Sales Representative Customer Service
Resume:
JACK NARCOTTA
Hampton, NH *****
up0uun@r.postjobfree.com
LinkedIn: http://www.linkedin.com/pub/jack-narcotta/1/a2/473
PROPOSAL AND CONTRACT MANAGEMENT CAREER PROFILE
Sales-, marketing-, and technical-focused content creator with Proposal Management responsibility. Extensive experience in multistage, multifaceted projects and the skills to create customized content, standardize proposal response processes, and analyze past and current proposal data produce future winning proposals.
Core Knowledge & Skills Areas:
- Operations and Project Management
- Writing, Editing, and Proofreading
- Document and Proposal Quality Control
- Vendor, Supplier, and Contractor Relations
- Proposal Process Creation and Improvements
- Project Strategy and Solutions Development
- Oral Presentations via In-Person or Remotely
- Financial Analysis and Sales Negotiations
- Organization and Project Milestone Management
- Customer Service Relations
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RELEVANT EXPERIENCE Enablence Systems, Inc., Portsmouth, N.H. 2008-2011
Proposal Administrator - North America
Produced more than 150 customized proposal responses for large scale, complex telecommunications projects for government-, municipal-, or privately-run operating companies in the United States and Canada.
Selected Accomplishments:
- Created and continuously reviewed a repository of information critical to the successful deployment of $15 million USD of phone, television, and Internet projects and contracts.
- Instituted new proposal processes to more efficiently accommodate release of new products, services, or corporate strategies.
- Increased proposal win rate by 200%.
- Revised and controlled content standards for marketing, technical, and financial documentation.
- Supported more than 30 consulting firms, more than 60 customers, 12 distributors, and internal company teams by serving as Contract Liaison/Bid Manager for new and existing projects.
- Strengthened company-wide sales and marketing efforts by presenting at industry and association trade shows and round-tables.
- Coordinated, qualified, and approved roster of sub-contractors and distributors.
- Assisted in securing all necessary technical certifications, interoperability with products from other companies, and complying with all local, state, and federal guidelines as required per project.
- Oversaw all aspects of pricing strategies and product implementations, long-term product and technical support programs, and negotiation of supplier costs for third-party products.
- Analyzed all proposal pricing and cost parameters to ensure viable product and service margins.
PRIOR EXPERIENCE:
Enablence Systems, Inc., Portsmouth, N.H. 2004-2008
Inside Sales Representative - South Central Region
- Responsible for sales and marketing of telecommunications equipment to key and targets accounts in Texas, Oklahoma, and Kansas. Carried a quota of $3.5 million USD annually. Specialist in "bundled" projects (i.e. television and phone, or video and telephone, etc.) and in new product applications and service implementations.
Direct Capital Corp., Portsmouth, N.H. 2003-2004
Financial Representative
- Managed and marketed financing allocated for purchases of equipment or services for small to medium-sized businesses.
Avaya, Inc., Portsmouth, N.H. 2001-2003
Inside Sales Representative - Federal Government
- Enhanced Avaya's presence in existing accounts by contacting strategic project leaders and decision-makers in order to more efficiently implement overhauls of telephone and internet equipment and systems.
Cabletron Systems, Inc., Rochester, N.H. 1997-2001
Inside Sales Representative - Central Florida Region
- Marketed new products and services, forecasted sales for new, and from existing, accounts, aided in implementation and configuration of existing and new telecommunications projects. Carried a quota of $2.5 million USD annually. Focused on accounts included on "Forbes" magazine's Fortune 1000 list.
EDUCATION:
BA English/Journalism, University of New Hampshire, Durham, N.H.
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