Customer Service Administrative Assistant

Francina P Robinson

• **** Penn Estates, East Stroudsburg, PA 18301 email: ********@*****.***

Home 570-***-**** Cell 570-***-****•

KEY SKILLS

Able to learn & successfully apply new skills quickly resulted in

rapid promotions Work well on large & small teams

Computer proficient Excel, PowerPoint, Microsoft Word, WordPerfect,

Lotus Notes, Outlook, Access, Programming C++, Type 45-50wpm

PROFESSIONAL EXPERIENCE

Flextronics, PA 6/2009-7/2010

Device Specialist

-Provide face-to-face frontline customer support and accessory sales

in the technical service department of a major wireless carrier's

retail location, meet minimal quota for non-commissioned up-selling

of accessory equipment such as phone charges, ear pieces, enchanced

features, etc. Establish strong rapport and trust with customers,

program troubleshoot and test cell phones and equipments, Instrust

customers on proper use of cell phones and equipment, analyze repairs

and schematics to determine if extended repair is needed, exchange cell

phones and process all warranty claims, accurately document customer

interactions in multiple platforms, perform opening and closing duties

within the technical service department, provide direction, training and

support to other associates, as needed.

ChildFirst Service, PA 5/2008-9/2008

Administrative Assistant(Temp)

-Provide administrative support for CEO/President, VP and

ChildFirst Services staff. Duties include receptionist, general clerical

greet visitors, sort through and open mail, faxing, copy,

ordering supplies, photocopying, scanning, filing, payroll processing,

Schedules and projects based on the work.

Aetna Health Insurance, PA 1/2007-5/2008

Customer Service Representative

-Handles customer service inquiries and problems via telephone,

internet or written correspondence. Customer inquires are

of basic review icd-9, cpt-4, claims, billing, EOB,

explanation of benefits, insurance verifications.

NY Blood Center, New York 5/2002-9/2002

Data Entry Clerk-F/T Evening Shift

-Responsibilities are proper procedures to register a donor on the

progesa computer system using the manual entry/donation record

application and to perform verification procedures.

Scanning of the cur bar codes using the result entry program.

Verizon, New York 10/1990-12/2005

Administrative Assistant/Asst Technician/ 5/2002-12/2005

-Responsibilities include all aspects of installation and maintenance

of outside plant facilities, and trouble shooting ability cables/pairs.

Installing various phone jacks such as RJ21, JJK1C, and JJK1CW.

Running Bridle and inside wires (IWM), Utilizing Technician CAT

to status works orders. General office duties, filing, Receptionist,

faxing, dispatch job to Techs.

Local Manager (Acting)/ 8/1995-5/2002

-Installation and Maintenance Supervisor for a group of 25

Associates in Dispatch Resource Center. Renegotiated new

dates with customers as a result of missed commitments.

Tracked and posted the overtime hours, N-days and V-days

for associates by creating and updating Excel spreadsheets.

Administrative Assistant/ 10/1990-12/1993

-Utilized Work Force Administration/Dispatch Out to

status installation and repair (I&M) order.

Analyzed Loop Maintenance Operation System (LMOS) records

correctly route Trouble Tickets based on test results.

Renegotiated new dates with customers as a result of missed

commitments in the Callout Center, and Customer Service.

New York Hotel Trades Council, New York 12/1993-8/1995

Data Entry Clerk

-Inputted information into computer systems key stoked up

to 10,000 plus entries per day. Assisted hotel member

with verifying due payment, researching membership records,

and filing. Analyzing and comparing information input into

the system against documents received.

Credit Exchange, New York 2/1987-10/1990

CRT Operator

-Data input and wide range knowledge of offices operations.

Assistant to the credit department supervised all incoming and

outgoing telephone calls for credit department.

EDUCATION

Monroe College, Online Learning 2012

Bachelor Degree in Information Technology

Monroe College, Bronx, NY 2001

Associate in Applied Science in Computer Science

Washington Irving H.S., New York 1984

H.S. Diploma in Business

Reference furnished upon request

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