Administrative Assistant Customer Service

Veronica L. Hardy

SUMMARY OF QUALIFICATIONS

An effective Executive Administrative Assistant with over 25 years of experience in multiple organizations. Provides confidential support to senior and high-level officials to ensure compliance with program mandates and collaborates well with all organizational levels. An organized and take-charge individual with exceptional follow-through and detail oriented; able to oversee multiple projects from concept to successful conclusion while meeting aggressive deadlines. Professional and articulate with the ability to work well in a diplomatic manner utilizing outstanding interpersonal skills. Energetic with strong communication skills with the ability to demonstrate good judgment and creativity along with the experience to clearly express thoughts verbally and in writing. Consistently received and achieved exceptional ratings on yearly performance reviews throughout career.

• Proven in Leadership and Management

• Solid and Decisive Decision Making Skills

• Strong Skills in Executive Administration

• Clear and Concise Office Communicator

• Proven Ability in Business Administration

• Outstanding Customer Service Skills

PROFESSIONAL EXPERIENCE

1-Source Consulting, Inc. Germantown, MD

Executive Assistant June 2011 – March 2012

• Responsible for heavy calendar management, requiring interaction with both internal and external executives and assistants, as well as consultants, to coordinate a variety of complex executive meetings.

• Answer phones and direct all incoming calls to appropriate party promptly and efficiently.

• Communicate and handle incoming and outgoing electronic communications on behalf of the Partners.

• Assist Partners with preparation of presentation materials.

• Review and summarize miscellaneous reports and documents; prepare background documents and outgoing mail as necessary.

• Prepared weekly project status reports to be presented to executive management.

• Prioritize and manage multiple projects simultaneously, and follow through on issues in a timely manner.

• Arrange travel schedule and reservations for executive management as needed.

General Dynamics Information Technology Silver Spring, MD

Secretary/Autopsy Specialist August 2008 – June 2011

• Proven ability in finalizing Autopsy reports for the Office of the Armed Forces Medical Examiners.

• Consistently updates the OAFME database by recording information after receiving reports on cases.

• Communicates with family members of deceased service members on private and confidential information and follows procedures on obtaining autopsy reports based on FOIA guidelines and HIPAA regulations.

• Acknowledges receipt of materials for the files in the Pathology Information Management Systems (PIMS).

• Maintains schedules of meetings and conference room for the Office of the Armed Forces Medical Examiner.

• Regularly answers phone calls detailing requested information and forwarding to Pathologist as needed.

• Prepares overnight deliveries, faxes and copies documents; conducts various office duties as required.

• Composes and types general correspondence, and manages confidential files; opens, sorts, and logs mail.

• Scheduled and updated manager's calendar for meetings, due dates of documents, and status reports.

• Works independently to schedule meetings, screen calls, and completely manages office correspondence.

• Provides administrative/secretarial support for various organizations/departments/divisions, such as: answering phones, assisting visitors, and resolving a wide range of administrative problems and inquiries.

4Staff Temporaries Washington, DC

Administrative Assistant November 2007 – August 2008

• Worked as an Administrative Assistant for several different companies in the Washington DC Metro-area, providing services, such as: answering phones, filing, and the typing of documents and correspondence.

• Coordinated with various staff for operational support activities; served as a liaison between busy departments and operating units in the resolution of day-to-day administrative and operational problems.

• Trusted with confidential material and information, performed top-level administrative duties for executive management, including but not limited to: managing schedules and calendars, email, and telephones.

• Demonstrated ability to work closely with executives in fully providing executive administrative services.

• Implemented inter-department workflow procedures between multiple departments; created file databases.

• Organized travel arrangements, managed calendars, coordinated, and scheduled conference meetings.

• Coordinated with Project Managers and customers to effectively manage simultaneous office projects.

• Identified administrative business challenges and collaboratively shaped solutions to optimize operations.

• Performed administrative tasks, such as: filing, faxing, answering phones, and maintaining office records.

• Provided consistent and accurate timekeeping, scheduling of meetings, and the timely creation of invoices.

• Assisted with payroll and financial reports for businesses with accuracy and compliance to regulations.

Washington Hospital Center Washington, DC

Administrative Assistant February 2002 – November 2007

• General office duties included: opening and distributing office mail, coordinating patient hospital admissions, recording employee work timesheets and output, as well as distributing payroll checks.

• Answered multi-line Comdial Phone System and routed all incoming calls to the appropriate staff.

• Performed front desk reception tasks, which included greeting all visitors and typing correspondence.

• Managed all office equipment, scheduling UPS/FEDEX/DHL and Quick Messenger Services as needed.

• Provided outstanding office support performing general office support for the hospital staff, such as: scheduling appointments, processing payments, maintaining clients files, and typing correspondence.

• Trained new hires; developed receptionist handbook; and coordinated monthly employee work schedules.

Association of Academic Health Centers Washington, DC

Executive Administrative Assistant February 1997 – February 2002

• Corresponded with Member CEO’s and perspective members through letters and telephone calls.

• Made travel arrangements for the President and senior management; maintained office calendar of events.

• Opened and reviewed President’s mail, and scheduled Event Planning for Board of Director’s Meetings.

• Duties included: organizing deliveries of various vendors/caterers, preparing Board books, setting up conference rooms for various meetings, and arranging conference calls both domestic/international.

• Created and mailed invoices for Annual Membership Dues, and posted payments membership dues.

• Established innovative presentation materials, and prepared detailed and executive-level presentations.

• Prepared detailed and comprehensive memos, major market reports, and customer mailing lists.

• Demonstrated ability in coordinating projects, production, and meetings with affiliates and subsidiaries.

• Greeted visiting members, maintained databases, and monitored and recorded detailed meeting minutes.

Senior Administrative Assistant/Guest Relationship Specialist November 1990 – February 1997

• Liaised between General Manager and Guests to resolve complaints performing research and evaluation.

• Managed the overall flow of the day-to-day office functions, greeted incoming clients, received all postal packages, and dispersed accordingly. Answered calls and routed to the appropriate person.

• Provided excellent follow-through on administrative tasks and coordinated day-to-day guest operations.

• Conducted business operations in accordance with the company established standardized procedures.

McHenry and Staffier, Attorneys at Law Washington, DC

Front Desk Receptionist June 1986 – November 1990

• Performed general office duties: greeting incoming clients and guests, answering Rolm multi-line switchboard, routing incoming calls appropriately, opening and distributing office mail, data entry, maintaining electronic filing system, photocopying of legal documents, and typing of correspondence.

• Prepared court documents, such as: complaints, subpoenas, motions, interrogations, and other requests.

• Scheduled and updated Attorney’s calendar for meetings, due dates of documents, and court appearances.

• Composed and typed general correspondence, and managed legal files; opened, sorted, and logged mail.

EDUCATION

Applied Career Training Arlington, VA

Certificate in Medical Assistant 2003

DuVal High School, Greenbelt, MD 1985

AWARDS

Armed Forces Medical Examiner – Certificate of Appreciation 2010

SKILLS

Typing 65-70 wpm, Microsoft Office (Word, PowerPoint, Excel, Outlook), Phlebotomy, Injections, EKG, Vital Signs, Medical Terminology, Lab Procedures, Medic

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