Experienced Director of Housekeeping/Front Office
Resume:
Yamil X. Pabellón
Orlando, FL 32824
**********@*****.***
http://www.linkedin.com/in/yxpabellon
Education: _________________________________________________________
Bachelor Degree in Hospitality Management
University of Puerto Rico
Experience Profile: __________________________________________________________________
Housekeeping Manager
Hilton Orlando
Aug 2009 to present
Duties: Assists the Director of Housekeeping/Executive Housekeeper in overseeing and ensuring overall cleanliness and product quality of the hotel in accordance with hotel, corporate and Department of Health standards. Distributes and directs daily and weekly work assignments. Oversees and conducts room/suite inspections. Assists in interviewing, training, supervising, counseling, scheduling and evaluating staff. Assists in the financial processes of forecasting, budgeting, purchasing, payroll and inventory control. I recently completed the pre-opening and opening of this magnificent hotel hiring over 90 room attendants amongst all positions. I also developed training procedures and manage Training. This hotel is a 1427 rooms four diamond convention hotel located at the Orange County Convention Center.
Owner / Founder
Upkeep Xperts
Sept 2007 to present
Duties: Manage and Operate commercial and residential cleaning company. This company services mostly restaurants, hotels, foreclosure properties as well as homeowners.
Director of Housekeeping
Loews Hotels at Universal Orlando Resort
Hard Rock Hotel
May 2006- Sept 2007
Duties: Responsible for the overall operation of the Housekeeping department. Executive Committee member. In my first six months on board, guest satisfaction scores improved from 73% to an increasing 83% by implementing a detailed training program and structured assignment of accountabilities to the management team. Last two quarterly quality evaluation scores of 2006 were 86.7% and 84.9% respectively, a departure from previous scores of low 70’s. In 2007 our first quality evaluation score was 95.7%, the highest score ever recorded in the history of Loews Hotels. This hotel is a 650 rooms four diamond luxury family hotel, leader of the comp set with a respectable 146% rev par index.
Various Room Division Leadership Roles
Interstate Hotels and Resorts / Marriott International
Orlando Airport Marriott
October 2003 to April 2006
Duties: Director of Services-Directed all housekeeping operations. Manage 484 rooms in a business hotel with an overall occupancy rate of 90%. Overseeing the following areas: Laundry, Public Areas, Recreation, Fitness Center, Turndown, etc. Maintain all inventories, checkbook, and labor in order. Built an incomparable working atmosphere with all staff by utilizing Marriott’s Core principals.
Promoted in November 2004 to the Director of Front Office Operations position. Duties included: daily management of room inventory, airport transportation, uniform services, concierge, switchboard/ AYS operation etc. Help develop budgeting process. Participated in weekly Sales strategy and forecast meetings. Improved overall Guest Services Satisfaction scores by 8% on the first six months by changing the service culture, languages and behaviors and implementing a new training outline for the Front Office.
Director of Housekeeping
Intercontinental Hotels Group
Holiday Inn Nikki Bird Resort
December 2000 to October 2003
Duties: Direct all housekeeping operations including payroll, labor management, Budget, Scheduling, checkbooks and P&L process in general and purchasing. Oversee all duties from line level to supervisors and managers. I worked with a high percentage of contracted labor. This is a 530 room family hotel located at Walt Disney World’s main gate.
Assistant Director of Services
San Juan Marriott Resort & Stellaris Casino
January 2000 to November 2000
Duties: Took over the management of the public areas including the Casino, ballrooms, back of the house, restaurants, bars, etc. Saved the hotel $2.5 millions on in-house marble restoration and implementing new productivity and production standards in the Laundry. Took over the management of pool and beach activities making housekeeping management staff responsible for more than 200 associates in total. This is a 525 room and suites hotel, Four Diamonds by AAA.
Housekeeping Training Manager
Westin Rio Mar Resort and Ocean Villas
January 1998- January 2000
Duties: Housekeeping Manager at charge of training and development. Developed an executed a training program that embraced new hires as well as team members in need of re-training.
Various Room Division Leadership Roles
Wyndham Palmas Del Mar Resort
May 1990 – January 1998
Duties: Started as a Bell Person and occupied key positions as I continued to expand my knowledge and exposure. Performed duties as Reservations Agent, Front Desk Agent, Front Office Manager, Housekeeping Public Areas Manager and Villa Management Manager. This is a 3000-acre master planned community with a resort operation that managed and rented privately owned properties.
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