Customer Service Data Entry
Resume:
Vannti Carter
Austin, Texas *8753
*********@*****.***
Skills
Intermediate skill level: Microsoft Office 2007, MS Word, MS Excel
Typing skill: 55 wpm
Data Entry: 10,500 kspm
10-Key by touch
Proficient and knowledgeable using fax machine, copier and multi-line switchboard
Most software and office systems
Experience
Dental Assistant Jan. 2011- Jan. 2012
Family Dentistry of Round Rock Round Rock, TX
Prepare patient, sterilize and disinfect instruments, set up instrument trays, prepare materials, and assist dentist during dental procedures.
Expose dental diagnostic x-rays.
Record treatment information in patient records.
Take and record medical and dental histories and vital signs of patients.
Provide postoperative instructions prescribed by dentist.
Assist dentist in management of medical and dental emergencies.
Pour, trim, and polish study casts.
Instruct patients in oral hygiene and plaque control programs.
Make preliminary impressions for study casts and occlusal registrations for mounting study casts.
Clean and polish removable appliances.
Clean teeth, using dental instruments.
Apply protective coating of fluoride to teeth.
Fabricate temporary restorations and custom impressions from preliminary impressions.
Schedule appointments, prepare bills and receive payment for dental services, complete insurance forms, and maintain records, proficient user in Eagle software.
Dental Assistant Externship, Periodontics Oct 2010 – Dec 2010
Castle Dental Austin, TX
Patient education on procedures performed along with post-op instructions.
Tray setups, Patient seating, reading patient charts.
Digital X-rays panofilm/pa/bitewing x-ray developing.
Assist with Nitrous Oxide and Sedation for extractions and osseous surgery.
Custom Service Representative Aug 2009-Oct 2010
AAA Medical & Oxygen Supply Round Rock, TX
Managed all aspect of intake: answered the phone and received faxes, collected patient and referral source information, input data in to IMBS, printed tickets, assembled charts and processed paperwork.
Developed and maintained a working knowledge of current Medicare, Medicaid, insurance regulations, and FDA/DOT and JCAHO guidelines.
Program Entry Specialist Jan 2003-March 2009
Evins Personnel Austin, TX
Answered multi-line telephones.
Handled claim processing, payment posting, adjustments, refunds, and billed NSF to patient accounts.
Compiled, sorted and verified accurate data for processing voter registrations.
Process updates, changes and corrections utilizing a proprietary software program.
Imaging Correspondence Tech Jan. 2009-Jun. 2009
Randstad Staffing Solutions Austin, TX
Worked closely with department supervisor, colleagues and other division employees.
Provided general assistance and customer service in assigned departments.
Exercised judgment regarding company procedures and processes.
Prepared documents for off-site storage, scan, index, and route incoming mail to the appropriate staff members.
Corresponded with injured workers, policy holders, or medical providers when necessary to obtaining required information.
Reviewed medical records and bills for routine processing; also maintained and organized related files.
Utilized data entry skills to accurately locate and match claim related information in multiple software systems.
Created and distributed return letters for healthcare providers regarding unmatched correspondence.
Maintained and entered production data on unit's database to facilitate weekly/monthly reporting.
Communicated with other company units, departments, and/or external agencies as needed.
Supported the company Safety and Health Program.
Program Entry Specialist Aug. 2008 – Oct 2008
Evins Personnel Consultants Austin, TX
Processed, organized, sorted voter registrations.
Verified voter data for accuracy
Handled confidential government issued information.
Processed updates, confirmed accuracy utilizing a proprietary software program.
Open Driver/Teacher Assistant Dec 2007 – Aug 2008
Austin Police Department/Eastside Story Austin, TX
Provide reliable and courteous transportation service to customers with safety a top priority; to act as a peer counselor to student passengers. Discuss assigned duties with students in order to coordinate instructional efforts. Tutor and assist children individually or in small groups in order to help those master assignments and to reinforce learning concepts presented by teachers. Supervise students in classrooms, halls, cafeterias, schoolyards, gymnasiums and on field trips.
Front Desk Receptionist Feb 2007 – Nov. 2007
Kforce Austin, TX
Greeted visitors.
Handled incoming calls and performed general administrative duties.
Assist other administrative staff with overflow work, including word processing and data entry.
Program Technician Randstad USA Sept. 2006 – Jan. 2007
Maximus Austin, TX
Received applications, documents and renewals to check for accuracy and enter data into company software systems.
Worked with imaged documents to carry out functions, process applications and verify appropriate level of eligibility status.
Responsible for all activities associated to meet individual and unit performance with application processing and eligibility goals and standards in a timely manner.
Data Entry Clerk II 1/2003 - 10/2005
Evins Personnel Austin, TX
Data entry, mail room clerk (opening and assorting mail), customer service, answering phones (5 lines) and various office clerical duties.
Technical Office Assistant III/Clerk III May 2000 – Jul. 2006
Austin Community College Austin, TX
Provide technical and administrative support to employees and staff.
Maintain confidential employee files, data entry and procession of any office documents.
Input hourly personnel authorizations into proprietary software program (Datatel) and process all I-9 and W-4's.
Reorganize filing system and archive stale dated files.
Processed, maintained and organized employment applications and new hire folders.
Correspondence and prepared position vacancy notices and ad copies.
Greet applicants and visitors, answer telephones, route and screen calls, respond to inquiries from the public, and provide information about the college’s application and hiring process.
Floater assistance for several departments, covered phones for lunches and breaks.
Data Entry II Aug 1999 – May 2000
Medi Claim Austin, TX
Processed claims, posted payments, created adjustments, refunds and bill NSF status to patient accounts.
Performed account research and audits for claim corrections.
Printed and organized daily transaction reports for balancing.
Data Entry II / CSR May 1997 - Mar. 1999
Blue Cross Blue Shield Austin, TX
Handled incoming calls daily, while providing quality customer service to clients and patients.
Data entry of insurance information into Main Frame System while sorting and screening information.
Maintained dependent coverage records and generated correspondence on coverage termination.
Utilized HCPCS, ICD-9, and CPT-4 code books as well as the UB-92 and HCFA forms.
Education
Reagan High School High School or equivalent
Austin - TX – US
Aug 1988 – May -1992
Dental Assistant Program
Everest Institute - Austin, TX
March 2010 – Oct 2010
Awards/Activities/Certifications
Honor Roll
Everest Institute-2010
American Safety & Health Institute-2010
HIPAA & CPR Training Course
OSHA Training Course
RDA-2010
UTSA-2010
References Available Upon Request
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