Manager/Educator

***** ******* **** ***

Clermont, FL ***** Phone: 352-***-****

Fax: 352-***-****

E-mail: *.********@*****.***

Frandzie Daphnis

Summary of qualifications

Background:

• Proven track record of success in the health care field

• Implementing efficient operational procedures within a health

care setting

• Planning daily activities to ensure maximum efficiency and compliance with established policies and procedures

• Developing and maintaining good patient/public relations; communicating with physicians, nurses and other health care professionals

• Working knowledge of medical terminology, techniques and hospital

procedures

• Facilitating quality patient care; skilled in patient education

• Maintaining up-to-date records and charts

Strengths:

Excellent interpersonal, organizational and communication skills...able to maintain a professional rapport with fellow employees and patients...capacity to quickly master new concepts and procedures...conscientious, energetic and highly motivated.

Knowledge:

Knowledge of professional skills, practice necessities and regulations; knowledge of client’s healthcare needs and desires through the continuum of the lifespan; knowledge of the utilization and cost effectiveness of and satisfaction with advanced practice-nursing services.

Psychomotor Skills:

Medical diagnosis and treatment; psychological diagnosis and treatment; personal support of patients of all backgrounds, in all stages of illness; communication of information about diagnosis, treatment, prevention, and prognosis; prevention of disability and disease through detection, behavioral changes, and preventive care and treatment. Working knowledge of devices/equipment utilized in treatment or rehabilitation such as HALO, CSF monitoring, immobility devices, or Kinair or Hillromg beds/equipment. Competent in the application of orthopedic splints, sutures, as well as performing incisions and drainage of abscesses. Recognition and treatment of abnormal rhythms during 12 lead EKG monitoring. Evaluation and management of neurological disorders such as cerebrovascular accidents, closed head injuries, spinal cord injuries. Monitoring of clients s/p orthopedic interventions such as laminectomy, joint replacement ect. Assessment and management of critical care patients during various stages. Familiar with use of ventilators, Swan-Ganz, A-lines, internal and external pacemaker. Able to perform peritoneal lavage.

Affective Domain:

Committed to the fields of Medicine and Nursing…seeking to maintain excellence as an Advanced Practice Nurse…dedicated to career… concerned with the advancement of science and technology through research and application…devoted to preserving the collaboration with physicians and peers…interested in developing educational programs for staff and colleagues.

Professional experience

2007-Current Take Care Health Systems, Kissimmee, Florida

Advanced Registered Nurse Practitioner/Education Coordinator

The educator is responsible for:

• New Hire Orientations ((NP/PA/MC)

o Live or virtual instruction/coordination; Post hire chart reviews; In clinic mentoring; In clinic orientations; Written reports to Market Manager; Preceptor training; Work with the Manager of Training to develop and deliver training around EMR updates and process development; Clinic Coordinator orientations (local and virtual); Webinars for temporary seasonal staff

• Delivery of company and market specific educational webinars

• New services training

o Curriculum development around New Services (6 or more new programs/yearly); Delivery of market based and companywide educational programs based on New Services; Development of discharge instructions for new services; In market education programs (deliver or coordinate) as necessary for New Services procedures

• Monitor and staff coaching of Quality of care (HEDIS)

o HealthStream completion reports; Update and maintain OSHA and CLIA education; Work with Market Manager to assure clinical competencies are completed

• Monitoring and staff coaching of billing and coding errors

• Exam times

o Efficient exam time as part of new hire orientations; In clinic one-on-one review of areas where learning needs have been identified; Work with the market lead and staff utilizing the TCU efficient exam time documents

• General market support

o Answer emails and phone calls from colleagues in assigned markets with educational questions/needs; Rotational week-end and holiday on call for education questions/issues; Monthly submission of articles for the TCU library; Grand Rounds; Coordination of CPR in their markets

• Curriculum development

• Staff coaching and development

Advanced Registered Nurse Practitioner/Clinical Coordinator

• Acute episodic disease management in a Retail practice setting

• Completion of physical examination and medical history, diagnosis

and treatment, ordering and interpretation of laboratory tests and X-

rays, prescription of medications and other treatments

• Share best practices and promote teamwork in the market

• Coordinate with the Lead Nurse Practitioner and the Market Education Coordinator to ensure market compliance in areas of Infection Control, Quality Assurance, OSHA and CLIA.

• Clinical resource within the market in the TCH scope of practice.

o Available to the Providers within the clinic for clinical consultation.

o Assist in providing education and training of TCHS colleagues as directed by Market Leadership.

• Participate in on-going educational needs of the market by assisting with completion of competency checklists, EMR training and orientation of new staff for their clinics.

• Continuously communicate with TCHS leadership to enhance our patient centric experiences at our Take Care Health Clinics

• Responsible for center organization

• Responsible for monthly schedules for assigned center

• Direct supervision and management of Medical Concierge assigned to their Primary Clinic.

• Manage the orientation process of new Medical Concierge

• Actively collaborate with Walgreen’s Pharmacist, Pharmacy Manager, and retail partner Store Manager and support staff.

