HR Management Professional

Denise Freeman, MBA

**** *. ****** ****** *** ***3  Tampa, FL 33614  813-***-****  *********@*******.***

REGIONAL HUMAN RESOURCES MANAGER

 HR results in Healthcare and Global companies, offering a 20-year HR career distinguished by commended performance, distinguished awards and proven results.

 Extensive background in HR Manager/Generalist roles of over ten years, to include experience in employee recruitment and retention, staff development, mediation, conflict resolution, payroll, benefits and compensation, HR records management, HR policies development and legal compliance.

 Demonstrated success in, developing new HR departments within three major companies, teambuilding programs, corporate policies and procedures, job descriptions, strategic planning and organizational development.

HR SKILLS

 HR Department Startup

 Employment Law

 FMLA/ADA/EEO/WC

 Mediation & Advocacy

 HR Policies & Procedures

 Immigration  Staff Recruitment & Retention

 Employee Relations

 Alternative Dispute Resolution (ADR)

 Benefits Administration

 HR Program/Project Management

 Global Partnering  Orientation & On-Boarding

 Payroll & Compensation

 Training & Development

 Performance Management

 Organizational Development

 Strategic Management

PROFESSIONAL EXPERIENCE

EQ HEALTH SOLUTIONS — Tampa, Florida

HR Manager, 2009-2010

Recruited to open the Florida division, guiding the startup and management of a full spectrum of HR operations. Worked with senior management to create HR policies and procedures; employee relations, recruit employees; create group benefits databases; and develop orientation, training and incentive programs. Implemented Performance Management programs and Payroll functions; administer HR budget; and handle HR generalist workplace issues.

Key Results:

 Played a key role in ensuring the successful launch of the Florida office. Structured and implemented programs and policies in the areas of training, compensation structures, benefits packages, incentives and new-employee orientation.

 Effectively managed employee relations issues by monitoring and adhering to all compliance policies to ensure company was protected from liability. Built strong relationships of trust and confidentiality among staff motivating and mentoring best efforts for job enhancement and performance improvement. Credibility built on sticking to the facts and being fair to all involved.

 Fostered a teamwork/open-door environment conducive to positive dialogue across the organization. Personal efforts were cited as the driving force behind the employee-retention rate of 89% within an industry where high turnover is the norm.

 Negotiated salary offers and sign-on bonuses/relocation packages at both the exempt and nonexempt level.

 Brought workers’ compensation program into full compliance. Instituted preferred providers list and trained managers and associates on procedures to follow in case of injury.

 Reduced benefits costs by 15% annually through meticulous recordkeeping and ensuring that company did not pay for benefits for which employees were ineligible.

 Wrote employee manual covering issues including disciplinary procedures, code of conduct, FMLA policy and benefits information.

Denise Freeman

Phone: 813-***-****  Page Two

PROFESSIONAL EXPERIENCE (CONTINUED)

COMPREHENSIVE HEALTHCARE

HR Manager, 2007-2009

Hired to create the HR functions within the facility by focusing on implementing all standardized processes of an HR department. Performed generalist duties to include strong employee relations, performance management, recruitment, payroll/benefits and workers’ compensation for over 220 staff.

Key Results:

 Trained management team on interviewing techniques and best practices, conducting workshops, one-on-one coaching sessions and performance management training that contributed to retention and compliance.

 Built trustworthy and credible relationships to ensure employee relations issues were handled with fair, factual and consistent processes.

 Processed Payroll bi-weekly, monitoring staff benefits and workers’ compensation. Gatekeeper for incident reporting and on-site drug testing.

 Co-developed company’s first-ever standardized disciplinary procedures and tracking system that insulated company from legal risk and ensured consistent and fair discipline processes.

 Devised creative and cost-effective incentive and morale-boosting programs (including special events and a tiered awards structure) that increased employee satisfaction, morale and productivity.

 Reworked new-hire orientation program to include HR information and company resources.

Granite Services International, Inc: Supervisor Administrative Services HR/Legal, 2004-2007

BayCare: HR Generalist/Compliance Officer, Benefits Administrator (13 years)

Department of Corrections: Personnel Technician I & II (13 years)

PriceWaterhouseCoopers: HR Generalist (2 years)

EDUCATION & CERTIFICATIONS

SAINT LEO UNIVERSITY Zephyrhills, FL

Masters in Business Administration

University of Phoenix Tampa, Florida

Bachelors in Business Management

University of Phoenix Tampa, Florida

Human Resources Management Certification

OF NOTE

Continued Professional Development:

 Pursuing additional MS degree in Applied Industrial/Organizational Psychology; testing for the SPHR in May, 2010.

Affiliations:

 Society for Human Resource Management (SHRM)

 HR Tampa

 Notary Public

Computer Skills:

 HRIS applications (UltiPro, Cost Point, Westlaw, Lawson, Kronos)

 MS Office (Word, Excel, PowerPoint, Outlook)

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