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Manager Customer Service

Location:
Fort Worth, TX, 76180
Salary:
15.00
Posted:
May 10, 2012

Contact this candidate

Resume:

Rosa Ramirez

Email: urh0am@r.postjobfree.com

Mobile: 817-***-****

Summary of Qualifications

I am proud to say that I have had hands-on training and because of that I have acquired experience and have always accomplished the new challenges that have been offered to me. I pride myself in being a fast learner, a team player with excellent organizational skills; details oriented and have experience in working in a fast paced environment.

• Bilingual in Spanish and English

• Translator

• Interpreter

• Customer Service

• Administration

• Dispatch

• Event Planning

• Employee Training

• Crisis Management

• Human Resource

• Purchasing Clerk

• ISO

• Cosmetology

Summary of Experience:

2011-2012 – Fantastic Sam’s, Watauga Texas – Owner – Ann Atkinson: 682-***-****

Cosmetologist

Hair stylist for Fantastic Sam’s, haircuts, tints, color, high lights, low lights, waxing. Perms, up does, performed customer service duties, opening and closing responsibilities.

2004-2008 - Knight Waste Services, Fort Worth Texas – Manager, Mr. Jimmy Land: 682-***-****

Administrative/Dispatch

Addressed customer concerns, complaints and researched account histories through the City of Fort Worth database. Prepared all paper work for department for next day operation that included high-risk clients and facilitating information considered necessary to eliminate fines for twenty-three drivers in my department, and informing them of any additional duties throughout the day. Kept the general manager informed of any changes, and any problems in the department. Interpreter for upper management during employee meetings and translated documents.

2000-2004 – Staffing Agency, Fort Worth, Texas – Manager, Mr. Perez: 817-***-****

Office Manager / Administrative Support 11 / Human Resources Assistant

Performed various duties such as typing letters, filling, research of records, collections of all past due invoices, prepared Bill Of Lading, data entry, sorted mail, telephone response, translator for management during transactions of Latin American sales, maintained department records, data entry, filling, record keeping and prepared and sorted mail. Assisted with payroll checked routine calculations, completed forms and checking accuracy, made travel arrangements, arranged meetings, , maintained department records, scheduled and ordered supplies, interviewed, and contacted agencies for new hire. Trained to assist in other departments and assumed some accounting responsibilities such as preparing deposits and check cashing for the company.

1999-2000 - CompUSA, Fort Worth Texas

Product Manager Assistant

Assisted Product Manager with, projects, purchase orders, order evaluations, research, presentations, presentation graphics, and translation with all International sales, Site coordinator of ISO-9000 Quality System, was performing various clerical duties, filling, maintenance of department records, and schedules and arranging meetings and appointments.

1998-1999 - CompUSA, Fort Worth Texas

Administrative Support 11

Provided general office support for assigned department including word processing, filling, record keeping, prepared, and sorted mail, made and checked routine calculations, made travel arrangements, arranged meetings, telephone response, maintained department records and ordered supplies.

1997-1998 - United Medical Supply, Fort Worth Texas -

Purchasing Clerk

Generated and monitored daily purchase orders for five branches and inter office, maintained order entry, changed orders, ordered shipment tracers, resolved several shipment errors while keeping customers informed and provided quality customer support.

Education:

Diamond Hill Jarvis High School

North Star Christian Private School

JN Beauty College

Summary of Software Experience:

Experience with Excel, Outlook, Power Point, Access, and Word



Contact this candidate