2006-2007 The Little Clinic, Orlando, Florida

Advanced Registered Nurse Practitioner

• Acute episodic disease management in a Retail practice setting

• Completion of physical examination and medical history, diagnosis

and treatment, ordering and interpretation of laboratory tests and X-

rays, prescription of medications and other treatments

2006-2007 Kidsville Pediatrics, Clermont, Florida

Advanced Registered Nurse Practitioner

• Chronic and episodic disease management in a Family/Pediatrics

practice setting

• Completion of physical examination and medical history, diagnosis

and treatment, ordering and interpretation of laboratory tests and X-

rays, prescription of medications and other treatments

2005-2006 Excel Pediatrics and Family Care, Clermont, Florida

Advanced Registered Nurse Practitioner

• Chronic and episodic disease management in a Family/Pediatrics

practice setting

• Completion of physical examination and medical history, diagnosis

and treatment, ordering and interpretation of laboratory tests and X-

rays, prescription of medications and other treatments

2005-2006 Primary Care Specialists, LLC, Orlando, Florida

Advanced Registered Nurse Practitioner

• Chronic and episodic disease management in a Family Practice setting

• Completion of physical examination and medical history, diagnosis and treatment, ordering and interpretation of laboratory tests and X-rays, prescription of medications and other treatments

• Suture insertion and removal, incision and drainage of abcesses, ect

2004-2005 Lifetime Family Physicians, Orlando, Florida

Advanced Registered Nurse Practitioner

• Chronic and episodic disease management in a Family Practice setting

• Completion of physical examination and medical history, diagnosis and treatment, ordering and interpretation of laboratory tests and X-rays, prescription of medications and other treatments

• Suture insertion and removal, incision and drainage of abcesses, ect

2003-2004 Winter Haven Hospital, Winter Haven, Florida

Advanced Registered Nurse Practitioner/Pre Admission Director

• Director of Pre Admission Clinic including establishment or revision of policies and developing organizational structure and standards of performance. Interpreting policies and objectives of nursing service to staff.

• Coordinate staff clinical training needs; conduct needs assessment to define training needs; develop educational materials; conduct training sessions. Develop, implement and evaluate educational programs to meet staff’s specialized needs

• Supervision of Pre Admission Nursing staff

• Work in collaboration with Anesthesiology Department to determine patient’s fitness for anesthesia and surgery

• Pre-operative anesthesia evaluation of client’s suitability for surgery based on ACC/AHA guidelines

• Completion of physical examination and medical history

• Review of diagnostic testing and medical records

• Ordering of consultations and additional lab work as needed.

2003- 2003 Premier Staffing/Memorial Hermann Hospital System, Houston, Texas Houston, Per Diem Registered Nurse Per Diem Registered Nurse/Emergency Department

• Nursing management of critical care patients in the Emergency Department

2003-2003 Comprehensive Occupational Resources, LLC, Houston, Texas

Per Diem Advanced Registered Nurse Practitioner

• Completion of physical examination and medical history, diagnosis and treatment of clients in an occupational health clinic

• Completion of physical examination and medical history of clients involved in action class law suits

2002- 2003 Staff Search Healthcare Inc, Houston, Texas

Per Diem Registered Nurse/Emergency Department

• Nursing management of critical care patients in the Emergency Department

2002- 2003 Emtel, Inc, Houston, Texas

Methodist Willowbrook Hospital, Houston, Texas

Family Nurse Practitioner/Emergency Department

• Completion of physical examination and medical history, diagnosis and treatment, ordering and interpretation of laboratory tests and X-rays, prescription of medications and other treatments of critical patients in the Emergency Department

1997-2002 Leesburg Regional Medical Center, Leesburg, Florida

Registered Nurse/Medical Rehabilitation Unit

• Nursing management of patients recovering from orthopedic surgeries, cerebrovascular accidents, and/or spinal/head injuries.

Registered Nurse/ Emergency Department

• Nursing management of critical care patients in the Emergency Department

1995-1997 South Lake Home Health, Clermont, Florida

Registered Nurse/Home Health Care Department

• Nursing and case management of homebound patients

1994-1995 Florida Hospital, Orlando, Florida

Registered Nurse/ Progressive Care/PTCA/ Cardiac Care Unit

• Nursing management of patients status post Myocardial Infarction, Angiogram, Cardiac Catheterization, Coronary Artery Bypass Grafting, Pacemaker Placement, Implantable Cardiovascular Defibrillator, Percutaneous Transluminal Coronary Angioplasty.

Education 1994 South Lake Memorial Hospital, Clermont, Florida

Registered Nurse/ Medical-Surgical Department

• Nursing management of adult and pediatric patients on Medical-Surgical unit

1991-1994 Cross Country Healthcare Personnel, Boca Raton, Florida

Travel contract Registered Nurse/Medical-Surgical, Orthopedics, Urology, Neurology, Rehabilitation Departments

• Nursing management of patients on Medical-Surgical, Orthopedics, Neurology, Urology and Rehabilitation Departments. Duties included Charge Nurse role at certain hospitals.

1990-1991 Florida Hospital, Altamonte Springs, Florida

Registered Nurse/ Medical-Surgical, Orthopedics, Neurology, Urology

• Nursing management of patients status post Orthopedic and/or Neurological procedures (reattachment of digit), and Urological interventions.

1999-2001 University of Tampa, Tampa, Florida

Master of Science Degree in Nursing/Family Nurse Practitioner

1996-1998 Florida Southern College, Orlando, Florida

Bachelor of Science Degree in Nursing

1985-1989 Seminole Community College, Sanford, Florida

Associate in Arts Degree in Nursing

Professional memberships

Florida Nurses Association

American Academy of Nurse Practitioners

Certifications

Critical Care Internship Program

Advanced Cardiac Life Support

Basic Life Support for Health Care Providers Instructor

Accreditations American Nurses Credentialing Center

References Will be furnished upon request.

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