Experienced Administrative Assistant

Rebecca Sullivan

* ********* *****

Oxford, Massachusetts 01540

Phone 508-***-****

E-mail: *******.********@*****.***

Summary of qualifications

September 2005-August 2009

UMass Medical School

Worcester, MA

Administrative Assistant, Disability and Community Services

• Supported 4-member DCS leadership team by compiling, analyzing and reporting on client and service provider data

• Administered DCS leadership team’s calendars, scheduling and modifying meetings and completing mileage reimbursement paperwork

• Assisted 12-member social worker staff by promptly executing and processing documentation vital to client services in full compliance with HIPAA laws

• Participated in weekly staff and monthly service provider meetings, recording and creating minutes to be distributed to staff

• Attended workflow improvement team meetings to examine, streamline and increase productivity in daily DCS activities

• Edited reports and emails prepared by DCS colleagues to be sent to major collaborative agencies such as DPH, DMR and EOHHS

• Functioned as primary contact point for DCS, managing internal and external correspondence, phone calls, faxes and emails to client interdisciplinary team members

• Researched and resolved issues within DCS and as presented by team members in a timely, professional manner

• Maintained multiple internal databases concerning client information

• Performed personnel and accounting tasks, including PeopleSoft payroll and invoice reconciling

• Assumed high level of flexibility regarding work to ensure that it is completed according to shifting priorities

2002-August 2005

Jewish Family Service

Framingham, MA

Office Assistant and Communications Specialist

• Served as secretary to social workers and executive staff

• Answered ten-line phone system

• Administered agency development database

• Assisted development director with grant writing

• Aided business manager with biweekly staff payroll

• Composed and disseminated agency events and press releases to newspapers in MetroWest area

• Publicized agency program work through mailings, advertisements in MetroWest and Boston area newspapers and a seasonal newsletter

• Wrote and published articles about agency programs, events, staff and volunteers in print media throughout eastern and central Massachusetts

2001-2002

Farina Chrysler-Jeep

Marlborough, MA

Office Assistant

• Researched and resolved customer questions and/or complaints

• Obtained, tracked and maintained 140 receivable accounts and daily customer payments

• Reconciled all commercial and non-commercial accounts

• Handled 10-line phone system

• Administered dealership’s computer system

2001

Salary.com

Wellesley, MA

Data Entry Worker (temporary assignment)

• Input data into compensation analysis company’s database as part of process of updating website

2000-2001

Allyn & Bacon Publishers

Needham, MA

Editorial Assistant

• Assisted associated editors with revision of manuscripts

 

Education

1996-2000

Smith College

Northampton, MA

B.A., English language and literature

• Served as staff photographer and writer for the Sophian, the College’s newspaper

• Assisted thesis mentor and major advisor with editing of Smith Voices, a collection of alumnae creative works

Professional experience

• Intermediate knowledge and experience in all Microsoft Office Suite applications, and of Microsoft Outlook

• Intermediate knowledge of PeopleSoft financial and payroll software

• Attended 4 administrative assistant conferences

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