Customer Service Sales

Qualification Highlights

Eight Years experience and proven ability to analyze, design, and implement unique procedure to suit various situations.

A dynamic leader and team development specialist who empowers people to raise personal performance standards.

Strive to maintain a cutting-edge knowledge of customer service issues.

Culturally diverse at incorporating international ethics and concern for the rights and well-being of clients.

Highly motivated, fast learner and embraces challenges with enthusiasm.

Very attentive to details and is results driven.

Work Experience

Hoffman Ford 2008-Present

Service Assistant

Answer service questions about customer cars.

Answer phones.

Schedule service appointments for customers.

Responsible for cash and credit cash out.

Keiser University 2008-2008

Financial Aid Assistant

Answer student questions and anticipate financial concerns.

Schedule student appointments and assists students with receiving additional information.

Follow up with prospective and continuing students via email, telephone and other communication methods.

Your Keys Reality, Hartford, CT 2002-2007

Receptionist

Received phone calls, determined the nature of the calls and directed callers to the appropriate department.

Responsible for scheduling customer appointments.

Responsible for typing, filing and organizing customer file.

Maintain and utilize individual records to resolve customer service issues.

Work closely with employees to resolve any issues.

Type 60 wpm

American Cruise Line Haddam, CT 2004-2005

Stewardess (Customer Service)

Provided support to the sales team, ensuring all sales and service objectives were met.

Solve customer’s queries with detailed explanations.

Computer Experience

Word, Excel, PowerPoint, Microsoft windows, Microsoft Office XP Professional

Education

Bulkeley High School, Hartford, CT 1997-2000

Adult Education, Hartford, CT 2000

Gibbs College 2008

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