Manager Customer Service
Resume:
Renee Short
North East, MD ***01
***********@*******.***
Career Objective: Exploring career opportunities to utilize a recently acquired MBA, supervisory, recruitment and training abilities in a challenging Human Resources assignment. Broad-ranging background in all facets of employee assessment, hiring, training and professional development. Previous HR duties with leaders in government, health care and mortgage industry. Well organized with strong detail orientation. Created and managed highly productive team projects, while maintaining stringent deadlines on a consistent basis.
Skills:
• Outstanding organization skills and attention to detail oriented
• Managed and supervised multiple personnel, strong advocate of a team concept, superb in stress management, experienced quality task manager, strong leadership qualities, and great communication skills
• Personnel and office management experience; recognized for exemplary work performance
• Proficient with MS Word, MS Excel, MS PowerPoint, MS Project, MS Outlook, SharePoint, and Internet
• Extensive problem solving skills
• Positive attitude with excellent time management skills
Education:
• Master’s degree in Management/Human Resources Management – GPA 3.78
• Bachelor’s degree in Health Administration – GPA 3.71
Professional Experience:
Air National Guard, New Castle, DE 1996 - Present
Medical Logistics Manager
• Manage all aspects of the supply chain process with internal and external sources from the initial customer request through procurement, receipt, distribution and payment
• Manager to all personnel assigned to the DE Air National Guard Medical Logistics
• Manage acquisitions department and ensure equipment and supply purchases are reasonably priced through extensive research and maintaining good vendor relationships
• Inventory Management; perform reconciliations and handle collection, analysis, and interpretation of receivable supplies
• Equipment management/Storage and Distribution of supplies and equipment
• Customer service, ensured customers received needed supplies when they were needed
• Program Manager for Drug Testing Program
• Wrote/Reviewed Standard Operating Procedures related to the Drug Testing Program for Army/Air DE National Guard
• Processed background checks and coordinated drug screenings
• Scanned confidential documents into electronic filing system and categorized them for retrieval and review
• Trained employees on unit responsibilities
Infozen, Annapolis Junction, MD 2009 – 2011
Program Scheduler
• Coordinated daily operations and morning staff meetings, addressed and resolved customer complaints
• Schedule/Manage all program tasks/resources associated with project needs
• Maintain Production Calendar
• Liaison between management and technical support team for program management
• Conduct/Manage meetings associated with project needs for multiple personnel
JPMorgan Chase Bank 2005 - 2007
Loan Officer Assistant/Chase Home Finance
• Process and take application for customers
• Sales/Advertising assistant
• Distribute and maintain all marketing for Branch Manager
• Process/Handle all accounts payable issues for branch
• Assist all new employees in their transition to our company/HR Assistant
United States Postal Service, Roseville, CA 2001 – 2004
Mail Carrier
• Sorted and Processed Mail
• Delivered mail in timely manner to several hundred customers
• Collected and Processed several thousand pieces of mail daily
Aramark (Sleep Train Amphitheatre), Marysville, CA 2001 - 2003
Supervisor/Alcohol Management
• Interviewed/Hired new personnel and processed terminated employees
• Scheduled personnel for upcoming events
• Supervised approximately 75 personnel
• Controlled underage drinking
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