Administrative Assistant Customer Service

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PAMELA D. CURRY

**** *********** ***** ** *******, GA 30331

Telephone: 202-***-**** email: *******@*****.***

SUMMARY PROFILE: Talented, energetic, meticulous and personable Administrative Support Professional with proven experience in fast-paced private and public sector positions for over 28 years. Strong background in various aspects of business administration, office management, clerical support, client communications, confidential correspondence, workflow management and prioritization, document management and customer service. Have superior interpersonal, communicative and problem-solving abilities, exceptionally dependable, a team player and readily adaptable to change, am unflappable, can work independently and able to multitask to meet time-sensitive deadlines without compromising quality or integrity of client’s work product.

EMPLOYMENT HISTORY:

ADMINISTRATIVE ASSISTANT-Legal Placements Incorporated, Washington, DC (February 2011-December 2011): Temporary employment contractor providing legal administrative support to legal firms in the Washington, DC metropolitan area.

TEMPORARY ADMINISTRATIVE CONTRACTOR - ACLU-Washington Legislative Office, Washington, DC (April 2010-December 2010): As an independent contractor, worked as the administrative assistant and front office receptionist to the WLO’s Administration Department. Duties included, but were not limited to:

Answering and monitoring calls from ACLU Affiliates, coalition partners, concerned citizens, the media and the legislative branches of the federal government;

initial interaction with employees and visitors;

scheduling and setting up conference rooms and preparing meeting materials for the Director, ACLU lobbyists, staff and advocacy specialists;

research causes and factors in response to general inquiries (written or verbal) about ACLU activities and membership and its Affiliates;

monitor ACLU issues/concerns;

track and process applicant information for available staff positions within the WLO;

review of lobbying correspondence and materials to archive off-site;

receive and sort incoming mail;

update telephone directories and mailing lists;

inventory, order and restock office supplies as needed;

assist with the coordination of office moves;

provide secretarial support to lobbyists when needed;

handle other general administrative tasks, including processing invoices/checks, tracking expenses and preparing draft reports and internal communiqués by email or memo to WLO; and coordinate logistics for special projects or tasks requested by WLO Executive or Administration departments (e.g. women’s networking event, ACLU’s 90th anniversary reception, and WLO goodwill staff luncheon and holiday party).

LEGAL ADMINISTRATIVE ASSISTANT, ARC SPECIALIST - Ballard Spahr, LLP – Washington, DC and

Bethesda, MD (May 2002-March 2010): Provided legal secretarial and administrative support to Public Finance attorneys, paralegals and other administrative assistants who represented state and local governments and authorities, nonprofit organizations, investment banks, and banking institutions in various types of bond transactions at the Washington, DC and Bethesda, MD offices. In addition supported the Managing Partner of the Bethesda location and assisted their office manager. My responsibilities included the following duties:

created first drafts of complex legal documents (example: transactional documents and closing papers for specific projects);

arranged for and coordinated the logistics and setups for closings and filings;

prepared and distributed post-closing transcripts;

scheduled appointments for attorneys using Outlook, entered timesheets, answered telephones, maintained office files, managed databases, made travel arrangements, liaise with clients and customers, and troubleshoot technical problems related to software applications or hardware;

performed word processing, data entry and mailings/distributions;

billing;

prepared and monitored marketing information specific to practice area, attorney(s), chaired ABA section activities or for specific office location;

worked front desk reception;

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handled office services and housekeeping functions (i.e., copying/faxing, conference room setups/cleanups);

prepared training materials and RFPs for client meetings, conferences and webinars for professional development, networking or new business to the firm; and

ARC support to all attorneys, administration, paralegals and assigned administrative assistants through a managed and centralized team referred to as the Administrative Resource Center (“ARC”).

As an ARC Specialist supported and performed all administrative and secretarial functions generally done by firm’s legal administrative assistants, i.e. overflow assistance with word processing, timesheet entries, tape transcription, litigation preparation, electronic court filings, transcripts and pleadings, table of contents and authorities, copying or scanning projects, conversion to Word or Adobe formatting, make CDs for transcripts, assembly of binders and document production, records filings, proofreading, creation of PowerPoint presentations, or assist with mailings (electronically or preparation of overnight packages or mail merges). Also served as point person to answer software application questions or liaise with firm’s Technical Support personnel to resolve technical problems.

LEGAL SECRETARY - Greenberg Traurig – Washington, DC (January 2002-April 2002): Transferred with and continued legal secretarial and administrative support to public finance law shareholder and paralegal with emphasis in single-family and multifamily bond financings, refundings and restructuring transactions after his leaving Arter & Haddon law firm. In addition, was responsible for updating, editing, formatting and meeting press deadlines of “Fundamentals of Municipal Bond Law” reference book for NABL when shareholder was editor-in-chief.

LEGAL SECRETARY - Arter & Haddon LLP (now defunct) – Washington, DC (June 1999-December 2001:

As a legal secretary in Public Finance group, supported department chair, other partners and paralegals in all general administrative, secretarial and clerical duties in connection with practice specialty.

FLOATER LEGAL SECRETARY-Peabody & Brown (now Nixon Peabody), Washington, DC (June 1998-June 1999): Provided relief and overflow secretarial assistance.

ADMINISTRATIVE ASSISTANT-Heller Ehrman White & McAuliffe (now defunct), Washington, DC (February 1997-May 1998): Supported managing partner & special counsel in connection with their daily operations and efforts to expand the DC office, encompassing a variety of tasks including administrative and general secretarial assistance.

SECRETARY-Steptoe & Johnson, LLP, Washington, DC (March 1990-January 1997): Supported litigation attorneys in International Trade, Energy, Telecom, Antitrust and Intellectual Property law; was also floor coordinator assisting with overflow assignments and serving as secretary liaison to administration and other support operations.

LEGAL SECRETARY-Epstein Becker & Green, Washington, DC (February 1989-March 1990): Supported senior partner of firm’s health law section specializing in healthcare law matters and antitrust counseling to industry members.

EXECUTIVE ASSISTANT-Burgum & Grimm LTD, Washington, DC (January 1987-January 1989): Support for a small government consulting and lobbying firm on Capitol Hill, providing administrative assistance to consultants and lobbyists monitoring issues and concerns for the state of Illinois.

STAFF ADMINISTRATOR, STAFF ASSISTANT AND SECRETARY-MCI Communications, Inc. (now defunct), Washington, DC (October 1983-December 1986): Provided administrative and secretarial support to their Legal and Information Services Department, Lightwave Systems Financial Services Program and Lightwave Systems Engineering.

Education:

Administrative Resource Center Specialist, Ballard Spahr LLP (2009/2010)

Camden County College, Blackwood, NJ (1978-1980) – human services/mental health

Millsaps College, Jackson, Mississippi (1976-1978) – liberal arts major with emphasis in political science

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