Customer Service Manager
Resume:
Denetria Hopkins
Riverdale, GA 30274
***************@*****.***
Objective
Seeking a position where my skills and experience in transportation and logistics can be used to achieve company goals.
Experience Service Manager II
FedEx Ground Kennesaw, GA
09/2007-Present
• Responsible for accurate dispatch and arrival of due loads within the FedEx network in the most productive and cost efficient manner
• Monitor driver HOS to ensure DOT compliance
• Analyze reports to identify opportunity to minimize linehaul cost
• Provide support for terminals within hub area
• Perform business discussions and business plan discussions
• Update driver files and perform settlement adjustments
• Set up temporary lease
• Conduct dock walks and yard checks
• Perform tractor inspections
• Follow the company protocol for accident reporting
• Encourage safety by providing safety message prior to dispatch
• Provide communication and feedback to contractors/contractors drivers, upper management and the hub
• Monitor and maintain equipment pool for MARI hub and terminals
• Ensure accurate and timely linehaul dispatches and arrivals
Transportation Clerk
Ryder Logistics McDonough, GA
06/2006-09/2007
• Coordinate movement of trailers to and from dock using warehouse maintenance system
• Conduct yard and dock audits of trailers
• Scheduled pick up and deliveries with third party carriers
• Provide external customer with detailed information about scheduled deliveries via telephone reception
• Ensured accuracy in the dispatch of loads to proper location
• Provide external customer with detailed information about scheduled deliveries via telephone reception
• Provide warehouse support in the picking, staging, loading and unloading of freight in face paced warehouse environment
• Developed organized filing system
• Trained new employees
Service Manager
FedEx Ground Ellenwood, GA
07/2002-06/2006
• Responsible for the safety, training, productivity, and retention of a group of package handlers in a hands on fast paced environment
• Ensured quality in the shipping, receiving, and processing of small packages in order to better service the customer
• Adhered to company standards and followed engineered productivity plans
• Provided direct communication and reports to upper management
• Maintains condition of dock work area
• Conducts presort meetings
Shipping Clerk
Bass Produce Leslie, GA
06/1997-08/2000
• Logged driver activity and assigned bay doors
• Coordinated customer pick/up and delivery
• Took orders and answered customer questions regarding the status of their order
• Preparation of bill of lading
• Maintained an organized record of orders and shipments
Education
Georgia Perimeter College
Clarkston, GA
06/2007-12/2008
Associate of Science in Criminal Justice
Deans List
Skills
• Lotus Notes
• Microsoft Office
• TMS (Transportation Maintenance Software)
• WMS (Warehouse Maintenance Software)
• Customer Service Focused
• Group Leadership, Management and Training
• Goal Oriented and Driven
• Strong Organizational
• Problem Solving
References References are available on request
Contact this candidate