Customer Service Manager
Resume:
Elizabeth C. Vasquez
Titusville, FL 32780
**********@*****.***
OBJECTIVE
A career growth oriented position in Administrative Assistant/Officer where 20+ years of experience will help promote company objectives.
PROFESSIONAL HISTORY
FL Dept. of Revenue - Child Support Enforcement 07/2011-Present
A program that makes a difference by ensuring families receive the child support they need and deserve.
SENIOR CLERK -- Essentially performing file clerk duties centralized in the office file room. In addition to filing, the following are other duties performed such as, but not limited to;
• Preparing, mailing, reviewing and receiving programmatic correspondence relating to demographic, financial and location of both custodial and non-custodial parents and updating such on the FLORIDA/CAMS system for the purpose of maintaining electronic files to ensure date integrity.
• Provide supportive functions to Revenue Specialists in the creation and maintenance of case files, involving case file establishment, re-activation and case closures.
• Assist in gathering information and completing reports which may involve statistical and monitoring reports and any number of recurring or non-recurring projects. Taking lead in coordinating, scheduling and assuming administrative office functions.
• Scan incoming mail and maintain records according to department policy and procedures. Create, pull and file case files and records daily and reviewing files for archiving. Research & trace documents.
Spherion Staffing, LLC 10/2008-12/2009
Spherion is a recruiting service as well as a staffing service and provides quality career information for businesses and individuals.
ADM ASST/ANALYST – (Contract employee for The Boeing Company located at NASA’s Kennedy Space Center).
Monitors and updates shuttle payload procedure requirements as outlined:
• With general supervision, assists in collection and organization of data and assists in implementation as directed.
• Compiles data and posts information to various electronic information systems as needed.
• Monitors, tracks and records data activity to provide visibility.
• Assists in compiling data from various sources and creates draft copies from data sources.
• Creates final documents for review and approval using multiple software tools.
• Internally distributes routine, non-sensitive information as directed.
• Processes requests for facilities, equipment and computer needs.
NASA – Kennedy Space Center 09/200*-**-****
Federal government organization who’s mission is to pioneer the future in space exploration, scientific discovery and aeronautics research.
SECRETARY (OA) - Supported the manager of the Space Shuttle KSC Integration Office.
• Organized and controls administrative functions within the office.
• Operated various office automation equipment such as electric typewriter and personal computer.
• Maintained supervisor’s calendar and schedules appointments and meetings. Makes travel arrangements for the Manager and subordinates.
United States Attorneys Office 02/2001-09/2006
Federal government organization for which United States Attorneys serve as the nation's principal litigators under the direction of the Attorney General.
LEGAL ASSISTANT - Served as legal secretary responsible for assisting four Assistant U.S. Attorneys.
• Prepared a variety of legal documents, such as complaints, motions, orders, answers, pleadings, subpoenas, indictments, search warrants, notices, affidavits, and briefs.
• Received visitors and callers; arranged appointments and kept track of calendar for assigned attorneys; made travel/conference arrangements and prepared travel documents; produced a variety of documents using various types of office automation software and equipment.
• Also served as primary Timekeeper in the office responsible for receiving leave slips, maintaining, transmitting, & distributing time & attendance records for all staff members.
EDUCATION
AA Information Technology/Visual Communication (01/31/2009) University of Phoenix
(Currently continuing BS studies)
TECHNICAL SKILLS
Wide use of computers and computer products and software, such as: Lexitron; ITT Xtra; Word Star; Windows 3.1, 95, 98, NT & XP; Corel products, such as: Word Perfect 5.1, 6.1 & Word Perfect Office v12, Microsoft products, such as: MS Word 97, MS PowerPoint 97, MS Excel 97, MS Publisher 98, MS Office Suite 2003 (includes Word, Excel, PowerPoint, Access, Outlook & Publisher); Adobe products, such as: Dreamweaver, Flash, Photoshop Elements; dBase III; FoxPro 2.6; & Lotus 1-2-3 Release.
General knowledge of basic office equipment, such as: Olivetti Word Processor, IBM DisplayWrite & Brother memory typewriters, Panasonic facsimile machine, various photocopier machines & postage meters.
Typing speed of 62 wpm. 10 key adding machine (by sight).
Working knowledge of C.A.D. (Computer Aided Dispatch).
Overall knowledge of administrative & general office procedures. Customer Service skills were used in the early years of employment and continued use throughout my career thus far as well.
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