Customer Service Sales

Karen W. Summers

P.O. Box ***, Spencer, MA *****-0215 **************@*****.*** 774-***-****

JOB OBJECTIVE: To be a highly effective Administrative Assistant by using my extensive skill base and always pushing myself to keep learning or developing my skills through my daily work. I enjoy taking as much work away from my managers to make them more productive & the company.

SUMMARY of ACCOMPLISHMENTS: Using my extensive and creative administrative skills to make my job and my department more productive.

MS Front Page - Created and modified my own and other websites and published them

Photoshop - Work with many different pictures and graphs to build or change them

MS Word - Created or edited sales letters, templates, proposals and mass mailings

Customer Service - Resolved a wide range of customer issues for many companies

Excel to Word - Created or edited sales letters, templates, proposals and mass mailings

Excel - Created or edited sales spreadsheets that were formularized or formulized them

Sales - Assist to find and book hotel rooms in web based sales database

Power Point - Created or edited many different sales proposals for others and myself

Publisher - Created or edited postcards or flyers for many different mailings

I excel at wearing different hats throughout the day, and I am also an excellent team player

Owner: Awesome Dog Toys and More April 07 to current

Started my own online website for selling dog toys http://www.awesomedogtoysandmore.com

MS Front Page - I built and maintain my business website, and publish the site

Photoshop - I fix the pictures to match my website, or building graphs and banners

Publisher - Creating postcard mailers in publisher

Excel to Word - Created mass mailings to send out flyers or letters

I built my own email list and I created my own newsletters with constant contact

Learning more about SEO management of my website and getting it better

Always exploring and implementing new ways to market Awesome Dog Toys and More

Working through PayPal for shipping orders, shipping statements, inventory tracking

Doing my own basic accounting to keep track of the payments and expenses

Order control of ordering products such as office and mailing supplies

Using personal networking sites to promote Awesome Dog Toys and More

Building relationships with dog charities to help them and Awesome

Wearing many different hats to get my small business off

the ground and running

Studying Web design, Photoshop, Flash & more : Ozark Technical College 1/07 to 4/07

I learned MS Front Page web design

I learned Photoshop Elements up to CS3

I learned intro to Flash design and fireworks

I learned basic html coding. I code in a split screen when building sites I learned about

I learned achieving search engine optimization and much more for websites

Loan Officer: Nov. 04 to Dec. 06 at several very small loan companies

Took mortgage applications from clients and had a 3 million dollar pipe at the start

Spoke with clients and assisting them to fund their dream home

Customer Service - Tried to solve a slew of issues for customers, brokers, and managers

Excel to Word - Created or edited sales letters, templates, proposals and mass mailings

Publisher - Created my own post cards and flyers

PowerPoint - Created a presentation to use as a tool for prospective RE agents

Customer Service Agent: March 04 to Oct 04 Hotels.com

Customer Service - Solved a wide range customer issues and spoke with hotel managers

Sales - Booked reservations for customers in a web based sales program

Running the customer care team as a lead agent on many nights and weekends

Mentoring and assisting the new team members on our Customer Care team

Administrative Assistant to VP, Sales Assistant to VP, Customer Service: April 03 to Nov 04 - Penmac

Word - Created or edited sales letters and documents for Sales Manager and VP of sales

Word - Created or edited letters for VP of banking

Excel - Created or edited mailings from Excel to Word for several monthly projects

Excel - Created or edited spreadsheets & took raw imported data to a formulized Excel sheet

Word - Helped create the bible for my job description

I worked to streamline the sales department the best I could in the time I was their

Customer Service - Helped to answered questions and dispatch out fuel tanker trailers

Customer Service - Helped to resolve and process Medicare claims

Customer Service - Answered a wide variety of calls for a cable company

Sales – Sold cable, internet and phone packages for a cable company

Power Point- Created sales presentations

Dictaphone - Used the Dictaphone to type up correspondence and letters for the VP

Moved to MO December 02 and got myself established in the Springfield MO metro area

Administrative Assistant: April 00 to Nov. 02 - Reardon Associates

Word - Created or edited letters in word for sales department

Excel to Word - Created or edited sales letters, templates, proposals and mass mailings

Word - Created or edited mass mailings in word for the human resources department

Access - Entered quotes into access for the sales department

Customer Service - Answered benefit questions, resolved issues and spoke with providers

Administrative Assistant: Oct. 99 to March 00 - Impower.net

Processed emails on Netscape Navigator & Internet Explorer

Word - Created or edited letters and memos in word for the sales department

Access - I started a sales database in access for keeping track of sales leads

Excel - Created or edited in Excel to track email volume for the sales department

Administrative Assistant: Sept. 99 to Oct. 99 - Office Team temped to hired

Netscape Navigator and Internet Explorer to process Emails and was hired by Impower

Word - Created or edited letters and memos in word for the sales department

Access - I started a sales database in access for keeping track of sales leads

Excel - Created or edited spreadsheets to track the sales email volume

Answered Phones, Filed, Faxed, other Miscellaneous Projects

Provider Operations Coordinator: Jan 97 to August 99 - Oxford Health Plans

Customer Service - Spoke with providers on a daily basis to resolve claim issues

Customer Service - Obtained Federal Tax Id information from providers

Data Entry - Entered batches of medical claims into their database

Word - Created or edited letters in word for the team manager

Access - Entered new doctors into Access

Excel - Ran the daily flow reports for the team in Excel

Help to manage 20 team members

Administrative Assistant: June 96 to Jan 97 - Office Specialist temped to hired

I was a temp at Oxford Health Plans and then hired by Oxford Health Plans

Enrollment - enrolled groups, student verifications, termed members

Customer Service - Enroll new employees onto their companies health plan

Processed contracts for Group Services

Data entry on File Maker Pro

Administrative Assistant: May 95 to June 96 - Tac Temps

Word - Wrote letters and memo’s in word

Excel - Created and entered data into Excel spreadsheets

Admin. Asst. & promoted into Marketing Coordinator: May 94 to April 95 - Creative Playthings,

Customer Service - Spoke with vendors regarding shipments

Customer Service - Spoke with traffic managers to coordinate shipments

Sales - Talked with prospective dealers about our product lines

Excel - Created more sophisticated spreadsheets to help with budget analysis

Excel to Word - Created or edited sales letters, templates, proposals and mass mailings

Excel - Processed expense reports for the VP and regional sales manager

Managed the VP of Marketing and Regional Sales Manager’s calendars and travel arrangements

Power Point - Very briefly started to use this program

I basically self taught myself this job as the assistant to regional manager and the VP of sales and I was promoted into the coordinator position

I created new work flows for the sales depart to run better and more effective

EDUCATION:

Ozark Technical College - 1/07 to 4/07 - Web Design

Front Page, Photoshop, Flash, Search Engine Optimization management

Hesser College - 1998 - Business Management

Business Law, Princ. of Mgt.

Northeastern University - 1989 thru 1991 - Business Management

Business Mgt. 1, 2, Mkt., Acct. 1, Princ. Finance, Ecn. 1, Human Communication

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