Customer Service Account Executive

Robert Gimbel

** ****** **** ****

Wayne, NJ ****0

862-***-**** (h)

201-***-**** (c)

************@*****.***

Profile

• Experienced sales professional with a reputation for high quality customer service.

• Highly dedicated to ensuring customer loyalty.

• Exceptional communication and interpersonal skills.

• Strong background as owner-operator of a company in the service industry, specializing in maintaining complete customer satisfaction.

Experience

Sales Associate Men’s Sportswear Feb. 2012-Present

NORDTROMS

Short Hills, New Jersey

• Consistently outperform expectations, becoming a pacesetter in my first three months

• Opened over fifty fashion rewards accounts in five months when the store average is six.

• Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and ensure customer satisfaction.

Account Executive June 2010-June 2011

SUPERIOR INK

Teterboro, New Jersey

• Added two hundred and fifty thousand dollars in new business from eleven new accounts.

• Established relationships with customers resolving all issues related to servicing small to large printing companies.

Account Executive June 2009-June 2010

Document Solutions

Kenilworth, NJ

Opened numerous new accounts in various industries including medical, legal, non profit and small businesses.

Vice President Jan. 1979-March 2009

Document Technologies

Farfield, New Jersey

• Personally managed a portfolio of over one hundred accounts with revenue of over four million dollars.

• Effectively dealt with decision makers from small corporations and non-profits to fortune 500 companies.

• Responsible for all customer relations including prospecting, introduction of new products and services and insuring complete customer satisfaction.

Education

American University

Washington, DC

B.S. B.A. Marketing

Skills

MS Word, Excel, PowerPoint

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