csr

Jennifer Williams

**** **** **** **, *********, Ohio 44102

Home 216-***-****)

E-mail ********************@*****.***

Objective: To utilize my skills in communications, customer service and sales background as well as, use my skills in paying close attention to detail, and compassion for others, along with superior customer service skills and computer skills, also extended knowledge of Microsoft computer applications and computer programs.

Work History:

3/2010- 9/2011 Freelance positions in inside sales and lead generation through virtual staffing agency.

2/2009- 8/2011Plain Dealer / Independent contractor

Deliver newspapers to Cleveland areas. / Ability to deliver in timely fashion/ deliver billing statements to clients.

Gemini Audiotext 1/2008-1/2010 /contract

Daily Tasks and Responsibilities: Processing credit card sales, taking inbound calls from customers and upgrading member accounts. Shipping and billing tasks. Account maintenance, inbound sales quota requirements which were met continuously. Answering client concerns and addressing them. Ability to meet requirements of 300 calls per day.

Revol Wireless Communications: 09/2006 to 12/2009(contract period)

Daily Tasks: Account maintenance, billing inquiries, processing

Credit card information, use of multiple operating systems including, Outlook Word, Excel, PowerPoint. I assumed the ability to work in past faced environment. Responsibilities of handling customer complaints and discrepancies with customers account.

School one: 03/2005-9/2006(This job was through a contract period through Westaff)

Daily Responsibilities: Handling customer questions concerning billing questions, and placing orders for varsity books, as well as receiving inbound calls regarding customer questions dealing with accounts on a supervisory level. Also, returning calls for customers by e-mails for those who have placed orders and needed conformation on their orders.

Skills associated with position: Typing, Superior Customer Service, competency with Oasis and Microsoft Outlook, Instant messaging, also company programs, Ability to perform in a fast paced customer service call center, Ability to maneuver PC while conversing with client on telephone.

Vera Fast Corporation: 02/2000- 08/2004

Daily Responsibilities: Handle complaints of customers, inbound/ outbound calling, assisting customers in need of telephone directories, Billing, Handling customer complaints in a call center environment

Skills associated with this position: Typing, communication skills, patience, and multi tasking typing. I am very familiar with Excel, Power Point, Access, and Word. I have the ability to meet deadlines, and ability to pay close attention to detail in a timely and fast paced environment. I am a team player as well as able to work independently.

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