LASHANNA DIPIANO

**** ********* ******** ** 904-***-****

JACKSONVILLE, FL 32258 us7hlp@r.postjobfree.com

OBJECTIVE

Seeking a position as a valued member of your organization that leverages my achievements, skills, and creativity

to meet organizational goals.

SKILLS PROFILE

Communication Skills - Interacts well with all levels of management – communicate by phone, email and

in-person, C-level management, founders and board members of established companies. Experience presenting

complex information to large groups.

Administration - More than 5 years of administrative experience assisting with projects such as conducting

research,planning for reports, and proposals.

Computer Skills - Proficient with PC and MAC and the full Microsoft Office Suite. Have produced many Excel

spreadsheets, and have exposure to several online programs such as QuickBooks, Linenweb, Linen Helper, and

Outlook

ACADEMIC BACKGROUND

Bachelor of Science, Healthcare Management, June 2009

South University, Savannah, GA

Master of Management/Public Administration, Feb 2012

University of Phoenix School of Business, Online

Overall GPA 3.6/4.0

RELATED EXPERIENCE

Office Manager, Crown Healthcare Laundry, Jacksonville, FL, 3/2009 - Present

• Engaged in departmental rotational program involving variety of aspects of operations at the factory level

• Coordinated and collaborated on cost savings and process improvement projects to reduce costs of

non-quality

• Coordinated and implemented training programs that resulted in the cross training of staff

• Processed employee payroll and managed employee benefits

• Completed several key plant initiatives that served as steps towards creating a productive and

team-spirited, customer-centric environment

Business Manager, Chris Ballard Polygraph, Jacksonville, FL , 2/2008 - 3/2009

• Developed and implemented client confirmation and no-show policies, resulting in 35% decrease in client

no-shows

• Managed daily functions of office to include scheduling, billing, and making travel arrangements

• Resolved customer issues and concerns and provided 100% client satisfaction based on follow up

feedback surveys

• Developed and monitored electronic record management system for all incoming and outgoing

correspondence

• Developed manual for all office procedures, resulting in streamlined operations