Customer Service, restock ordering, tracking packages, accounts recei
Resume:
Felicia J Mullis
Winter Springs, FL 32708
************@***.***
EDUCATION: 1978 Graduate Solvay High School, Solvay, New York
EMPLOYMENT:
1999 - 2009 Scholastic Book Fairs, Lake Mary, Florida - Administrative/Clerical/Office
Received guests at the Regional/Branch Offices, serving as a friendly and reliable source of information for both guests and employees. Operated a multi-line telephone system to answer incoming calls and direct callers to appropriate personnel and provide administrative support for departments.
Clerical duties included data entry, posting credit card payments, ordering supplies, office machine maintenance, copying and faxing, distributing incoming and outgoing mail, UPS, and printing and mailing of financial forms. Ran reports daily, weekly and monthly depending on supervisor’s requests
Customer Service responsibilities included setting up appointments, booking events and placing restock orders. Assisted customers with financial inquiries and/or other information regarding their event/sales; book profit, rewards, vouchers, payments.
Other duties included receiving/processing of payments from customers and updating accounts accordingly, daily banking deposits, invoicing, monthly statements, month end reports using Quickbooks, notifying past due accounts. Worked with the corporate accounting department to insure all sales/accounting information was applied to their accounts correctly and in a timely manner. Processed check requests and refunds.
Booked events for book sales throughout the region and participated in the various sales assisting in selling and cash handling; read and recorded totals shown on cash register/pos tapes and verified against cash, checks and charges on hand. Balanced cash drawer funds, credit card receipts and prepared deposits.
Coordinated travel plans for the Field Sales Manager and the field sales representatives. Verified and coded weekly expenses before submitting to the Corporate Office for approval. Documented expenses, travel, hours, wages on a weekly basis for the reps.
1990 - 1992 Gregory M Wilson, Esq, Orlando, Florida - Secretary/Clerical
Worked part time accounts payable/receivable, tracking client times, monthly billing, balancing accounts, along with other secretarial/clerical duties.
Other duties included transporting documents to various courthouses for filing in compliance with county regulations and procedures.
1985 - 1988 Marcent Florida, Orlando, Florida - Construction Secretary
Responsibilities included gathering all information from the starting of a new development to closing, which included county permitting, inspections, specs, verifying county ordinances, impact fees, getting approval from fire department for various aspects, and all necessary paper work for construction projects for new homes and developments, to obtain certificates of occupancy.
Worked with the Site Managers on Warranty Procedures, scheduling appointments for work orders to get work done in a timely manner.
Other duties included general administrative/clerical tasks.
1982 - 1984 American Cable Company, Pompano Beach, Florida
1982 - 1983 Customer Service Representative
Responsibilities included setting up cable accounts, taking orders, change orders, setting appointments, assisting customers with billing.
1983 - 1984 Trafficking/Billing Coordinator
Assisted the trafficking department in processing the placement of paid television commercials in correct time slots. Verified that the commercials ran to consolidate billing information and bill customers accordingly.
Typed the program guide for cable television viewers, up to a week in advance.
1978 - 1982 G.B. Stringer, Inc, Syracuse, New York - Accounting/Clerical
Responsibilities included accounts payable/receivable, invoicing, month end statements. Balancing of accounts. Clerical responsibilities included typing, filing, faxing, answering phones, calling in bids for job.
Professional References:
Lisa Ramos, Field Sales Manager
Bill Morris, Branch Manager
Andrew Paulikus
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