SYLVIA LOPEZ
P.O. Box ******
San Antonio, TX ***24
210-***-**** ***********@****.***
SUMMARY STATEMENT
Dependable, hard working and customer focused team player with extensive experience in the financial services industry. A quick learner who works well under pressure and has an ability to accurately establish priorities while adapting quickly to changing work environments. Known for an ability to work well with minimum supervision in a multi tasked, multi cultural and bilingual (English/Spanish) environment. Characteristics include being:
• Productive
• Flexible
• Quick Learner
• Optimistic
• Self-motivated
• People-oriented
PROFESSIONAL EXPERIENCE
Altria Client Services Inc., San Antonio, Texas 2002-2008
(formerly Altria Corp. Svc. Ctr/Kraft SSC/Philip Morris Management)
A/P Administrative Associate. (Domestic and International)
• Process between 250-300 invoices with less than a .03% error rate per day.
• Saved company $163K in duplicate billing from a 3rd party vendor by researching vendor history, addressing discovered information with supervisor and successfully resolving the issue with vendor.
• Selected to train employees at corporate headquarters on receiving issues and use over various systems interfacing with SAP.
• Performed 3-way match by verifying invoice information to purchase order and receiving information using IMT to include indexing, matching and exception resolution.
• Transitioned accounts payable process from Panama to the San Antonio Service Center for Philip Morris International Companies utilizing the SAP system.
• Troubleshoot errors for correct/quick payment of invoices.
TAC Incorporated, San Antonio, Texas 2002-Present (formerly Quantell Incorporated /Westaff Incorporated)
Part-Time Emergency Dept. Coordinator 2006-Present
• Manage between 145-250 charts daily, organizing ER patient charts for a Level 1 Trauma Center.
• Interview patients for insurance and address verification (both, walk in and ambulance patients).
• Initiate and coordinate Memorandum of Transfer from ER to other facilities, as medically needed.
• Track and fax Rabies Reports for animal bites reported by patients.
• Generate Admission Record and Form 2569 (insurance form) and retrieve patient or family member signatures for patient admissions.
Sylvia Lopez Page 2
Clerk 2002-2006
Responsible for greeting/directing patients and creating patient files for daily visits. Ordered and retrieved lab/x-ray reports, attach results to patient charts and notified medical staff of results. In addition, scheduled pediatric patient appointments, answered phones, organized, filed, and made copies of EMS Run Sheets and insured that all forms needed were stocked and readily available to medical staff.
Waste Management-Comal County, New Braunfels, Texas 1997-2002
(formerly Covel Gardens Landfill / Westaff Incorporated)
Scale House Supervisor - Office Manager 2001-2002
Handled daily deposits of $150K-$230K while also maintaining a $500.00 daily till. Tracked $200K-$250K of special waste daily for state reporting purposes. Prepared end of month reports for reconciliation. Approved payroll time keeping. Updated daily financial reports, i.e.: cash logs, tonnage reports, and check register for landfill and hauling division reporting purposes. Trained new employees.
Scale Clerk (San Antonio center) 1997- 2001
Maintained $350 daily till. Prepared and distributed daily reports. Helped maintain equipment used by department.
EDUCATION
Palo Alto Community College – San Antonio, Texas
Business Administration – Financial Accounting (anticipated graduation date 2012)
National Education Center – San Antonio, Texas
Associate of Applied Science Degree
ADDITIONAL COMPUTER SKILLS
• SAP
• Windows Operating Systems
• Microsoft Office Professional
• CHCS (Composite Health Care System)
• AHLTA (Armed Forces Health Longitudinal Technology Application)
• MAS90
• Kronos Time tracking software
• Oracle-People Soft-Performance Management Tool (PMT)
• AutoScale 2000-Mettler Toledo Vehicle Systems
ADDITIONAL TRAINING & COURSEWORK
• Cultural Diversity Training
• Customer Service Breakthroughs Part I & II
• Sexual Harassment Training
• Violence in the Workplace
• Performance Improvement
• Team Building
• Mission, vision, Values & Goals