health care executive, long term care administrator

MICHAEL B. RECH

** ****** ****** *****

Rochester, New York 14624

Mobile: 585-***-****

E-mail: umeury@r.postjobfree.com

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SUMMARY

Health care executive and public health professional with expertise in managing multiple facets of health care related industries. Responsibilities include quality assurance, financial control, customer service, marketing, and general management of health care practices. An assertive, detail-oriented individual who finds creative solutions to complex problems.

EXPERIENCE

UNITY HEALTH SYSTEM, Rochester, New York 2006 – 2010

Vice President

UNITY LIVING CENTER

Administrator of Record responsible for the comprehensive functions and operations in a not-for-profit hospital based 120-bed skilled nursing facility which includes a 10-bed ventilator unit. Approximately 25% of resident population is sixty-four years of age or younger. Approximately 83% of resident population is of a Medicaid payer source. Manage 160 direct and 50 shared hospital employees to assure premium health care is provided to all residents and to exceed the scope of New York State Department of Health standards. Develop and direct fiscal expenditures of an annual facility operating budget of $11 million and responsible to assist in directing and controlling fiscal expenditures of an annual corporate operating budget of $320 million in an efficient and economical manner. Develop and direct facility marketing and media relation campaigns to amplify positive representation and visibility of facility and all-encompassing corporate image branding to reflect core mission and values. Occupy corporate committee positions within Computer Advisory, Corporate Responsibility, Corporate Safety, Domestic Preparedness, HIPAA Privacy and Security, Hospital Operations, Joint Clinical, and Joint Quality Improvement. Regional Neuro-Behavioral Capacity committee member which identifies options to assist Rochester hospitals to reduce length of stay by expediting placement of behavioral patients in a non-locked long term care environment.

Vice President responsible for all-encompassing functions for entire health system Corporate Security for over 70 points of service within Monroe County. Manage 55 direct hospital security employees to assure an optimum environment to promote customer service while providing a safe and secure atmosphere. Develop and direct operating budget of $2.3 million and responsible to assess risks for the health system and implement cost effective solutions.

Vice President responsible for all-encompassing functions for entire health system Corporate Environmental and Safety for over 70 points of service within Monroe County. Manage 4 direct hospital safety employees. Responsible for ergonomic evaluations, develop and implement plans and drills for fires, evacuations, disasters, surges, and business recovery. Develop and direct operation budget of $400,000 and responsible to obtain Homeland Security grants.

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• Developed and implemented prescription drug utilization program to reduce facility responsible pharmacy costs. Enhanced resident quality of life and value of care and services provided. Resulted in an annual decrease of facility prescription drug expenses by 17% per patient day.

• Created evaluation tools and restructured staff, based upon clinical abilities and mind-set, to assure that the appropriate individuals are in the proper positions on the corporate team. Increased employee moral and productivity. Resulted in an annual decrease of total turnover by 10% and the controllable turnover rate reduced to 0.0%. Controllable turnover defined as employee dissatisfaction with job, accepted another job, dissatisfaction with salary, or lack of advancement.

• Designed and implemented a customer satisfaction program to provide the best possible health care experience and to improve customer satisfaction scores. Applied and educated facility management on theories from “If Disney Ran Your Hospital” by Fred Lee. Increased customer satisfaction by over 29% so that 90+% of customers are satisfied. Resulted in higher quality of care and elevated employee/customer engagement.

COUNTY OF ERIE, Buffalo, New York 2001 – 2006

Assistant Administrator of Long Term Care, Erie County Medical Center Healthcare Network

ERIE COUNTY HOME, Alden, New York

Deputy Commissioner responsible for departmental functions and operations in a governmental not-for-profit hospital based 586-bed skilled nursing facility. Approximately 25% of resident population is sixty-four years of age or younger. Manage 700 County and 120 contracted employees, encompassing four unions, to assure premium health care is provided to all residents and to exceed the scope of New York State Department of Health and Joint Commission on Accreditation of Healthcare Organizations (JCAHO) standards. Assist in directing and controlling fiscal expenditures of an annual operating budget of $44 million in an efficient and economical manner. Administer and develop facility Environment of Care, Fire Safety and Quality Assurance Programs. Chief Privacy Officer responsible to develop, implement, maintenance of, and adherence to the organization’s policies and procedures pertaining to the privacy of patient health information in compliance with federal and state laws and the healthcare organization’s information privacy practices. Erie County HIPAA Task Force committee member responsible for directing and establishing privacy practices for departments within the County. Erie County Emergency Management committee member responsible for the development and implementation of practices and procedures for the response and management to County emergency situations involving terrorism, natural disasters, epidemics, industrial accidents, or any situation that posses a risk to society or County infrastructure.

