Elessa Y. Walker

**** ******* *****, **********, ** 40216

Residence: 502-***-**** / iPhone: 502-***-****

uqdzcp@r.postjobfree.com

Education

**/****

Bachelors Degree

Dual Major – Human Resources and Business Management

Cum Laude

Ottawa University

287 Quarter Master Court

Jeffersonville, Indiana 47130

Work History

IT Technical Support Analyst, Service Desk, LG&E, Louisville, KY

• Handle trouble calls via Service Desk help line.

• Assisted clients with any and all computer and or application problems.

• Unlocked, reset and changed passwords in all applications.

• Supported company iPhone and iPad devices.

3/2011-8/2011

Associate IT Training Specialist, IT Training, E.ON-US, Louisville, KY

• Plan, direct and coordinate training and development activities for E.ON-U.S. staff.

• Read and write training objectives.

• Develop course materials as well as present training of material effectively.

• Make presentations to management as needed.

6/2007-3/2011

Change Management Member, CCS, E.ON-US, Louisville, KY

• Assisted in the build phase and development of training material that standardized company processes by replacing Customer Information Systems (CIS) with a SAP-based, CCS process systems by April 1, 2009.

• Developed training materials that was used for train-the-trainer purposes.

• Enter all CCS courses into CourseMill for the purpose of grading and scoring students.

• Populate courses into PeopleSoft and capture grade.

• Solve CourseMill and PeopleSoft issues.

9/2008-5/2009

Senior Secretary, IT Strategy Planning & Security, Louisville Gas & Electric, Louisville, KY

• Arranged departmental meetings with senior management and staff on and off-site.

• Maintained calendars and made travel arrangements for director and managers both domestic and international and reconciled expenses that the trips incurred.

• Ordered and maintaining supplies for departments.

• Assisted co-workers when needed; (e.g. helping with special projects; aid with computer and printer problems that may arise.

10/2001-6/2007

Legal Secretary, Frost Brown Todd, LLC, Louisville, KY 7/2000-10/2001

• Legal assistant to the Immigration Partner (who also maintained a small divorce practice) as well as his two Associates.

• Organization of voluminous client files and continuous maintenance of those cases as well as monthly billing.

• Typing of pleadings, correspondences and other legal documentation.

• Continuous phone monitoring.

9/1997- 7/2000

Legal Secretary, Woodward, Hobson & Fulton, Louisville, KY

• Assistant to Labor & Employment Partner and Associate.

• Typing of pleadings, correspondence and legal documentation.

• Arranged quarterly Breakfast Briefing events where new legal information, laws and procedures were presented to clients in an effort to benefit their businesses.

1/1997-8/1997

Legal Secretary, City of Louisville Law Department, Louisville, KY

• Assistant to Senior Attorney and three Assistant Directors.

• Typing of pleadings and ordinances and other legal documentation.

• Opening new client files; closing and archiving old ones.

• Helped spearhead new database for archiving numerous closed files.

6/1994-12/1996

Supervisor and Legal Secretary, Lane & Mittendorf, New York, NY

• Supervised 17 secretaries of law firm with 43 attorneys.

• Meted out assignments in accordance with secretarial absences or influx of work.

• Involved in interview, hiring and training process of secretaries as well as monitoring their attendance and work abilities.

• Secretary to Managing Partner and 2 litigation attorneys.

• Handled highly sensitive administrative documentation.

• Scheduled meeting, conferences, and weekly attorney luncheons.

• Personal interaction with clients.

Skills Profile

• Experienced in writing, proofing and sending out correspondence either under own hand or for administrators’ signature.

• Excellent people skills with the ability to establish and maintain relationships on all levels.

• Ability to multi-task and prioritize in a manner that best supports the department.

• Ability to maintain a high level of confidentiality.

• Proficient in Microsoft Word, PowerPoint, Access, Excel and Visio.

• OrgPublisher 8

• CIS, SAP and RWD uPerform

• Lectora

Memberships and Activities

• Notary Public, State at Large (Kentucky)

• Junior Achievement Volunteer

• Superintendent; Sunday School Teacher and Youth Worker

• Mount Olive Missionary Baptist Church, Louisville, KY

References

Furnished upon request

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