Customer Service Administrative Assistant

Lisa R. Barnes

*** ******* ****. **********, ** *6140

317-***-****

**************@*****.***

Skills

• Microsoft Word, Excel, Outlook, PowerPoint

• Customer Service

• Phone Support

• Cognos Report Writing

• Accounts Payable

• Travel and Reservations

• Event Planning

• Expense Reporting

• Kronos Timekeeping

• Computer Research

Experience

Barth Dental Lab – Indianapolis, IN

09/12/2011 – 11/03/2012

Administrative Assistant

• Answer Multi-line phone

• Schedule all pick-ups and deliveries

• Schedule all in house appointments

• Create and maintain spreadsheets

• Answer correspondence

Single Source Systems - Fishers, IN

07/01/2008 – 03/26/2009

Software Testing Analyst

• Utilized Quick Test Pro, Microsoft Word, Microsoft Excel

• Provided and summarized reports for all phases of testing

• Coordinated software fixes with several programmers both local and in the field

• Developed and executed test plans for new software

• Performed regression analysis and created automated test suites

Keihin IPT, INC., MFG. - Greenfield, IN Lisa R. Barnes

1996 – 2008

Staff Engineer, Junior Programmer/Analyst

• Utilized Microsoft Word, Excel, Outlook, PowerPoint, Kronos

• Coordinated all software patches and updates

• Worked as part of to team to convert from Kronos to ADP timekeeping

• Organized presentations and catering for conferences both locally and in Las Vegas

• Delivered multiple presentations at annual Radley Software User Group Meeting

• Report writing utilizing Cognos Impromptu and Cognos Web

• Developed & maintained reports from Glovia ERP tables and line side production machine PLC’s

• Supported day to day production related programs in Glovia

• Entered payroll for dept.

96 - 1999

Administrative Staff Production Control

• Coordinated arraingments for all department travel both domestic and international

• Maintained dept. customer correspondence both internal and external

• Researched production data for companywide quarterly presentations

• Created PowerPoint presentations for both internal and external customers

• Manage implementation of Caras EDI system for production department

• Created and updated production spreadsheets and word documents

• Updated Kronos Timekeeping for Department

• Planned department parties and activities

Medical Protective Company - Fort Wayne, IN

1989 – 1994

Clerical Staff

• Researched and screened applications from Physicians

• Performed accounts payable functions for trial expenses

• Solicited phone collections for past due policies

Education

Fremont High School, Fremont IN

Classes in Cognos report building, Cognos Impromtu Administrator, Introduction to Oracle SQL, Introduction to ProIV/SQL, Advanced ProIV

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