BILL LENT

** **** ******

Bath, ME *****

SUMMARY

Senior IT Project Manager experienced in leading teams and providing PMO support for a variety of IT development, production support, conversion and QA efforts. Led development projects with over 40 staff, including eleven direct reports. PMP certified. Expertise in MSProject. Solid background in process and standards development, implementation and assessment. Experienced in outsourcing and vendor management. Strong customer service emphasis.

TECHNICAL SKILLS

MS Project, MS Office, MS Access, CA Clarity (Niku), Visio, Visual Basic, VB.NET, PeopleSoft, COBOL DB2, IMS, C++, SQL, HTML, MQ, Java, WebSphere, SOA, Xythos, WebDav, Rational Suite, Windows NT, XP

PROFESSIONAL EXPERIENCE

Chubb Insurance, Warren, NJ 1989-Present

Sr. IT Process Manager, Chubb Commercial Insurance (2008-Present)

Provide PMO support for new development and production support of Chubb Custom Market commercial platform that integrates agent, vendor (CSC POINT IN and Agency Link) and internal systems. Manage IT QA team, assign resources, create/manage project schedules, assess risks.

Designed and implemented testing strategies for three major separate year-long development efforts. The releases resulted in 70% premium growth in 2010 (from $85 to $144 million).

Led process improvement initiative which reduced time to market through creation and implementation of new test bed and reuse standards, practices and templates.

Devised new data validation application and process, shaving 15% off of testing timeframes.

Created new procedures for tracking and documenting errors, leading to successful SOX audits.

Sr. IT Process Manager, Strategic Resources (2006-2007)

Played key role on PMO for PeopleSoft HR system development effort, in charge of project processes, standards, schedule oversight and reporting.

Helped multi-year project get back on track by reforming existing and initiating new project processes and schedule standards.

Oversaw redesigning and maintenance of 5000 task, ten silo Chubb/vendor project schedule.

Managed Internal Audit and Business Continuity/Disaster Recovery review of system by organizing, tracking and facilitating resolution of hundreds of critical pre-go-live issues.

Sr. IT Process Manager, Claim IT (2004-2006)

Developed/maintained project schedules and budgeted/tracked costs for mid-sized to large applications, including two ClaimVision VB.Net and COBOL/DB2 product development efforts, each with 25-40+ staff and $2.5 to $3.5 million budgets. Reviewed and improved or created project management processes for improved efficiency.

Designed and developed detailed monthly department capacity planning schedules for department of 135, to effectively staff projects and prioritize work.

Planned and facilitated department Information Exchanges for sharing and analysis of lessons-learned and best practices. Created/managed action plans to ensure success of new projects.

Developed and instituted corporate-wide project management standards as part of Project Path team, to ensure standardization across enterprise.

Analyzed trends during senior management strategic planning sessions, helping determine IT direction.

Created MS Project and Niku (pre-CA Clarity) standards and guidelines for department project managers, helping them consistently and effectively track development.

Developed standard project document templates/examples, storage standards, and project review standards for department, improving efficiencies and ability of project managers to start in department or quickly move to other projects without the need to re-learn standards.

Accomplished alternate sourcing research and interviewing, helping determine strategy.

Organized and ran department Change Management meetings, ensuring optimal prioritization and communication, resulting in projects that ran smoothly and on time.

Sr. Project Manager, Strategic Resources (2001-2003)

Directed multiple eBusiness and legacy projects, including Chubb’s pilot offshore outsourcing initiative. Managed Chubb internal consultant (floating resource pool) staff.

Provided senior management with solutions, procedures, vendor relationship and project management to successfully initiate and grow offshore outsourcing at Chubb. Started three new projects leading to savings of $450,000 (15%).

Initiated Chubb’s pilot outsourcing project, the Executive Protection System (COBOL/IMS), with a $1.3 million budget and 12 offshore/6 onshore staff.

Directed the development of the Korean Cargo Certificate Issuance System, a distributed (Korea, Singapore, India, US) Java/WebSphere development effort.

Successfully managed OS/VS to LE/MVS COBOL conversion for the Chubb Commercial Insurance (CCI) division (21 applications and approximately 10,000 modules). Created detailed best practices, including staffing metrics formula to assist application project managers accurately scope their conversion efforts. Member of COBOL Steering Committee, setting corporate direction.

Led CCI’s Windows NT to XP operating system migration, including testing of 120 applications.

Project Manager, Chubb Commercial Insurance (1998-2001)

Managed three internet (Java/WebSphere) and eleven MS Access projects and staff.

Spearheaded development of the Certificate Issuance internet system. The application was created in Visual Age Java/WebSphere, and was the Java pilot for Chubb.

Led development of the Motor Truck Cargo Legal Liability internet application. Improved efficiencies in development by encouraging utilization of common components.

Oversaw creation of the Builders’ Risk Java/WebSphere internet application, which won an excellence award from IBM’s Beyond Computing Magazine.

Facilitated user interface design sessions employing use-case methodology.

Programmer through Technical Analyst, Chubb Commercial Insurance (1989-1998)

Developed and led teams in MS Access, VB and COBOL DB2/IMS. Created ProComm and Mustang telecom applications.

EDUCATION

MA, Clinical Psychology, Fairleigh Dickinson University, Teaneck, NJ

BA, Psychology, Fairleigh Dickinson University, Teaneck, NJ

PROFESSIONAL DEVELOPMENT

Project Management Professional (PMP), Project Management Institute, Newtown Square, PA

Computer Programming Certification, Computer Processing Institute, Hackensack, NJ

COMMUNITY SUPPORT

Mid-Coast Maine Junior Achievement Board Member, INROADS Advisor, Odyssey of the Mind Coach

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