspect and/or repair equipment onsite prepare the instrument for Sales/Application Demo.

Work from home office serving but not limited to Major US States and Parts of Canadian Territory.

Overnight travel 80% of the time in the US and Canada, manage travel plans arrange schedules with Major pharmaceutical companies and Universities in Canada.

Work with other team members including Sales, Application Specialists and Manufacturing to support customer needs and improve instrument performance.

Assist Repair Depot occasionally in order to ease repair, reduce turn around time, basic customer satisfaction.

Report work activities, perform service as per the SOP, follow and maintain ISO standard in performing service or interacting with the customer for technical issues, submit service reports in an accurate manner, create travel schedules to accommodate customer needs and fulfill service objectives.

Manage Company laptop and CRM software, maintain personal inventory of instrument service parts, replenish upon requirement.

Field Service Engineer- Clinical Data/Vital Diagnostics July 2004 - Oct. 2007

Install Analyzers, Perform basic post-install trainings, service, trouble shooting and maintenance of clinical chemistry analyzer.

Perform preventive maintenance annually and bi-annually, traveling to various customer locations.

Updating the service department with customer requirements and arranging possible replacements.

Attending service calls and providing back up to other field service engineers

Reporting to service and technical manager on a regular basis with the service Updates/reports.

Provide technical phone and on-site service support; manage service call escalations as required.

PC/software/LIS/networking/database management knowledge, Manage and perform routine maintenance according to schedule.

Carry out technical upgrades promptly according to technical directives from Superior, Document all service activities, and maintain customer records including customer data, customer complaints, and field service records.

Maintaining inventory, reporting and updating personal inventory stock for future requirements, manage service parts procurement and inventory.

Assistant Manager – Walgreen’s Pharmacy December 2003 - July-2004

Arranging Merchandise during different seasons, Display arrangement for different promotional activities.

Assigning duties to retail staff and shifting of staff in order to facilitate the convenient running of the store.

Assisting the store manager in inventory control and ordering required material for the store.

Checking the sales performed by the different service clerk’s, correcting the sales voids and cash voids if any, checking the percentage sales performed by the store.

Sales/Service Engineer- Deira General Marketing December 1999- March 2003

Dubai, United Arab Emirates

Installed and commissioned new instruments in hospitals and clinical laboratories employing GLP, safety measures, and sterile conditions.

Calibrated measurement instruments used in research and development laboratories.

Used standard and automated test procedures for troubleshooting.

Performed standard maintenance procedures and services at various customer sites.

Assist Sales with equipment demonstrations ensuring instrument are setup and functioning properly.

Serviced diagnostic equipment such as: ELISA instruments, Micro-strip readers/Washer, Clinical-chemistry analyzers, Petri-dish readers, Fume Cupboards, Auto scopes, Water Distillation units, Tissue processors/embedders, Media Preparation machines, Petri-dish stackers, Shakers, homogenizers, Autoclave, Incubator, Microscopes etc…

Versed in industrial measurement and calibration instruments such as: FWD (falling weight deflector), Density gauges, Viscosity meters, Viscosity baths, Thermostatic baths, High temperature ovens, pH and conductivity meters, water testers, etc…

Followed ANSI, BS and ASTM standards for measurement of bitumen and asphalt.

Assisted Pre-sales demos & quotations, biding for instrument purchase and equipment maintenance tenders released by the government.

Timely assisted sales team in the sales and promotion/marketing of different new and sophisticated instruments and equipment’s.

Education

Gulbarga University, Karnataka, India

Bachelor of Engineering (Approved by University of New Haven, CT) January 1999

Major: Engineering Concentration: Instrumentation

Microtek Computer Education Hyderabad, India

Diploma in Computer Applications June 1999

Certifications

Human Diagnostics Wiesbaden, Germany

Certified Service in ELISA Instruments November 2002

Certified Service in Chemistry Analyzers November 2002

Thermo Haake Karlsruhe, Germany

Service and application in Oil Viscosity Measurement Instruments June 2002

Well versed in computer and major application/ Internet, LAN, Wireless and hardware configurations

Microsoft software, hands on with hardware and component level trouble shooting.

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