Renato Bendorovicz
Resume:
RENATO L. BENDOROVICZ
Phoenix, AZ. 85041-6567
*********@*****.***
JOB EXPERIENCE
**/** – 02/09
State of Arizona - Phoenix, AZ.
Revenue Collector II - Resolve delinquencies to proper resolution by data analysis; locate debtors through various sources; conduct investigations to determine assets; issue levies/liens to secure State's interest; establish payment plans based on conclusive financial reviews; record histories and financial transactions; maintain communications with different state agencies, commissions and boards; monitor and obtain updates on cases subject to enforcements. Perform as officer of the day when necessary.
02/97 - 07/07
JPMorgan Chase Bank - Tempe, AZ
Customer Support Advisor – Work in a fast-paced environment handling outbound and inbound calls to educate customers on the importance of good credit and offer payment solutions; act as a credit counselor to resolve delinquencies; negotiate with customers for immediate payments and/or promises to pay with specific payment dates and amounts; maintain good customer relations while collecting on delinquent balances; search for additional contact information to locate customers; understand consumer credit laws, bankruptcy, outside vendors/agents and foreclosure laws.
11/89 - 01/97
Wells Fargo Bank - Tempe, AZ
Machine Specialist II - Operate check sorters with high levels of productivity and quality; prepare reports on daily processing; provide support to peers to meet department goals; train new staff within single function; monitor workflow as assigned; communicate technical problems to management.
10/90 - 06/00
AMF Tempe Lanes - Tempe, AZ
Part Time Bartender - Complete set-up duties timely; prepare drinks in accordance with established recipes; serve guests and servers according to established policies and standards; act as cashier in service bars; adhere to policies and State Liquor Laws; train new hires; provide excellent customer service; ensure compliance with city and state health department codes and sanitation guidelines.
06/85 - 11/89
Bank of America Business Services - Phoenix, AZ
Payroll Service Representative - Process business payroll and business tax; supervise payroll deliveries; provide support to computer operations; operate computer and other equipments linked to payroll systems.
EDUCATION
12/06
South Mountain Community College
Recipient – GED Certificate
09/98 - 05/05
JPMorgan Chase Training Courses :
Communicating for Results, Coaching for Results, Fraud Awareness,
Time Management, Microsoft Word, Excel, Lotus Notes, Impact Interviewing
Sexual Harassment At The Work Place, Working with Difficult People
Rights of Polices Act, Code of Conduct
1989
American Bartending School
Recipient - Bartending Certificate
06/83 & 06/81
Bank of America
Special Training Courses - Pre-Supervisory Workshop; Instruction Techniques
09/81
Los Angeles Valley City College
Undergraduate Courses - Business Mathematics; Data Processing I
09/75
Hollywood High School
Secondary School Courses - General Academic
Skills :
FWI, Lexis Nexis, CMSnet, ISTARS, Rows, ACAPS, Fraud Ops, Tsys1, 10 Key, Accounts Payable, Reconciling, Research, AS400, FRD, IBM 3890 Micr Read Sorter, TRW Image Reader, TRW Transport Sorter, TRW Power Encoder
Unisys Image Reader, Unisys Mail Sorter, Unisys Transporter and Encoder
ExactBanker 9000 (money counter), Opex 150 & 51 Mail Opener
Business and personal references will be provided upon request.
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