Customer Service Manager

ACCOMPLISHMENTS

Experienced in office management and secretarial functions in large, extremely busy office settings.

Developed improved work processes utilizing Rapid WorkFlow Management.

Established productive workflow functions for multiple offices such as effectively tracking correspondence, customer service focused receptionist skills, meeting scheduling and coordination, and assisting with budget support.

Demonstrated excellent communication skills.

Experienced grant monitoring and oversight.

Recognized by past employers for motivating others and contributing to corporate growth.

Implemented new employee training for entry level administrative support staff.

Proven track record of public speaking, meeting facilitation and organizational management.

Extensive experience in Microsoft Word, Microsoft Excel, PowerPoint and Access.

PROFESSIONAL EXPERIENCE

MEMORIAL MEDICAL CENTER – Employee Assistance Program MODESTO, CA

Office Assistant 06/2009 – 12/2011

Responsible for all activities associated with daily operations of the EAP and provided administrative support to the EAP manager and clinicians. Created and maintained upcoming year’s schedule of events including health fairs. Prepared operational, statistical and financial reports and spreadsheets. Monitored daily input of contacts, statistics and procedures. Reviewed and processed confidential information. Assisted in budget preparation. Coordinated with multiple departments to obtain resources for functioning of the EAP. Worked closely with clinical case manager, third party administrator and management referrals to maintain compliance with contract and insurance guidelines. Managed all provider and contract company contracts, spreadsheets. Developed flyers, Power Point presentations and collateral material for EAP seminar presentations.

BARBARA BRICK OAKLAND, CA

Primary Caregiver 02/2008 – 8/2008

Provided fulltime care for my mother who had advanced stages of cancer during the last months of her life. Worked with Hospice and other caregivers who were under my guidance. Assisted with her physical therapy. Care included bathing, dressing, meal preparation, feeding, and transporting to doctor appointments.

BRIGHT DEVELOPMENT MODESTO, CA

Executive Assistant to President 07/2005 – 01/2008

Provide assistance to President and CFO setting appointments and meetings, maintained business calendar in a timely manner at all levels of the business. Maintained sensitive information and confidential files. Processed all written correspondence. Made travel arrangements and coordinated with associations for attendance to conferences. Maintained the conference rooms’ schedules and arranged meetings. Created support materials for presentations. Managed all subscriptions and publications. Balanced personal accounts and assisted with any personal business as required. Monitored office supplies and ordered as necessary. Maintained multiple mailing lists of friends, associates and business contacts. Responsible for the yearly mailing of holiday correspondence.

VALLEY LASER CARE MODESTO, CA

Coordinator 02/2004 – 12/2004

Developed patient forms, protocols, and business policies and procedures. Prepared pamphlets for use with customers about the products and procedures available. Developed and maintained financial and record keeping systems. Arranged marketing opportunities using Yellow Pages, newspapers, trade shows and radio spots. Prepared treatment rooms prior to use to be sure the proper equipment and supplies were available for the technicians to use and cleaned up afterwards. Ordered supplies and worked with outside supply and cosmetic companies. Scheduled patients for treatments and explained procedures.

STANISLAUS COUNTY MODESTO, CA

Confidential Assistant III 02/2002 – 02/2004

Supported the Assistant Deputy Director, Assistant and Chief Deputy. Maintained and processed all departmental employee paperwork and confidential files. Processed the department’s individual evaluations. Was instrumental in the revision of the county’s travel and purchasing card policies. Monitored grant activities. Maintained the department’s credit card purchases and reconciled all accounts. Processed all department’s Board Orders for the County Board of Directors. Served on several focus groups. Monitored all office supplies and IT equipment and ordered as appropriate.

SAVE MART SUPERMARKETS MODESTO, CA

Administrative Assistant 06/2000 – 02/2002

Assisted Director and 5 managers in the IT department. Assisted in developing and implementing a Project Management system. Compiled and maintained several databases for use in evaluating contracts and analysis of resources. Prepared statistical reports for budget analysis. Developed a printer strategy to determine the best use of resources. Coordinated training for the department.

COLETTI MARKETING SACRAMENTO, CA

Office Manager 11/1994 – 12/1999

Managed all day-to-day clerical operations of a bakery/grocery packaging broker. Handled customer pricing and customer service for various pricing structures. Set up and worked trade shows. Created advertising information and media for manufacturers and end users. Interfaced with manufactures, distributors and end users for the successful of ordering and distribution of products. Managed and trained other office staff. Handled all customer service issues. Tracked and processed the company’s commissions.

ORANGEBURG CHRISTIAN SCHOOL MODESTO, CA

Food Service Manager 1980 – 1988

Developed a lunch program from 1 day a week to 5 days a week. Planned menus, purchased supplies and food, prepared meals, and served 100+ children daily. Developed recipes for use for children. Arranged for the necessary volunteer help and maintained all aspects of the kitchen.

EDUCATION

Bachelor of Science, Home Economics

CHICO STATE UNIVERSITY

Chico, CA

Associates of Arts, Transfer Studies

PERALTA JUNIOR COLLEGE

Oakland, CA

Modesto Junior College

Grant Writing Class, Microsoft Access Class

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