Human Resources Manager

Stephen D. Mills, SPHR

**** ******** **. 469-***-**** (Cell)

Flower Mound, TX 75028 *********@***.***

Director of Human Resources

A Senior Human Resources business partner skilled at developing and executing HR Initiatives that align HR practices to foster growth, profitability, and bottom line results. Skilled HR generalist that has worked in and managed all functional areas of Human Resources for industry leaders, public and private companies, and start-ups.

Acquisitions & Mergers Org. Effectiveness Benefits Employee & Labor Relations

Succession Planning Integration HRIS Implementation SOX Compliance

Outsourcing Staffing & Recruiting Budgets Training

KEY ACCOMPLISHMENTS

• Increased sales performance by 15% via creation of sales incentive plan and retail manager compensation plans

• Increased revenue by 26M by early implementation of HRIS solution allowing expansion and optimization

• Saved 27M by creating and implementing Store Staffing Model and Performance Management systems

• Opened 20 big box stores and expanded into four new states by establishing and leading new HR department

• Increased sales by 12% by developing and utilizing diversity staffing system for all Blockbuster stores

• Reduced lost time accidents 35% and saved 200K by instituting a safety incentive program at Atlanta Hilton

• Lowered costs and manager turnover by revamping compensation and benefit plans at Total Wine and More

EXPERIENCE

JSW STEEL USA, – Baytown, Texas 2012 - Current

Director of Human Resources

Develop, create, and revise Human Resource department for privately held, non-union Steel Plate, Pipe, and coating mills, employing 1000+ engineers, skilled craftsmen, and administrative employees. Mills capable of producing 1.2M tons of steel plate, 500,000 tons of DSAW Pipe. Directly manage six human resource and administrative employees, charged with turning around inefficient recruiting, training, and retention practices, rewrite employee relation policies, and reconstruct poor performing safety program and compliance team.

TEXAS INSTRUMENTS– Dallas, Texas 2010 - 2012

World Wide Facilities Human Resources

Manage all HR Functions for all WWF employees for all Texas Instruments sites worldwide which includes approximately 2500 employees (TI and Contract). This includes 31 Factories, Test, and Design sites in 27 countries. Including USA, ASIA, Europe, China, and Americas Regions

HR Business Partner for Contract Labor vendor for TMG Organization 20,000+ employees in US, Europe, and Asia

Developed and Implemented Employee Engagement Survey and Initiatives resulting in 10% improvement year over year in Trust, Engagement, and Communication scores

Responsible for key Talent Development program for High Potential/High Performance employees

Talent Development Champion for New College Graduate program and New Technician Program

Developed Succession Planning program to address identified skill gaps in Exempt population

AFFIRMATIVE INSURANCE HOLDINGS- Addison, Texas 2009-2009

Vice President Field Human Resources

Directed and managed staff of 12 HR managers and generalists. Responsible for recruiting, staffing, and employee relations for 300 retail sites and 3 corporate locations in Chicago, Baton Rouge, and Addison. Worked directly with COO, CFO, and EVP of marketing.

• Completed rollout of Tax Credit (FADV) and Unemployment program (TALX)

• Partnered with Sr. Operations for elimination / transfer of 65 corporate jobs from Chicago to Baton Rouge

• Developed Field HR Manager / Generalist roles via job descriptions and training

TOTAL WINE AND MORE–Potomac, Maryland 2006-2009

Vice President of Human Resources

Started first HR department in company history. Played key role in company growth from 33 to 52 stores and revenues from 330M to 700M. Implemented new HRIS system, compensation and bonus structure and revamped benefits resulting in a 650K savings. Developed recruiting, training, employee relations and executive structure for company. Manage staff of 12 and budgets to 2M. Worked directly with President, COO, CFO, CIO.

