Experienced Desktop and Help Desk Specialist

ADAM M. ALCABES

**** ******* ****, ********, *** York 11710  C: 631-***-****  H: 516-***-**** • **********@*****.***

INFORMATION SYSTEMS

Administration ~ Networking ~ Project Management

Technically advanced IS/IT professional with more than six years of leadership experience in network and systems implementation and maintenance. Highly analytical problem solver, with the proven ability to develop and implement process improvements that increase productivity and efficiency. Consistently deliver quality results ahead of schedule on both small and large projects. Strong multi-tasker with an excellent track record of service and relationship management involving internal clients, peers, and managers.

AREAS OF EXPERTISE:

• Network & Server Technologies

• Project Management

• Asset Management • Systems Analysis, Strategy & Design

• Advanced Diagnostic Problem Solving

• Client / User Support

TECHNICAL PROFICIENCIES

Certifications: CNA 5, Completing MSCE 2000/2003

Platforms: Windows 2003/2000/NT servers/domain controllers, Windows XP/2000/NT, MS Exchange 5.5,2003, MS Office Suite 97/2000/XP/2003/2007, RSA, Avaya PBX, Blackberry Enterprise Server

Tools: PowerQuest Drive Image Pro, Symantec Ghost, IBM AS400, VB Script, terminal servers

PROFESSIONAL EXPERIENCE

Systems Specialist, Fidessa Corporation, New York, NY May 2007 – August 2009

Desktop, remote access, and LAN support for a multi-site, international network including over 1000 client computers and notebooks running Windows XP and more than 50 Windows 2003 servers and Windows 2007 Virtual servers.

 Provided desktop support to advanced level technology users including software developers, database administrators, and UNIX server administrators.

 Managed a Blackberry Enterprise server with over 250 handheld users. Responsible for providing users with new devices, updating handheld software, troubleshooting hardware and software issues with the handhelds and responsible for liaising with multiple service providers regarding account issues.

 Created new user accounts, computer accounts, e-mail accounts and security groups in Active Directory.

 Maintained a RAS server and database with over 200 users possessing RSA SecurID tokens.

 Assisted in the expansion to new office space in New York City headquarters for the Americas for more than 200 users.

Systems Technician, GEICO Insurance Co., Woodbury, NY March 2003 – May 2007

Monitoring, maintenance, and support of a multi-site network comprised of 4200 client computers running Windows XP, more than 70 Windows 2003/2000 servers (and databases), and a SAN. In a fast paced and expanding operation, supported company growth through the careful management of high-availability, mission-critical systems. Provided backup, diagnostic troubleshooting, and efficient attention to individual problems across the network. Compiled and managed server documentation and tracked technical issues through to resolution.

 Managed corporate IT assets including procuring all new equipment, providing detailed documentation of purchase records and working with corporate officers and the accounting department to assure invoice payments. Maintained company-wide equipment inventory for a corporate IT leasing program including hardware, software media, and licensing.

 Assisted in developing the IT department in a new site in Marlton, NJ. Built the data center, ran data and phone cable, built and configured client computers and servers, and created print and file server security permissions.

 Planned and executed various upgrade projects, including domain migration, MS Exchange version migration, and OS upgrades as required.

EDUCATION

SUNY AT BUFFALO 1990-1992 BUSINESS ADMINISTRATION FLORIDA ATLANTIC UNIVERSITY 1995-1996 MARKETING COMPUTER CAREER CENTER 2001-2002 COMPUTER INFORMATION SYSTEMS

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