my skills are great supervisor skills, computer skills and clercial sk

PATRICIA A HAMMOND

*** ******* ***

West Palm Beach, FL 33411

Phone: 561-***-****

**********@*****.***

Ability Summary

Dynamic, highly motivated with diverse experience in Child Welfare and Juvenile Justice encompassing operations and administrative functions.Significant strengths in:

Program Management/Administration

Statistical Reports Compliance/Audits/Quality Assurance

Client Service Delivery Policy/Procedures Development

Systems Development Community Engagement

Data Collection & Analysis Public Relations

• Seasoned staff manager and developer. Successfully hired, directed and

motivated individuals and teams to produce optimum results and effective

performance in pursuit of organizational goals. A strong team player able to

build consensus and effectively communicate corporate strategies.

• Work with culturally diverse populations including children, families and

employees.

• Outstanding interpersonal, organizational and communication skills resulting in

effective and productive interaction, communication and relationships with the

youth, families, co-workers and outside agencies.

• Demonstrated strong analytical and problem solving skills, attentive to details

and knowledgeable in troubleshooting and evaluating critical needs.

• Exceptional capacity to multitask; manage completing priorities with ease while

fostering delivery of superior advocating on behalf of the clients.

• Proven track record of positively impacting agency initiatives and delivering high

quality services.

Employment History

ASSISTANT SUPERINTENDENT

03/2006 - 12/2011 Palm Beach Regional Juvenile Detention Center West Palm Beach, FL

• Supenhance established responsibilities.

• Plan and schedule work loads for staff, deadlines for staff, hiring of staff and coordinated other related matters pertaining to staff.

• Coordinate and provide training. Ensure subordinate staff complied with all regulations and facility operational procedures.

• Complete and review all required incident reports and other required written documentation.

• Complete and submit administrative and programmatic reports within established time frames including incident reports, corrective action plans and personnel. Conduct regular and special conferences with employees to provide guidance and technical assistance in the performance of their assigned duties.

• Maintain liaison with school officials, civic groups and social agencies that proviervised, directed, monitored and motivated employees to maintain and ded services. Perform on call duties. .

Case Manager

09/2003 - 03/2006 Sago Palm Academy Pahokee, FL

• Plan workload and deadline for employees.

• Evaluated employees work performances, recommended policy, program and procedural changes.

• Counseled staff, parents and youths. Trained, employees in methods for performing an effective and efficient job.

• Conducted monthly staff meetings and interfaced on a regular basis with Judges, Attorneys, School Officials and other members of the Community.

Obtained exceptional rating for Case Management Program.

Superintendent

10/1997 - 08/2003 Palm Beach Halfway House Lantana, FL

• Directed, monitored and evaluated operations and programs at the Halway House; directed and evaluated medical and educational programs; provided leadership and guidance in unusual situations or emergencies.

• Directed facility staff; prioritizes and assigns tasks and projects; reviewed work assignments and progress; assured the proper levels of security, discipline, sanitation, and safety of the facility.

• Met regularly with managers and supervisors to offer support and guidance; analyzed and evaluated issues and proposals, and recommended and implemented solutions.

• Monitored operations and procedures; evaluated facility issues, and recommended and implemented solutions; developed and approved recommendations for improving the operations and processes; assured that strategic goals are reached.

• Developed, evaluated and implemented facility goals, objectives, policies and procedures; developed systems and standards for program evaluation, and assured activities are in compliance with all laws, policies, regulations and goals.

• Monitored daily activities of youth, staff and others within facility; monitored facility environment and responds to facility needs and issues; assured a safe and functional environment for youth.

• Maintained the integrity, professionalism, philosophies, attitudes, values and intentions of the department by assuring that all rules and regulations are followed.

Coordinated with other state agency staff, outside organizations and advocates, and law enforcement and justice agencies.

Education and Training

Issuing Institution Qualification Course of Study

Savannah State 2 Years of College or a Technical or Vocational School Social Study

Lumpkin High School High School Diploma General

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