Receptionist/Reservationist

Location:

Posted:

July 10, 2012

Carla V. Neil

*****.****@*****.***

PROFILE

•Experienced and confident in client relations, service-oriented.

•Outstanding talent for assessing people’s needs.

•Professional individual contributor as well as team player.

PROFESSIONAL EXPERIENCE

Customer Service

•Delivered swift, personable front desk guest service which generated repeat clientele.

•Established strong rapport with guests.

•Resolved guest and staff issues in a timely manner.

•Processed reservations via telephone, fax and internet for Spa and Salon.

•Managed high call volume at switchboard.

•Maintained appointment schedules.

•Upheld company brand by adhering to practical and visual standards.

Coordination

•Supervised operations and maintained efficient office procedures.

•Provided administrative support to management, including payroll and website maintenance.

•Exceeded monthly sales goals in both client service and retail.

•Maintained inventory at optimal levels.

•Managed work schedules to ensure sufficient staffing while building strong cooperation from team.

•Trained new hires in customer service and front desk procedures.

•Coordinated the company Employee Incentive Award event.

EMPLOYMENT HISTORY

Receptionist/Reservationist April 2010 – Present

Frederic Fekkai 5th Avenue, New York, NY

Office Assistant September 2008 – November 2009

Jamaica Plumbing Supplies, Kingston Jamaica

Spa Consultant/Salon Supervisor December 2004 – June 2008

The Spa at The Breakers, Palm Beach, Florida

Front Desk Associate January 2003 – December 2004

Wellesley Inns & Suites, West Palm Beach, Florida

EDUCATION

Completed 105 credits towards a Bachelor of Science Degree in International Travel & Tourism

Florida International University, Miami, Florida

Associate Degree in Hospitality Management, 2004,

Palm Beach Community College, Lake Worth, Florida

COMPUTER SKILLS: Microsoft Word, Excel, Outlook