Post Job Free

Resume

Sign in

Customer Service Manager

Location:
Mokena, IL, 60448
Posted:
November 07, 2011

Contact this candidate

Resume:

STAN DZIECIOLOWSKI

***** ******* ****, ******, ** 60448

708-***-**** / stasjack@ comcast.net

SUMMARY

Construction Management professional experienced in Residential, Commercial and Industrial environments with related work in Production, Custom and Design/Build. Background includes managing, purchasing, scheduling, coordinating, customer service, property maintenance / engineering and interacting with clients, subcontractors, and supply chain to complete a project from bid to final punch out in a timely and profitable manner. An “out of the box thinker” that is enthusiastic, persuasive and a team player with strong emphasis on ethics and integrity.

PROFESSIONAL EXPERIENCE

Foster Premier Mgt. Buffalo Grove IL. 10/8 – 4-11

Building Maintenance Engineer. Responsible for daily Maintenance, Repairs, Supervision and Engineering on a 28 story, 204-unit condo building in Evanston Il. Handled all scope of work for contract bidding, negotiations,

approval and completion of all work and daily routine maintenance by our vendors.

Construction Project Mgr. 9/07 – 10/8

Worked for a couple of small family owned Construction and Remodeling Companies as a Project Mgr until jobs were completed and the economy caught up with them due to lack of sales

NEUMANN HOMES, Warrenville IL 5/01 – 7/07

(Residential production builder in Chicago, Detroit, Denver and Wisconsin with annual sales of $500M. Winner of several NAHB awards. Ranked 44th largest builder in the country.)

Manager of Customer Service and Warranty/Production

Managed a staff of six customer care representatives for nine communities and was directly responsible for key customer service, warranty and production activities.

• Conducted training for Production and Customer Care Certifications for new employees.

• Performed pre-drywall framing and mechanical inspections with a written report for corrections needed.

• Performed Showroom Quality Certification on homes prior to homebuyer orientation with written report for corrections needed.

• Advised and helped implement changes to products and installation to reduce warranty repairs and increases customer satisfaction.

• Recruited to build models and start production in a new community, which included land development and common areas, until a qualified person was hired.

• Recruited to handle repair of several home sites with major foundation settlement by underpinning with driven piers to stabilize foundations.

• Recruited to build final home sites in several communities to close out and complete Association and Village issues for turnover.

• Monitored and tracked all NRS and JD Power surveys for customer satisfaction.

• Tracked warranty appointments and repairs and trained to achieve “OTS”, on the spot service, which increased customer satisfaction.

• Recruited and hired customer care representatives.

• Approved production and warranty expenses.

• Received Leadership Award, Best First and Final Walk Completion Awards for Chicago Division.

• Closed 500+ homes for the year of 2002 in one community.

PRECISION CONSTRUCTION, Highland, IN 1999 - 2001

(Builder of custom and high-end residential and commercial buildings in northwest Indiana)

Project Manager

Managed bid negotiations, specifications, subcontractor agreements and created working budgets and schedules for each project. Position included design, planning and layout for each jobsite. Had total management and supervision responsibility from excavation through closing.

• Helped acquire new trade partners for company’s supply chain needs.

• Consistently produced 30% to 35% profit margins with on-time delivery.

• Acquired all surveys, permits and pertinent documentation as needed.

• Supervised tenant buildouts.

GALLAGHER AND HENRY CONSTRUCTION, Countryside IL 1996 - 1999

(Semi-custom homebuilder building 350+ home sites yearly and also offering production home sites)

Project Superintendent

Managed two sites for the company, high-end “Ishnala Woods” in Orland Park/Palos area and production site in Homer Glen. Had direct supervision of daily activities in building single-family homes.

• Supervised and provided quality control for job site activity and safety.

• Handled all change orders, upgrades, approval of billing statements and contract changes.

• Inspected and scheduled any and all warranty work.

