light typing,microsoft and computer skills,great customer service

SHEILA I. BONILLA

*** **** *** * ***** Beach,Fl. 33141

Cell Phone: 786-***-****

E-mail: ********@*******.***

PROFILE

Retail Sales / Customer Service / Production

Respected supervisor with successful career driving quality and efficiency by effectively training and leading store staff on following procedures. Delivered reliable and positive results. Offering the best Customer Service available to each client. Bilingual in English and Spanish. Core competencies include: Retail Supervision, Customer Service, Cash Control and Audits Production Supervision,

Processing Supervision Load-Out Supervision

PROFESSIONAL EXPERIENCE

Claire's Boutique, Aventura, Fl. 2006 - 2009

Duties included, supervising sales associates, opening and closing store, daily deposits, filling out

paperwork, receiving merchandise, customer service.

Krispy Kreme Doughnuts, Miami, Fl. 2003 - 2006

Served as a shift supervisor directing retail, production, processing and load-out requirements,

supervising 12 crew members. Conducted cash audits, record and made daily deposits. Conducted

safety and sanitation's meetings. Managed all customer service related issues.

(Selected accomplishments at Krispy Kreme):

-Improved load-out efficiency so that production requirements were met in a timely manner.

-Minimized work related injuries by conducting periodic safety meetings, in turn minimizing

employee turnover.

Hato Tejas Service Station, Bayamon, PR 1999-2003

Served as a cashier. Duties also included weekly inventory. Opened and closed on a rotating basis.

Restaurant Bi Ann Woon, Toa Baja, PR 1996-1999

Served as a Hostess, Cashier and performed sanitation duties. Opened and closed store on a

rotating basis

Hollywood Video, Toa Baja, PR 1994-1996

Served as a cashier then promoted to supervising a crew of 6 employees. Additional duties included

scheduling, inventory and cash deposits.

EDUCATIONAL BACKGROUND

Jose S. Alegria Sr. High School, Dorado, PR

Technical Proficiencies

Light typing. Currently obtaining computer skills in Microsoft applications.

Refrence available if needed.

Karla Elvir

GM Claire’s Boutique

305-***-**** Elka Peralta Manager Fulton INC. 786-***-**** Silvia Lorenzo Krispy Kreme Cashier 786-***-****

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