• Developed and implemented JCAHO performance improvement goals and standards for 638-bed-facility long term care programs. Enhanced the quality and value of the care and services provided. Resulted in achievement of a 94% score on JCAHO triennial survey.

• Provide continuous bilateral direction, services, and communications between governmental departments. Encompasses Erie County Department of: Budget, Management and Finance, Central Police Services, Emergency Services, Environment and Planning, Equal Employment Opportunity, Erie Community College, Health, Information and Support Services, Labor Relations, Law, Personnel, Public Works, Purchasing, Sheriff, and Social Services; New

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York State: Department of Health, and Police; Federal Bureau of Investigation. Improved governmental relations to assure necessary emergency preparedness, national security, and community safety.

• Developed protocol, in collaboration with providers throughout New York State, that tested feasibility, barriers, and benefits of care plan renewal in reducing the burden of lengthy care plans and unnecessary documentation. Resulted in the development and implementation of

care plans that specifically define the needs of the individual resident in conjunction with the facility’s standards of practice. Streamlined facility standard of care policies and reduced the redundant quantity of these policies by 92%. Resulted in the New York Association of

Homes and Services for the Aging (NYAHSA) utilizing the Erie County Home’s protocol as their guideline for efficient and effective clinical record documentation and care planning

initiative to encompass skilled nursing facilities throughout New York State. Presented protocol, with Director of Nursing, at NYAHSA Spring Training Institute 2003.

• August 2003, assisted in de-certifying 52 skilled nursing beds, comprising two nursing units. Resulted in an estimated annual increase of $350,000 for Medicaid reimbursement and a dramatic increase of nursing staff.

• Responsible for the safe and proper utilization of 322 volunteers who contribute a monthly average of 1,754 hours of service. Resulted in estimated annual savings of $340,000 in comparable full-time County labor.

Interim Administrator, Erie County Medical Center Healthcare Network

ERIE COUNTY MEDICAL CENTER, Buffalo, New York December 2004 – January 2005

August 2005 – October 2005

Administrator of Record responsible for departmental functions and operations in a governmental not-for-profit hospital based 156-bed skilled nursing facility which includes 10-bed ventilator and 10-bed subacute units. Inserted to resolve senior management issues, develop resolutions and implement systems in compliance with Joint Commission and New York State Department of Health standards, while maintaining current position and duties at the Erie County Home. Approximately 42% of resident population is sixty-four years of age or younger. Entire nursing facility contained between two floors of ECMC hospital. Manage 160 County employees in addition to coordinating shared hospital services to assure premium health care is provided to all residents and to exceed the scope of New York State Department of Health and JACHO standards. Responsible for directing and controlling fiscal expenditures of an annual operating budget of $5.5 million in an efficient and economical manner.

ELDERWOOD AFFILIATES, Williamsville, New York 1999 - 2001

Assistant Administrator

MAPLEWOOD HEALTH CARE CENTER, Cheektowaga, New York

Responsible for the staffing and operations of departmental functions in a for-profit 160-bed skilled nursing and 80-bed assisted living health care facility. Direct and oversee the day-to-day procedures of all departments within the facility. Implement and manage the facility Safety and Quality Assurance Programs. Develop and direct the facility Marketing and Human Resource Plans.

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• Developed and implemented JCAHO performance improvement goals and standards for facility subacute and long term care programs. Enhanced the quality and value of the care and services provided. Resulted in achievement of a 100% score on JCAHO dual survey.

• Designed an Employee Attendance Incentive Program. Resulted in a decrease in employee call-ins by 48%, late arrivals by 77%, and early departures by 60%.

• Negotiated and introduced pay scale adjustments for work centers encompassing 330 employees. Increased retention of key employees by approximately 14%, resulted in higher quality of care and elevated moral.

• Analyzed mid-year fiscal budget and determined necessary adjustments and reallocations. Resulted in an increase of monthly net income by 4%.

