Customer Service Human Resources

Patricia Jean-Louis

**** ***** ****** ***.***

Elizabeth, NJ 07208

Mobile- 484-***-****

E-mail: **************@*****.***

Objective: To compliment your organization with my talents and capacities as a writer, critical thinker and communicator.

Experience

Confidence Management Systems, Linden, NJ

Executive Assistant: (December 2012 – March 2012)

• Process monthly and bi-weekly product orders

• Maintain Excel spreadsheets for: company vehicles, EZ Pass Cards and Gas Cards

• Organize meetings and keep meeting minutes

• Draft and mail checks to vendors and charities

• Process executive’s personal medical claims

• Monitor EZ Pass and gas card usage

• Maintain an updated customer database with names, addresses and contact numbers

• Draft proposals and contracts for potential customers

• Answer phones

• Invoice

• File

T-Mobile, Allentown, PA

Technical Care Specialist: (February 2011-November 2011)

• Troubleshoot device issues by searching multiple resolution databases

• Notate customer records with step-by-step resolution detail

• Manage sensitive customer information such as social security numbers, account numbers, credit card numbers

• Managed call time by providing effective resolutions expeditiously

United States Fire Insurance, Morristown, NJ

Claims Analyst: (July 2006- February 2010)

• Managed motor vehicle and property claims

• Evaluated policy coverage for policy holder

• Contacted all claim stakeholders for recorded/ written statements

• Obtained pictures of lost or damaged property

• Assigned vehicles to be appraised

• Arranged for rental vehicles

• Compared and applied negligence rules for appropriate state

• Analyzed loss details and executed liability decision

• Forwarded denial correspondence if applicable

• Prepared written defense for arbitration as well as compiled supporting evidence if loss is denied

• Monitored arbitration forum for decision

• Submitted payment to claimant/ insured if applicable

• Submitted payment to vendors and appraisers

• Maintained comprehensive notes in database throughout life of claim

• Minimize life of claim from date of loss to closing

• Minimized overhead for claim

• Provided updates to insured and claimants through telephone and mailed communications

• Provided customer service to insured and claimants

CIT Group, Livingston, NJ

Intern- Human Resources: (January 2005- October 2005)

• Arranged meetings and interviews via Outlook and written/mailed correspondences

• Contacted staffing agencies for potential candidates

• Entered candidate resumes in to database for retention

• Created PowerPoint presentations for miscellaneous projects

• Drafted and forwarded decline and offer letters

• Handled confidential employee information including but not limited to: social security numbers, w-4 forms, benefits selections, and 401k information/ figures

• Researched and provided up to date salary information for positions to be filled

• Performed receptionist duties such as answering front desk phone, greeting guests

Intern- Small Business Lending: (June 2001- September 2004)

• Maintained Excel database of archived legal documents

• Assembled and forward closing loan packages to attorneys

• Provided attorneys and borrowers with customer service

• Track down borrowers that have defaulted on loans and fallen out of contact

• Processed new information found on borrowers in database

• Filed miscellaneous paper work

Education

Education: Montclair State University, Upper Montclair, NJ (June 2013) Credits: 142

Major: Philosophy

Courses: Ethics, Intro to Law, Law and Litigation, Perspective Justice Studies, Macro Economics, advanced Philosophy courses

Skills

• Microsoft Suite 10+ years of experience

• QuickBooks 3 months of experience

• Typing 10+ years of experience

• Filing 10+ years of experience

• Arbitration Database 4 years of experience

• ISO database 4 years of experience

• Claims Assured database 4 years of experience

• Customer Service 8 years of experience

• Call Center 10 months of experience

Contact this candidate