TOWN & COUNTRY HOMES, Oak Brook, IL 1992 - 1996

(Production builder of single family and town home communities with high-end semi-custom and court homes)

Customer Service Manager

• Conducted preconstruction meetings with all homebuyers.

• Inspected and conducted pre-drywall orientations for all homebuyers.

• Inspected all homes for pre-closing quality and produced written report of issues to correct, which led to increased customer satisfaction.

• Conducted all warranty inspections. Scheduled trades and suppliers for repairs on day of service.

• Assisted the Production staff when shorthanded.

• Recorded and entered all repairs in the computerized homeowner file.

Construction Manager

Was recruited to start and complete models for a new high-end community. Delivered and completed all models, landscaping and common areas for on-time Grand Opening for the community.

VILAS DEVELOPMENT, Oakbrook IL 1990 - 1992

(Residential and commercial condo conversions, commercial buildings and low to mid-rise condos)

Construction Manager

Completed four-story, 41-unit condo building in Lake Bluff, IL which included permitting, scheduling of subcontractors and final walk thru with owners. Supervised the rehab of apartment to condo conversion at Medinah Terrace in Itasca, IL.

D.E. O’MALLEY, LTD., Alsip, IL 1988 - 1990

(Design/build firm in commercial and industrial applications, building strip malls, office buildings, manufacturing and commercial condo warehouses, including site development)

Construction Manager

Managed activities related to estimating, reviewing bids and proposals, permits, letting of contracts, approving statements for payout and overall construction activities.

• Completed the KelMel Trim Company building in Orland Park, a manufacturing site along with a showroom open to the public.

• Completed KelMel commercial condo warehouse building with five storefront entries for owner to lease.

• Built several commercial warehouse condo buildings approximately 100,000 sq. ft. with five storefront entries for company to sell/lease. Site was known as Apple Knoll in Orland Park IL.

• Completed interior buildout of condo units to buyers’ specifications.

• Managed the interior buildouts for tenants as they leased space in the malls company owned.

• Managed all preventative and maintenance activities for company-owned properties with contracted vendors.

DE PAULO BUILDERS, Naperville, IL 1984 - 1988

(Custom and semi-custom homebuilder in DuPage County with 80+ homes built per year ranging from $300K to $1.5M)

Customer Service Manager/Construction Manager

Conducted all warranty appointments and inspections, entered all issues and repairs in the homeowners’ file, and scheduled all trades and suppliers for day of service completion. Worked with production team in purchasing and tracking materials, schedules and inspections. Managed several tenant buildouts on commercial property company owned.

TRIM CRAFTSMEN/S&J REMODELING 1980 - 1984

Owner

Contracted with production, semi custom and custom homebuilders to complete all interior wood trim of the home. Employed three full-time trim carpenters. Reduced builders’ overhead costs and improved the quality of the homes. Other work included total home improvements including kitchens, baths, recreation rooms, siding, soffits, plumbing, electrical and tile work. Also serviced small commercial and industrial accounts.

PLUMBERS LOCAL 307, Hammond, IN 1973 - 1980

Journeyman Plumber

EDUCATION

Completed Certification Program in Construction Management, Northern Illinois University

Completed Apprenticeship Program and became a Journeyman Plumber, Indiana Plumbing Council

Completed 10-hour OSHA Certification with yearly four-hour refresher course

Electrical Apprenticeship, Stanray Corporation

BOCA Building Codes

NEC Codes

Hascom Training

Construction Management Certification, OJT Certification, Certified Hiring Manager; Thermal, Moisture and Vapor Barrier Seminars, Neumann University

TECHNICAL COMPETENCIES

Operations: Management and Supervision

Facilities: Maintenance and Management

Carpentry: Rough and Trim, Plumbing

Electrical, Maintenance, Estimating,

Drywall, Painting, Ceramic Tile Work

Customer Service and Warranty

Licensed Pool operator



Contact this candidate