Customer Service Representative

Anna M. Valenzuela

***** ***** ******* **** ****, TX 77449 – 956-***-**** – ****.************@*****.***

OBJECTIVE

To obtain employment where my skills and previous experience can be applied to provide a superior level of customer service

EDUCATION

Donna High School – Donna, Texas

Diploma

Graduation Date: May 2005

EXPERIENCE

Maximus/ Apple One

Kofax Department Midland, Texas February 2012 – April 2012

• Data Entry

• Sent faxes to proper departments

• Provided a weekly and Monthly spread sheet to manager showing team production.

• Leader of an Attrition project

Atento/ContactUS Teleservices

Bank Card Specialist Pharr, Texas March 2010 – December 2011

Serviced credit card accounts, loan accounts, and personal lines of credit

Corresponded with customers via email and fax in order to fulfill customer requests

Mentored new hire training classes and provided them with assistance during their on the job training week

Security First Federal Credit Union

Teller Weslaco, Texas August 2009 – February 2010

Processed customer cash transactions on a daily basis

Received mail-in payments and appropriately applied them to the customers’ accounts

Suggested products and/or services when it was determined that they would meet

the customers’ needs

Wells Fargo Bank

Teller Donna. Texas August 2007 – February 2008

• Assisted customers with daily transactions

• Greeted and interacted with a large client base

• Trained new tellers on the job procedures, company policy and customer

Service

Convergys Corporation

Customer Service Representative Pharr, Texas August 2005 – July 2007

Provided quality customer service by displaying complete knowledge of the client’s products, services, and procedures

Demonstrated necessary skills to meet company performance standards on a consistent basis

Trained and specialized in customer retention

Knapp Medical Center

Education Department Receptionist Weslaco, Texas September 2004 – May 2005

• Answered telephone calls

• Sent faxes to proper destinations

• Coordinated meeting for doctors

SKILLS

Language – Fluent in both English and Spanish (read, write, and speak)

Software – Microsoft Word, PowerPoint, Excel

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