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Human Resources Management

Atlanta, Georgia, 30310, United States
May 23, 2010

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PHR Certified, results-focused, Human Resources professional with over 5 years of progressive generalist experience in various environments, including: distribution, retail, healthcare, government, single, multi-site and multi-state. Strengths include managing complex HR issues and partnering with management to contribute to business objectives. Comprehensive HR experience has been in employee relations, full-cycle recruitment, FMLA, employment law, wage administration and worker’s compensation. Skilled in communicating with employees at all levels and maintain good employee relations across multiple lines of business. Highly effective at developing and implementing strategically effective policies and processes that contribute to business needs.


PetSmart, Inc. – Newnan, GA 2008-2010

Industry: Largest specialty retailer of services and solutions for the lifetime needs of pets

Human Resources Supervisor

Provided HR leadership and expertise as a part of the plant leadership team in influencing business strategies and day-to-day operations in a distribution environment Provided onsite strategic and tactical HR leadership. Supported 500 non-union Associates. Identified recruiting needs, develop talent pipeline, and oversaw administration of progressive disciplinary process

* Drove HR processes such as the HR dashboard, annual review, and performance management

* Disseminated communication vehicles for HR programs and services to ensure Associate awareness and promote engagement. Assist management with Associate communication

* Partnered with a temp agency to leverage human capital assuring appropriate staff utilization

* Change Champion: Led the development and implementation of change management initiatives: executed changes in shift schedules, and attendance policy

* Reduced turnover by implementing 30, 60, 90 day feedback sessions for new hires

* Eliminated complaints of dissatisfaction with the internal job postings and promotion process by establishing guidelines and providing follow-up and feedback to all applicants

* Improved morale and HR perception by creating and implementing operation following-up

* Increased accuracy and ease of use by redesigning personnel filing system

Hospital Corporation of America (HCA) – Norcross, GA 2007-2008

Industry: Hospital-Outpatient Ambulatory and Imaging Services

Human Resources Manager

Primary resource and counsel for all aspects of human resources management. Advised and provided direction in the administration of daily human resource functions for 1000 employees for start-up HR department. Ensured legal compliance monitoring, communicating and interpreting applicable human resources federal, state and company requirements, laws and regulations (such as FMLA, EEO, ADA, OSHA, etc). Generalist support areas included: employee relations, salary and wage administration, benefit administration, recruitment, and workers’ compensation. Supported 22 multi-state Outpatient Surgery Centers across 5 states (GA, FL, LA, TN, SC)

* Administered Compensation Program to ensure fairness and equity; conducted job evaluations, revised pay rates

* Developed and implemented effective recruiting and selection strategies for complex / specialized positions

* Focused on employee retention and satisfaction by analyzing monthly turnover reports, and exit surveys

* Managed the rollout and administration of the Employee Survey; partnered with the management team, establish best practices based on survey results, and provided employee feedback on an ongoing basis

* Trained management in interviewing, hiring, promoting and terminating employees, as well as basic safety and employment laws, including awareness of sexual harassment and discrimination

* Advised on the application of Title VII, Fair Labor Standards Act, and other federal and state legislation

* Administered effective worker’s compensation case management (ensure claims reporting, maintain OSHA Log)

* Maintained department operating budget and ensures department operates within allotted funds

* Centralized human resource functions for start-up HR department, creating consistency in administration of HR policies

* Increased talent pipeline by introducing employee incentive programs, which led to 75% increase in employee retention

* Coordinated and managed and effective Leave of Absence process including FMLA, STD

* Advised on the application of Title VII, Fair Labor Standards Act, and other federal and state legislation

* Oversaw Human Resources Systems and ad-hoc report writing functions

* Coordinated employee activity initiatives (Employee Advisory Group, Building A Healthy Work Environment)

Federated Department Stores, Inc. (Macy’s Corporate) – Atlanta, GA 2005-2007

Industry: Retail

Executive Recruitment and Placement Coordinator

Managed internal and external expectations regarding the recruitment process for south region (over 180 stores)

* Helped develop and coordinate the recruitment strategy for geographic regions utilizing web networking,

sourcing, community career fairs and campus recruiting events

* Assisted with hiring. relocation and management of sign-on and relocation agreements during merger/acquisition

* Managed HRIS system entry of, new hires, rehires, status changes, terminations, and verify completion of I-9 Forms

* Administered payroll changes keeping abreast of weekly and semi-monthly pay cycles

* Participated in college recruitment activities, including building rapport with campus career centers, attending career fairs, on-campus interview/information sessions, and other campus outreach activities at designated schools

* Managed confidential special projects – i.e. Compensation, Employee relations, Succession Planning and Performance management, i.e. midyear and annual review processes with mid- & senior -level management

* Budget Management - monthly account reconciliation, process invoices and expenses

* Assisted with maintenance of company intranet, and hiring policies and procedures

State of Georgia-Department of Human Resources 2005

Industry: Government

Human Resources Administrator/Analyst (HR Generalist Duties)

Managed benefit administration and recruitment of talent Statewide for vacant Technical and IT positions. Effectively communicated with all levels of management to fill job vacancies in a timely manner

* Completed personnel and payroll actions – i.e. new hires, terms, promotions, internal / external transfers

* Employee Relations – i.e.: performance management, employment verification, unemployment claims and exit


* Facilitated on-site employee orientation training sessions

* Effectively communicated benefit information to employees – i.e. Open Enrollment.

* Reduced job openings by 50% by decreasing time to fill vacancies

* Modernized internal employee access database

State of Georgia-Department of Human Resources 2003-2004

Industry: Government

Position: Program Associate

* Reviewed resumes, conducted phone screens, scheduled interviews, verified references and interviewed applicants

* Maintained Personnel Evaluations

* Assisted with company budget

* Created and tracked purchase orders In PeopleSoft


Microsoft Office, Taleo, PeopleSoft HR, PeopleSoft Financials, Lawson 9.0 HRMS, ADP e-Time, Gradience, Kronos, Citrix, Microsoft Outlook, Lotus Notes, Novell Group Wise, Front Page, Publisher, Visio, Peachtree Accounting


* Professional in Human Resource Certification (PHR)

* University of Georgia/State of Georgia - Awarded Certificate: State Financial Management Program in Accounting

* Member of SHRM National/Atlanta (Society of Human Resource Management)


MS, Management / Human Resources, Troy University

BS, Business / Human Resources Management, DeVry University

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