Interim Assistant Administrator

Selected by the President and Vice President of ElderWood Affiliates to be inserted into volatile long term care facilities within the organization. Responsible to trouble-shoot senior management issues, develop resolutions and implement systems in compliance with Joint Commission and New York State Department of Health standards. Delegate ventures for immediate transformation of systems and procedures to allow for premium health care services and streamlined fiscal expenditures. Reported directly to President and Vice President.

BIRCHWOOD HEALTH CARE CENTER, Liverpool, New York

Responsible for the operations of departmental functions in a for-profit 160-bed skilled nursing facility which includes a 40-bed subacute unit that has an average monthly admission rate in excess of 60 residents. Implemented systems and managed 285 employees in preparation of JCAHO triennial long term care and initial subacute survey which resulted in a 95% dual survey score.

CRESTWOOD HEALTH CARE CENTER, Niagara Falls, New York

Responsible for the operations of departmental functions in a for-profit 162-bed, pod formatted, skilled nursing facility which includes a 20 bed subacute pod and two respite service suites. Implemented systems and managed 275 employees in preparation of JCAHO initial long term care and subacute dual survey.

CHOPRA-LEE, Grand Island, New York 1996 - 1999

Assistant Director

Develop and manage quality assurance/quality control programs while fulfilling quality objectives and implementing programs in efficient, accurate and economical manner. Direct method development and individual project management. Primary purchasing agent; purchases exceed $500,000 annually. Head administrator for customer relations and bid proposals. Review employees' performance; regulate personnel schedules; marketing support; and general management of laboratory practices.

• Implemented streamlined company-wide purchase order requisition process minimizing supplier base and purchase of unnecessary or over priced items. Resulted in improved efficiency and cost savings of approximately 15%.

• Performed laboratory production rate analysis. Improved productivity of lab 40-50% by maximizing process efficiency and minimizing employee down time.

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• Reorganized company structure to decrease liability insurance costs and tax burden. Anticipated savings of $100,000 annually.

• Developed and applied inventory tracking system for all consumable items to maximize quality of end products and prevent problems.

UNIVERSITY OF ILLINOIS AT CHICAGO, Chicago, Illinois 1995 - 1996

Public Health Consultant

Implement and acquire knowledge about dental-health related experiences and perspectives of Puerto Rican and Mexican-American families through focus groups. Develop pertinent interview processes to enable dental care providers to adjust practices to better deliver culturally relevant services for diverse populations.

• Performed assessments on cultural and health-related attitudes and disciplines in Honduras to better comprehend ethnic issues. Improved relations with Puerto Rican and Mexican-American patients.

• Organized communications and data collection from health care providers and patients to allow proper interpretation and analysis.

ENVIRONMENTAL TESTING FACILITIES INCORPORATED, Dunkirk, New York 1991 - 1994

Environmental Scientist

Perform instrumental analysis and analytical wet chemistry techniques to analyze drinking water, leachate, and wastewater samples. Record keeping to ensure compliance with New York State Department of Health and United States Environmental Protection Agency regulations.

• Directed Department of Microbiology to warrant quality objectives and compliance with governing agencies.

• Developed and incorporated process to recycle and reuse plastic and glass containers. Reduced purchase of new containers and saved estimated $10,000 annually.

EDUCATION

Harvard Business School Executive Development Program

Master of Public Health, University of Illinois at Chicago

Bachelor of Science, Biology, State University of New York at Fredonia

CERTIFICATES

Harvard Business School / Harvard Kennedy School

– Performance Measurement for Effective Management of Nonprofit Organizations

Federal Emergency Management Agency (FEMA), Center for Domestic Preparedness, Division of U.S. Department of Homeland Security

– Healthcare Leadership and Administrative Decision Making

– Integrated Emergency Management Course / Consequences of Terrorism

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– National Incident Management System (IS-00700)

– Incident Command System for Single Resources and Initial Action Incidents (IS-00200)

– Introduction to the Incident Command System (IS-00100)

PROFESSIONAL LICENSURE / AFFILIATIONS

New York State Nursing Home Administrator – License Number 04800

New York Association of Homes and Services for the Aging, Finance Committee 2009 - present

American Heart Association of WNY, Board of Directors 1999 – 2001

Grand Island High School – Scholarship Trustee 1996 – 2004

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