Quality Assurance Technical Support

Aaron Brown

** **** ******, ***********, *** Jersey 08046 267-***-**** ******.****@*******.***

EQUIPMENT & NETWORKING TECHNICIAN

Expert in Partnering IT with Cable Network Teams

10+ years of project management experience integrating IT and Cable Networks for global manufacturers and service providers. Known for exceptional technical proficiency, timely delivery of services and having an astute understanding of business operations as it relates to networking processes.

Delivered exceptional results through effective communication with internal and external teams. An enthusiastic, flexible, fast-learner with proven technical problem-solving abilities and team-player skills. Always ready for new projects and challenges. Will travel.

Responsible for the installation and maintenance of infrastructure for networking systems as directed by clients’ strategic goal. Implemented the design and construction of cable networking equipment, computer hardware and software.

Worked in high-volume network and helpdesk call centers, created wireless and cable networks, set up user’s desktops and laptops (i.e., peripheral equipment including monitor, keyboards, disk drives); and, email systems. Provided technical support for students, corporate, nonprofit and academic professionals.

Experienced in uploading operating systems, video servers, database servers and software packages including Microsoft Products, graphic, video and spreadsheet programs.

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TECHNICAL ABILITIES

Performed complex troubleshooting, backup, archival and disaster recovery services. Assisted leading engineers in the design, implementation and maintenance of systems, programs, hardware and software. Updated computer stations and software; and, provided additional support for IT teams when needed. Managed 2 - 7 junior technical support members in an academic workplace.

Proven technical skills include:

Operating Systems: Windows 2000/2003, XP, Vista, Linux, Novell, Window NT, Unix

Software:, Microsoft Products (Word, Excel, Access, PowerPoint, Access, Outlook); Photoshop CS3/CS4, Adobe Premier

Terminal Servers and Routers: Window NT, Unix, Novell, Cisco Systems (5500 1700, 1720, 3500, 7500, 3500, 2885)

Hardware: PC, MAC

Switches: 2960

PROFESSIONAL EXPERIENCE

Field Engineer October 2006 to 3/2009

Motorola Corporation, (TechUSA), Conshohocken, Pennsylvania

Results: Successfully managed installation of projects for new cable systems at major Fortune 500 worksites

Responsible for implementing the design, installation, configuration and distribution of Linux, VOP and CPMS system hardware and software. Updated DAC systems and head-to-head testing with IT teams, facility and software engineers.

Partnered with corporate networking teams to insure quality and timely delivery of user, network backup and disaster recovery services. Evaluated, troubleshoot and resolved network issues for global worksites.

Identified, diagnosed, troubleshoot and resolved complex cable network connectivity matters. Coordinated with the quality assurance and IT teams on issues and outages.

Accountable for the timely resolution of all aspects of connectivity problems associated with computer and cable systems. Ran cables between internal/external components systems.

AARON BROWN PAGE 2

Helpdesk Technician October 2004 to October 2006

Comcast, Voorhees, New Jersey

Results: Provided efficient client services that improved technical service ratings

Responsible for providing exceptional customer services for a high-volume call center. Provided technical support and training for new and existing users on hardware and software products.

Educated users on basic and advanced technical functions to ensure smooth use of cable services and computer interface; setup email and high speed internet systems by using remedy tracking system.

Coordinated network repair and dispatch services, configured user equipment, analyzed technical problems to determine root-cause of malfunctions, identified, diagnosed, troubleshoot and resolved complex cable network connectivity matters with equipment operations that interfaced with O/S, PIP, HDTV and Video equipment.

Cable Technician (Subcontractor) March 2002 to October 2004

Brown Consulting, Inc., Willingboro, New Jersey

Results: Developed exceptional project management by improving timely delivery of network services.

Acted as a service technician. Provided quality technical support in the installation and repair of cable, digital, video, dial-up, internet, data services for small businesses and consumers.

Responsible for dropping/moving cables, replacing, reinstalling and computer hardware equipment. Coordinated with the quality assurance and IT teams on issues and outages.

Instructional Computer Lab Technician (Part-Time) 2000 to Present

Community College of Philadelphia, Philadelphia, Pennsylvania

Results: Tutor computer science and math students

Responsible for providing quality customer services and technical support for high-volume student users. Assist users with resolving software program and hardware problems.

Educate users on all Microsoft Products including Word, Excel, Access, Outlook and PowerPoint.

Coordinate network repair services, install computers and printers including all peripheral equipment including monitor, keyboards and disk drives.

EDUCATION

Associates in Applied Science Degree – Network Administration & Data Processing

Community College of Philadelphia, Philadelphia, Pennsylvania - GPA: 3.12

Network Administration Certification

Chubb Institute, Springfield, Pennsylvania (2003)

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