Tracy Yvette Donley

***-** ******* *. ****** Parkway

East Park Gardens Apartments

Harrisburg, PA 17111

(H) 717-***-**** (W) 717-***-****

OBJECTIVE

A responsible, hard-working, and dependable employee looking for an opportunity to strengthen my clerical, communication and organizational skills.

EDUCATION

Harrisburg Area Community College Harrisburg High School, William Penn Campus

Major: Business Administration Courses: College Prep

Credits toward degree: 13 Graduated: June 1992

WORK HISTORY

July 2005 – Present

Department of Community and Economic Development

Center for Business Financing, Performance Monitoring Division; Clerk-Typist 2

Responsible for filing and answering the telephones, maintain and update the annual calendar for the Director which includes scheduling meetings. Have a key role in monitoring programs within the division, such as PIDA and MELF, by composing correspondence to companies to obtain job and private investment data as per their contract with DCED, and then entering this information into a database being used in reports to the Secretary and Governor. Sole responsible person for reviewing and maintaining the PIDA insurance tab of the PIDA database by ensuring the Company’s Certificate of Insurance is correct and contacting the insurance company if necessary.

October 2006 – May 2007

Commerce Call Center

Part Time Customer Service Representative

Answered inbound calls and assisted customers having accounts with Commerce Bank.

August 2004 – June 2005

Department of Community and Economic Development

Center for Business Financing, Tax Credit Division; Clerk-Typist 2

Entered information into our database on businesses and organizations applying for a tax credit. Responsible for filing and answering the telephones. Maintained and updated the Director’s calendar.

May 2002 – August 2003

Department of Community and Economic Development

Center for Business Financing, Loans Division; Clerk-Typist 2

As assistant secretary for Pennsylvania Industrial Development Authority (PIDA), prepared for monthly PIDA Board meetings, by compiling Board books, and making monthly calls to Board members. Attended and assisted with the Board meeting and prepared Board meeting notes. Generated APR’s, made travel reservations, submitted travel reimbursements, and answered telephones calls from outsiders on PIDA and MELF issues. Typed special request letters and MELF letters. Assisted in payroll. Sent PIDA financial statements to the Board for approval.

December 2001 – May 2002

Department of Transportation; Clerk-Typist 2

Typed letters, answered telephones, assisted manager in meetings, payroll, prepared travel arrangements, prepared monthly financial statements for the department.

February 1996 – March 1999

Synertech; Data Entry Specialist

Entered medical claims and examine claims.

COMPUTER SKILLS

Microsoft WORD, Microsoft Excel, Microsoft Access, Microsoft PowerPoint

Type 80 WPM

INTERESTS/ACTIVITIES

Secretary of Anthony Britton Athletic Scholarship Fund; 2005 – Present

Wedding Coordinator Assistant; 2003 – 2005

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