Professional
Resume:
Monica N. Allen
Powder Springs, GA 30127
***********@***.***
SUMMARY
Social Welfare Examination
Dispute Resolutions Management
Interviewing & Case Management
Supervisory & Leadership Capabilities
Oversight Committee & Judicial Proceedings
Customer Service & Collection
Accounting Clerk
PROFESSIONAL EXPERIENCE
Social Welfare Examiner
Erie County Government Department of Social Services, Buffalo, NY 2007 - 2009
• Manage and maintain a case load of 750--800 clients.
• Interview applicants and recipients to determine eligibility
• Communicate with other agencies to verify client's eligibility.
• Counsel clients on eligibility status and make appropriate recommendations.
• Advise applicant of the eligibility determination in writing.
• Request necessary documentation or additional information for final classification.
• Handle disputes and key concerns with regards to policy and changes of policy.
• Appear at administrative or judicial proceedings when required to interpret decision on application.
• Adhere to policy and procedures governed by federal and state law.
• Prepare and compute budget to determine applicant grant amount. Reduce grant, close case and release grant for applicant.
• Interpret and explain rules and regulations governing eligibility and grants, payment methods, and applicant's legal rights.
Account Establishment Clerk 1
The Research Foundation, SUNY Amherst, NY 2006-2007
• Interpret university procedures and guideline and apply them to account set up and maintenance.
• Verify and process all necessary funding adjustments and review expenditures for accuracy.
• Prepare accounts for closeout and determine appropriate funding source for remanding balances or deficits.
• Communicate with Supervisors and Project Directors regarding accounts set-up, updates, changes or problems.
Accounts Receivable Clerk
Sodexho, Williamsville, NY 2004-2005
• Utilize various reference sources to research client disputes such as A/R fiche, cash reports, data query and cold system.
• Handle customer service requests via phone, e-mail, memos, faxes and other methods of communication.
• Post accounts receivable using SAP, collect on pass due accounts. Compute adjustments, interpret, create, report data and results from research.
• Resolve customer disputes and concerns in a call center environment.
Accounts Receivable Clerk 1
Sheehan Memorial Hospital, Buffalo, NY 2002 - 2004
• Prepared financial analysis for the President, CFO, Controller and Patient Accounts Manager.
• Resolved disputes between patients, vendor, and financial providers.
• Reconciled bank account balances, cash statements, deposits, general ledger and month end reports.
• Prepared cash and/or checks for daily bank deposits, over see petty cash.
• Collected and post revenue from various insurance companies, co-payments from patients, off-site and internal clinics.
• Scrutinized fraudulent activities conduct investigations and reported accordingly.
• Assisted with the daily account payable function such as invoicing, payroll, check processing, purchase orders and maintain vendor list.
Resume – Page 2
Owner/Operator
Visible Changes Unisex Salon, Buffalo, NY 1994 – 2003
• Supervised staff of 12 professionals and apprentices.
• Trained and managed apprentices.
• Managed accounts payable and receivable
• Fostered an atmosphere of teamwork and cooperation.
• Provided training to staff to enhance their ability to acquire professional licenses.
• Ensured quality customer service in a clean and healthy environment.
• Maintained financial records for example managed inventory, billing, payroll, banking and legal affairs.
• Facilitated monthly communication meetings.
EDUCATION
Associates of Applied Science in Business Administration
Erie Community College, Buffalo, NY
Bachelor of Science in Business Administration/Human Resource
Empire State College, Cheektowaga, NY 2010
COMPUTER SKILLS
Microsoft Office Suite (Excel, Word and PowerPoint)
SAP and Oracle accounting software 10-Key, Data Entry
EXTRA CURRICULAR
United Way Fund Raising Member
St. John Baptist Church, Meals to Seniors Volunteer
City Mission (Key Bank) “Helping Your Community” Volunteer
Contact this candidate