• Developed Culture/Engagement Survey resulting in 15% reduction in turnover in Store Management

• Re-designed management training program to save $1200 per trainee, trained 200+ per year average

• Designed and implemented all HR policies including succession planning, staffing, compensation

• Created strategic people plan for new market growth, opened in four states and 20 stores under budget

• Designed performance management and quarterly rating/ranking systems based on competencies

• Created employee satisfaction and retention metrics, decreased turnover by 22% and increased tenure

• Led monthly strategy sessions with Sr. Management to create forward looking plans and review results

• Developed succession planning and replacement planning process to highlight critical people needs

• Created all Sr. level training and assessments for Executive level promotions

Stephen D. Mills, SPHR 469-***-**** (Cell)

BLOCKBUSTERINC. –Dallas,Texas 1995-2006

Director of Human Resources (2000 – 2006)

Responsible for 1250 stores (1.9B revenue, 20,000 employees) in 22 states. Directed managed staff of 33 HR managers, recruiters, and trainers. Managed budgets to 5.5M.

• Created store staffing model for all domestic stores resulted in 12M labor savings

• Created diversity staffing system, increased store profitability by 12%

• Created HR scorecard used by all field HR managers, decreased store open positions by 50%, improved wage compliance by 45% (5.7% decrease in average wage), reduced open employee complaints by 70%

• Developed key business operations and HR integration programs for expansion (BB Express)

• Worked in Canada and Western Europe for Blockbuster International Division

• Named HR Director of the Year twice, awarded HR Big Dog award (HR & Ops partnership award)

Field Human Resources Manager (1995 – 2000)

Opened regions in Florida, Georgia, South Carolina, Utah, Seattle, and Oregon (500+ stores), lead HR for twelve acquisitions, two divestitures, and one merger.

• Lead HR Manger for acquisition due diligence legal program

• Developed employee relations manual for store managers

• Lead HR Manager for largest acquisition in Blockbuster history (200+ stores)

• Lead HR Manager for “Operations Hollywood”, key strategic initiative to open stores in competitors key market

• Led company in key HR metrics four consecutive years (HR Manager of the Year four times)

HILTON HOTELS CORP. –Beverly Hills, California 1985-1995

Assistant Director of Human Resources. Atlanta Hilton (1993-1995)

Oversaw recruiting, benefits, training, and administration for 1222 room full service, convention hotel in downtown Atlanta. Union and Non-Union employee base of 1100. Managed budget of 1.1M

• Reduced lost time accidents by 35% and workers compensation premium by 200K

• Successfully defeated three unionization attempts in two years

• Sat fourth chair in Union negotiations (engineering department was unionized)

• Instituted safety incentive program which focused on lost time accidents

• Decreased cost of unemployment insurance by redesigning key employee discipline programs

• Instituted “Hilton Helping Hands” community outreach program, won Mayor Awards for participation

• Led Food and Beverage and Front Desk staffing plans for 1996 summer Olympics

• Hilton Executive Human Resources Program Graduate

Employee Relations Manager, Walt Disney World Hilton (1992 – 1993) – Hilton Executive HR Program

• Trained and coordinated “Union Awareness” seminars to all exempt and management staff

• Conducted “Priority One” customer service training for all employees

• Coordinated health fair and benefits enrollment for all employees

• Responsible for all employee events and communication

• Responsible for all employee relations, terminations, and investigations

Training Manager, Walt Disney World Hilton (1991 – 1992) – Hilton Executive HR Program

• Responsible for all exempt and non exempt training (customer service, sales, orientation ET

• Implemented Food and Beverage training and rotation program for Hotel

Benefits Coordinator, Walt Disney World Hilton (1990 – 1991) – Hilton Executive HR Program

• Increased employee satisfaction for HR department by 20% with aggressive HR outreach program

• Increased employee thrift program (401(k)) participation to 90%, highest in Hilton Chain.

Front Desk / Reservations Manager, Gainesville Hilton (1985-1990)

• Responsible for all front desk and reservations for 213 room property

EDUCATION/PROFESSIONAL CERTIFICATIONS

Education: Bachelor of Science, Journalism and Communications, University of Florida

Certified: Sr. Professional in Human Resources, SPHR, HRCI 1998 – present

Union Awareness / Avoidance Certified Trainer

Selection Specialist

DDI Certified Facilitator

Employment Law Certified

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