Customer Service High School

Melissa A Holder

*** ******** ****

Downsville, LA 71234

Phone: 870-***-****

Email: **********@*******.***

OBJECTIVE:

My objective is to obtain a position in a professional office environment where my skills are valued and can benefit the organization. Ideally, I wish to have a focus in accounting for a growing organization where I can gain further experience whileenhancing the company’s productivity and reputation.

EMPLOYMENT:

• Help Desk Technician

Jul 2010 - May 2011

Murphy USA

422 North Washington, El Dorado, AR 71730

Responsible for coding invoices and verifying that they are paid in a timely matter by communicating with accounts payable, external vendors, along with district managers. Troubleshot and Resolved store issues.

Resolved open issues.

• Teacher’s Aide

Aug 2009 - May 2010

First United Methodist Kindergarten

201 South Hill Avenue, El Dorado, AR 71730

Worked with students and assisted teachers.

Recorded grades, distributed supplies, made copies of classroom materials, maintained health records, and arranged displays.

Supervised students during lunch, recreational periods, and during school activities.

Prepared and filed teaching materials.

Assisted students individually and in small groups to complete the task at hand

EDUCATION:

•Louisiana Tech University

Bachelor of Nursing

Degree Anticipated; May 2015

GPA: 3.5

•Parkers Chapel High School

Diploma Received

Aug 2004-May 2009

GPA: 3.7

SKILLS:

Excellent customer service skills

Motivated and reliable employee

Ability to lead and motivate team members

Dependable and prompt

Self-starter

Maintains an excellent working relationship with coworkers and supervisors

Accepted inbound calls

Met the needs of customers

Resolved customer complaints

Maintained positive working relationship with customers

Technical Skills:

Operating Systems:

Windows 7, Windows XP, Windows ME, Windows 2000

Software / Applications:

Microsoft Office XP, Microsoft Office 2000, MS Word, MS Access, MS Excel, Internet Explorer, Outlook, Outlook Express, PowerPoint, Adobe Photoshop, Adobe Illustrator, Turbo Tax, Quicken, QuickBooks, QuickBooksPro.

REFERENCES:

Tami Murphy

591 Murphy Rd.

El Dorado, AR

Phone: 870-***-****

Angel Faulkner

5729 Southfield Rd.

El Dorado, AR

Phone: 870-***-****

Contact this candidate