Customer Service

Objective Utilize organizational, managerial, and interpersonal skills to benefit employer while growing in my field of study

Experience 2005-2006 WEST Inc Rocky Mount, NCCustomer Service Representative§ Call-Center/ Customer Service for Prescription’s Solutions§ Assisted clients with RX mail orders and concerns§ Assisted Pharmacies w/help desk, claims, over rides

2004-2005 Master’s Inn Selma, NCNight Auditor/Front Desk Clerk§ Greeted, registered and assigned rooms to night guest§ Kept records of room availability and guest accounts§ Balanced accounts with daily and weekly sales records

2000-2002 NOMLA Management Wilson, NCProperty/Office Manager§ Prepared lease and rental agreements; collected rents§ Directed maintenance personnel in upkeep, maintenance § Represented owner in court for evictions

1995-1999 Wal-Mart Stores Smithfield, NCCustomer Service Specialist§ Assisted customers w/ returns, concerns at service desk§ Trained new cashiers, cashier, sales floor as needed§ Performed other duties as need occurred

Education 2005-current Johnston Community College Smithfield, NC§ Associate of Science Medical Office Administration*projected graduation is fall 2007

Reference available upon request