Sales Administrative Assistant

Amy O’Neill, CIR

Cell: 520-***-**** Email: **********@*****.***

PROFESSIONAL SUMMARY

● 4 years experience in sales recruiting, non exempt through director level

● Over 11 years of high volume call center recruitment and hiring experience.

● Extensive knowledge of all aspects of full "life-cycle" recruiting.

● Successful in building strong relationships with business partners both internally and with community partners

PROFESSIONAL EXPERIENCE

Cox Communications, Tucson, Arizona February 2008 - Present

The third largest cable entertainment and broadband services provider in the country

Recruiter

Responsible for developing strong relationships with business partners, driving acquisition of talent, community organizations and achieving diversity and staffing goals. Collaborate with leadership to develop recruitment strategies while achieving team and individual hiring goals.

Key Achievements:

● Successfully recruited executive level, inside, outside sales and retail sales professionals

● Hired 260 Residential sales representatives at both professional and non exempt levels

● Directed staffing team to successfully meet bilingual sales hiring goals from attendees of multiple Cox onsite Sales Open houses

● Negotiated and facilitated salaries, signing bonuses, benefits, relocation and start dates with candidates. Monthly new hire presentations and ongoing facilitating of Targeted Selection interviewer training

Lending Arizona, Tucson, Arizona April 2007 – January 2008

A full service mortgage broker and banker offering a wide array of home mortgage loan and refinancing products

Administrative Assistant

Part time administrative duties focused on processing loans.

Data entry, filing, answering phones, etc.

Canyon Ranch, Tucson, Arizona October 2006 - March 2007

#1 healthy-living company in the world

Recruitment Manager

Responsible for recruitment of hourly to exempt level positions for a health resort. This included advertising, internet searches, job fairs, pre-screening candidates, sourcing, setting up interviews, negotiating employment offers, and assisting all levels of management in the decision making process. Oversaw on boarding process, ensure consistent interviewing processes are followed and provide opportunities to share best practices.

Networking with local community to ensure local organizations are aware of current employment opportunities

AOL , Tucson, Arizona September 1994 - October 2006

A leading edge web services company with an offering of premium and niche content sites, world class tool and platforms.

Employment Generalist September 2002 - October 2006

Oversee call center non-exempt hiring processes. Ensure candidates have the key competencies required to successfully perform job duties. Manage Select International assessment process for employee selection.

Key Achievements:

● In 2005, oversaw the hiring of 593 customer care consultants.

● Ensured hiring process is conducted in accordance with pertinent employment laws and regulations.

● Manage and develop staffing team; conduct calibrations to ensure consistent interviewing processes are followed and provide opportunities to share best practices and subordinate career development.

● Manage staffing plans, new hire paperwork including background checks and drug testing processes as defined within company guidelines.

● Responsible for task completion, tracking, and metric reporting. Perform analysis of under-90 day attrition data, discussing findings with leadership and recommending solutions.

Member Services Recruiter October 1996 – September 2002

Partnered with staffing team to exceed weekly high volume staffing targets for call center training classes by driving applicant traffic. Managed all recruitment advertising, internet postings, resumes and other sources. Partnered with leadership to assess position profiles aligned with job profiles. Created and updated internal job postings for call center and development center positions. Working knowledge of Brassring system.

Key Achievements

● Delivered an average of over 10,000 customer care consultant applicants from 1999 – 2002.

Recruiting Resource tracking (data analysis, ROI)

EDUCATION AND CERTIFICATES

DDI Targeted Selection Interviewer trainer

AIRS Certified Internet Recruiter (CIR)

Pima Community College - Tucson

COMPUTER APPLICATIONS

Peoplesoft E-Recruit, AIRS - Internet Recruiting Techniques, Microsoft Office Suite

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