Customer Service Administrative Assistant
Resume:
FELICIA SIMS
Administrative Assistant
QUALIFICATIONS
v Tenacious and inventive; able to prioritize and execute multiple tasks and follow through to achieve projected goals
v Diplomatic with strong and efficient communication skills in dealing with demanding needs
SKILLS
Interpersonal skills Research and Resolution Claims Expert
Data Entry Computer Software Specialist Triage
PROFESSIONAL EXPERIENCE
Novo 1 Call Center
Bravo Health Insurance Fort Worth, Texas 2010 – 2012
Training Specialist, Customer Service Representative I&II
v Taught skills to help new employees learn the skills necessary to do a job as well as existing employees on updated material or systems
v Incorporate critical thinking with complex issues while increasing sufficiency for customers
v Retention specialist; Developed customer relations and maintained those who reconsidered their options with the company
Carter Blood Care Bedford, Texas 2008-2009
Phlebotomist
v Made recommendations and offered advice and knowledge to donors
v Exercised discretion with sensitive information
v Consulted prospective donors
Prospect Airport Services Euless, Texas 2005-2007
Supervisor, Team Leader, Human Resource Support
v Supervisorial experience; oversaw and guided the work and activities of employees
v Delegated and assigned duties and responsibilities to over 100 employees
v Acted as a liaison between an average of 100 employees and upper management of Prospect Airport Services and American Airlines
v Organized, recorded and logged data and information for the Human Resource department for American Airlines
EDUCATION
Concorde Career Institution Arlington, Texas 2008
Diploma
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