Project Manager Customer Service
Resume:
John R. Dickey
P.O.Box ****, Jamestown, CA *****
*******@******************.***
SUMMARY
A creative, experienced executive with a strong track record in business and technology leadership. Excellent balance of technical, business and communication skills.
PROFESSIONAL EXPERIENCE
Altameta Consulting, 4/11 - Present
Principal – see www.altametaconsulting.com
• Providing effective solutions in IT governance, portfolios and policies, strategic planning, mobile commerce and marketing, systems implementation and development, business process rationalization, product management, financial, manufacturing, retail, defense and healthcare systems, test and evaluation, talent acquisition, technical architectures and security to small, medium and large companies.
Front Porch Retail, Sonora, CA 12/08 – 4/11
President and Co-Founder – see www.youtube.com/watch?v=CEDBN9jU0TA
As a new venture by the world’s leading provider of communications solutions to ISP and telco businesses, Front Porch Retail developed mobile technology which is now in use within the architectures of many major companies. It provides consumers with the most relevant, timely and thus valued promotions on the part of brands and retailers in the course of their shopping experience, literally at the point of decision. Premier partners included AOL, News Corp., Retalix, and major brands such as Coca-Cola, Pepsi, ConAgra, Heinz, Campbell’s Soup, Dean Foods, Dreyers and many others.
SuperStore Industries, Lathrop, CA 1/02 – 12/08
Privately held distribution and food manufacturing firm servicing more than 500 stores in the Savemart and Raley’s chains representing about $8B in annual revenue.
Chief Information Officer
• Led SSI team assisting Savemart in their supply chain program to integrate 130 new stores and two new distribution facilities. Developed systems architectural plan to support the supply chain for this $5B company.
• Led SSI business process transition to net cost business model.
• Redesigned and led implementation of new systems infrastructure including multi-lingual
voice directed DC systems, process control manufacturing systems and Business Intelligence tools.
• Designed and built state of the art vendor management systems for procurement group.
Trend Micro, Inc., Cupertino, CA 2/01 – 1/02 (short tenure due to death in family)
Trend Micro Incorporated is a global leader in network antivirus and Internet content security
software and services. Approximately $1.2B in annual revenue.
Executive Director, Business Process and Product Development
• Created international process improvement organization of 120+ in seven countries for development and support of Trend Micro, Inc. products and internal systems. (US, Germany, UK, Taiwan, Japan, Philippines, China)
• Designed new corporate architectural roadmap and directed implementation of CRM,
Order Management, Financial, HR, Product Registration, License Renewal, Serialization
and Customer Service systems
• Led the development of WTC – at the time, the most widely syndicated global virus tracking system on the net. See http://us.trendmicro.com/us/trendwatch/
• Led the development and international roll-out of the company’s Premium Support
system that accounted for more than 30% of the US BU’s revenue.
Basic American, Walnut Creek, CA 8/97 – 2/01
Nation’s largest food ingredient manufacturer.
Vice President and CIO (BVP)
• Led development of industry’s standout Business to Business website showcased at many conferences; highlighted in standard.com, also by IBM.
• Led implementation or replacement of 23 systems such as JD Edwards, Prism, MRO,
MRPII, telecomm infrastructure, data warehouse, as well as creating comprehensive
business continuity plans.
• Managed Logistics and Planning departments
• Led Corporate Strategic Planning
• Directed Data Center platform consolidation and architecture simplification.
Indiana Blood Centers, Indianapolis, IN 3/94 - 8/97 (FDA regulated environment)
Chief Information Officer
• Executive Project Manager and Technology Liaison to Methodist, St. Vincent and Community hospitals in Indianapolis coordinating with their CIOs and CMOs.
• Implemented new ERP system for the center and EHR. Partnered with ERP vendor to provide IS service to other centers, moving IS from a cost center to a profit center.
• Implemented state of the art call center system and CRM.
• Led design and implementation of new infrastructure linking all branches and
customer labs throughout Midwest and southeast states.
Eli Lilly and Company, Indianapolis, IN 4/91 - 3/94
Sr. Manager, Corporate Applications Systems (reported to CIO)
• Formed and directed cross-functional teams that delivered integrated global applications
and communications systems for 23,000 customers including scientific, clinical,
manufacturing and administration areas.
• Directed complete re-engineering of the delivery of global IT infrastructure services
resulting in >25% reduction of associated expenditures.
• Negotiated the first global software licensing agreement with primary vendor saving
foreign affiliates very significant amounts in software costs.
Center for Information and Communication Sciences, 8/89 - 4/91
Ball State University
Director, Applied Research Institute and Assistant Professor
• Consultant to President and Provost for Distance Learning and Teaching Applications
• Developed five graduate level courses on IS technology and management.
• Directed the applied research and instruction in five laboratories.
• Featured speaker for AT&T and consultant to hundreds of senior university administrators on the use of information technology in academic environments
• Acquired several million dollars in donations
• By Governor’s appointment, co-chaired the Indiana Higher Education Telecommunication System
United States Air Force Communications Command 10/83 - 3/90 (including terminal leave)
Chief, Networks Operational Test and Evaluation
• Teams decorated twice for emergency restoration of Air Force One comm.
• Developed first OT&E of critical networks and secure communications systems.
Professional Services:
Booz Allen Hamilton – 1990 – 1992
Steele and Associates – 1990 – 1992
EDUCATION
MS, BS - Electrical Engineering, Auburn University 1987, 1986
BS - Business and Communications, Southern Oregon University 1983
BA - Humanities, Southern Oregon University 1983
PMP in process
Honors: Phi Kappa Phi (Phi Beta Kappa), as well as honoraria in engineering, electrical
engineering, mathematics and physics
Business Strengths:
Mobile Commerce and Marketing, Product Development, Team-building, Strategic Planning, e-Business/e-Commerce, Business Process/Systems Analysis, IT Governance, Applications Development, Data Center Operations, Personnel Recruiting and Management, Project Management, Organizational Efficiency and Rationalization, Financial Planning
Technical Skills:
Mobile technologies, commercial website design and implementation (.Net, Ruby, Java), Intranet design and implementation, ERP and CRM systems, SaaS, Lab and Clinical Research systems, Oracle, J.D. Edwards, Manugistics, Banner, Navision, Platinum, Prism, Telephony/Telecommunications Systems, Network Design and Implementation
PLCs, HVAC, refrigeration control systems
Patents: US Pat. 4936957 Thin film oxide dielectric structure and method
US Pat. 5141603 Capacitor method for improved oxide dielectric
Foreign Languages:
Conversational French and Spanish
Security Clearance: TS/SCI inactive
References: Please do not contact without express permission.
Bryan Stockton
President and COO, Mattel, Inc.
Tom Logan
CEO, Mirion Technologies
Dick Bellaver
Director, CICS, Ball State University and Vice-Chair of Faculty Senate
Kent Kushar
SVP and CIO, E.J. Gallo
Zach Britton
President and CEO, Front Porch
James Sims
VP and CIO, SaveMart Supermarkets
Todd Michaud
President, Retalix NA
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