Customer Service Marketing

Erica Lawver

*** *. ****** **, ******, IL ***** – 309-***-**** – ********@*****.***

Education

Eureka College; Eureka, IL May 2012

• Bachelor of Arts Degree, Double Major in Communication and Spanish

• Selected as Durward Sandifer Fellow based on excellence in academics, leadership and service

• GPA: 3.62/4.0

University of Seville; Seville, Spain September 2010 – December 2010

• Completed 5 courses and secured passing scores in a full-immersion Communication program

Professional Experience

Guest Services Concierge, OSF Saint Francis Medical Center February 2012-Present

• Mastered a variety of different work stations ranging in responsibility and tasks

• Developed excellent customer service skills while daily fulfilling the mission of the hospital in assisting guests and visitors in many capacities

• Checked patients into diagnostic testing appointments and managed waiting areas

• Welcomed and assisted ambulance transportation and monitored waiting areas in Emergency Department

Communication Intern, Resource Development Department, Latin American Association, Atlanta, GA

• Bilingually coordinated volunteers at various events May 2011-July 2011

• Effectively pitched news stories and events to media outlets

• Configured and maintained major social media campaigns while implementing new media resources

• Crafted press releases in English and Spanish to inform the public of upcoming events

• Conducted and recorded inventory of supplies and donations for several events, prior to and after each event

• Coordinated and executed a children’s program for approximately 400 children

Student Worker, Integrated Communications & Marketing, Eureka College; Eureka, IL August 2009 - May 2012

• Develop content for online marketing by interviewing students, alumni and faculty to be featured in website profiles

• Assemble media advisory packets for campus events, providing media representatives with facts and details about the subject, as well as a detailed itinerary for their participation

• Assist creative services with various office projects

• Input student data to an Excel spreadsheet which is used in notifying local media of student accomplishments

• Archive Eureka College related news stories for future reference in marketing initiatives

• Process and analyze New Student Marketing Surveys to collect data about current marketing strategies

Service and Leadership Activities

Chairperson, Maroon and Golden Rule, Eureka College; Eureka, IL 2010 – 2012

• Organize and lead efforts to carry out a one-day service project in which students assist community members in requested jobs

• Serve as a contact to the community in gathering information and answering questions

• Direct all publicity efforts

Communication Chair, Communications Club, Eureka College; Eureka, IL 2010 – 2012

• Co-wrote the constitution for the new campus organization

Chairperson, Fine Arts and Lectures Board, Eureka College; Eureka, IL 2010 – 2012

• Negotiated contracts with speakers

• Coordinated speaking events for the campus and community

• Conducted all publicity efforts

Member, Campus Activities Board, Eureka College; Eureka, IL 2010, 2011

Honors

Communication Award, 2012 | Senior of the Year, 2012

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