Customer Service Data Entry

Erica R. Winstead

**** **. ****** ******

Pittsburgh, PA 15208

412-***-****

uptwer@r.postjobfree.com

Education:

Point Park University 5/08 – 7/08

Continuing education towards Bachelors in Business Mgmt/Accounting

ICM School of Business – Pittsburgh, PA 01/07 – 09/07

Associate’s Degree in Accounting Management: Personnel Management, Economics, Small Business Mgmt,

Marketing I & II, Principles of Selling, Managerial Accounting, Taxes, Finance, Accounting III & IV, and Advertising

ICM School of Business – Pittsburgh, PA 01/99 – 04/00

Associates Degree in Computer Management/Network Administration: Accounting I & II, Business Math, COBOL, C++, Visual Basic, Telecommunications, and Spreadsheet Mgmt

Oliver High School (PSP) – Pittsburgh, PA 09/93 – 06/97

Law and Public Service (LPS): Studied Constitutional, Criminal, and Civil Law

Employment:

PNC Bank 11/08 – 3/10

Reg E Electronic Dispute Resolution Specialist/Operations Sr. Specialist

• Process debit/credit card disputes for customers. Issue provisional credits, reverse and

credit accounts NSF and misc fees when they apply. Created and canceled disputes

My Little Daycare 1/08 – 1/09

• Owned and operated Family Daycare, caring for children from 6 months to 10yrs

A-K Valley Federal Credit Union (Externship) 07/07 – 9/07

MSR/Teller (BSA Certified)

• Assists members with deposits, withdrawals, loan/VISA payments, check cashing, and account maintenance

• Assists members by phone and in person with stop payments, account status, account balances, and

VISA/MAC debit card applications.

PharmaCare – Pittsburgh, PA 11/06 – 01/07

Customer Service Representative (HIPPA Certified)

• Answered calls pertaining to customers’ prescription benefit plans. Filled Rx’s, and applied

overrides so that customers could receive immediate refills.

Manpower (Citizen’s Bank) – Pittsburgh, PA 09/06 – 10/06

Data Entry Clerk (Legal & Decedent Department)

• Process legal requests for IRS levies, attachments, writs and child support(all regions)

also, summons and subpoenas (Mid-Atlantic)

Manpower (Citizen’s Bank) – Pittsburgh, PA 02/06 – 09/06

Data Entry Clerk (Safe Box Department)

• Edit & update customer’s safe box account information

• Apply customer payments

• Enter surrender tickets

• Write out payment tickets for miscellaneous checks

US Securities, Inc. – Pittsburgh, PA 03/02 – 02/06

Security Officer

• Scan students ID’s

• Patrol designated dorm stations

• Notify proper authorities of incorrect of stolen ID usage

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