Customer Service Software
Resume:
Christopher L. McDonald
Lakeland, TN 38002
ursehr@r.postjobfree.com
PROFESSIONAL SUMMARY
Customer service orientated Information Technology professional who is recognized as a hard worker, dependable, and self-motivated.
TECHNICAL SKILLS
Hardware
Desktop and Laptop Computers
Network Printers, Copiers, and Scanners
Cell Phones and Smart Phones
Software
Windows 98, 2000, ME, XP, Windows 7, Server 2003
Microsoft Office Suite 2000, 2003, & 20007
Lotus Notes
Adobe Professional
WORK EXPERIENCE
MILWAUKEE ELECTRIC TOOL Olive Branch, MS
Desktop Support Rep (Contract) 6/2005 – 8/2010
Sole support rep for over 100 DELL Desktops and Laptops
Troubleshot all hardware and software issues including, e-mail, network connectivity, printing, file sharing, etc.
Performed daily tape back-ups of the network
Responsible for installation and up-keep on HP network and desktop printers
ACS INC. Bartlett, TN Software Tech Support Rep 4/2002 – 6/2005
Take incoming calls supporting software and hardware for all Brother model FAX and MFCs.
Support for all versions of Windows including 98, 2000, ME, and XP.
Support both direct and network connectivity via network cards, print servers, and Windows shared printer drivers.
Basic network trouble shooting on network calls including TCP/IP configuration.
GATEWAY COUNTRY STORE Bartlett, TN
Technician/Technical CSR 7/2001 – 4/2002
Performed 90% of all face-to-face and phone contact for the service department. Basic Tech Support via the phone.
Diagnosed and repaired PC’s.
Installed new drives, operating systems, motherboards, memory, etc.
Diagnosed software issues with all versions of Windows from 95 to Windows XP
FEDERAL EXPRESS Memphis, TN
Pricing Assistant / Tech Support (Contract) 11/2000 – 4/2001
50% of the time assisted account executives in pricing changes
50% of the time assisted in hardware and software trouble-shooting. Including loading software, installing remote printers, and network connectivity issues.
UNION PLANTERS NATIONAL BANK Memphis, TN
Online Banking Representative 7/2000 – 11/2000
Assisted customers with all aspects of online banking from downloading information to their PC’s, setting up accounts, bill pay issues, and browser issues.
SOLECTRON Memphis, TN
Laptop Technician (Contract) 2/2000 – 5/2000
Diagnosed and repaired IBM brand laptops.
FEDERAL EXPRESS Memphis, TN
Team Leader 6/1992 – 2/2000
Supervised 15-20 employees
Led international inbound offload team in all day-to-day operations
Worked with governmental agencies such as U.S. Customs and USDA to ensure freight was routed in a timely matter
STREAM INTERNATIONAL Memphis, TN
Technical Support Representative 9/1999 – 12/1999
Technical Help Desk for Gateway computers.
Performed all hardware and software support for Gateway computers via telephone.
EDUCATION
Southeast College of Technology, Memphis, TN
A.A.S Computer Information Systems
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