Customer Service Medical
Resume:
Donna Wilkins
Toledo, Ohio *****
Phone: 419-***-****
Cell: none
E-Mail: *********@*****.***
Summary
I am a dependable, loyal transcriptionist with 12 years experience as a court reporter. Customer service is my forte. My typing skills are excellent at 90 wpm with three or fewer errors. All of my work is always audio proofread, which is important for an excellent finished product.
I am dedicated to producing the finished product on time with no excuses, and I am also not afraid to do any research that is needed to achieve the highest level of accuracy. Previous experience with medical transcription, which is my specialty, along with legal knowledge, also give me an advantage for difficult cases.
I use Gearplayer 4 transcription software, along with a foot pedal, and Microsoft Word 2010. Good communication is the key to a great finished product, completed the way the customer needs it.
Highlights
customer service
excellent communication
typing 90 WPM
research
meets deadlines
medical terminology
audio proofreading
Gearplayer 4, with foot pedal
grammar/spelling
English language
meets/exceeds goals
Microsoft Office
accurate transcripts
dedicated
Accomplishments
Having been a court reporter for 12 years, I have extensive experience in all areas of transcription. Medical transcription is one of my specialties. I have also done school board hearings, interviews for book development, marketing interviews, workerman's compensation hearings, legal proceedings, musical interviews, Australian accents, British accents, Canadian accents, and Middle East Accents.
I have taken many college courses in English, writing, typing, transcription,
grammar, office procedures, customer service, medical terminology, anatomy, pharmacology, and document preparation, just to name a few.
Education
2002 St. Petersburg College St. Petersburg, Florida
Associate in Science in Veterinary Technology Veterinary Technology
Graduated with honors.
1981 Tamps College Tampa, Florida
Associate in Science in Court Reporting Court Reporting
Graduated Suma Cum Laude.
Work History
March 2011 to Current
Elance Toledo, Ohio
Transcriptionist
September 2011 to March 2012
self-employed Toledo , Ohio
Freelance Transcriptionist
October 2010 to August 2011
Fuelmart Perrysburg, Ohio
Cashier
March 1996 to October 2010
Westside Animal Clinic Spring Hill, Florida
Veterinary Technician
August 1982 to April 1994
Joy Hayes Court Reporting Brooksville, Florida
Court Reporter
References
James K. Hicks, DVM
Westside Animal Clinic Owner
Office: 352-***-****
Cindy Warncke
friend and senior employee at Westside Animal Clinic
Home: 352-***-****
Cell: 352-***-****
Garry Gierlicz
friend
Cheryl VanGyzen
friend
Interests
computer
crocheting/knitting
reading
walking in the metroparks
camping
swimming
Contact this candidate