IT Director / Manager

Paul A. Orlando Jr.

Wallingford, CT *****

Email: ****.*********@*****.***

INFORMATION SYSTEMS DIRECTOR / NETWORK OPERATIONS MANAGER

Proven Technical & Management Expertise in a Career Spanning 20+ Years

Technically sophisticated and business-savvy management professional with a pioneering career reflecting strong leadership qualifications coupled with “hands-on” IT expertise. Continuously maintains focus on achieving bottom-line results while formulating and implementing advanced technology and business solutions to meet a diversity of needs. Superior record of delivering simultaneous large-scale, mission-critical projects on time and under budget.

IT Strategic Planning / Business Solutions / Team Leadership / Budgeting / Project Management

Capital Expenditure Planning / Contract Negotiations / Vendor Relations

Professional Experience

SENIOR MANAGER IT ENTERPRISE OPERATIONS – Atlas Air, Inc. Purchase NY 11/2011-03/2012

Recruited to upgrade and replace obsolete technologies at this world-class air freight organization with more than 1600 users in 60 remote locations. Hired, trained, developed, and lead a 16-person technical team. Scope of position was expansive and included departmental direction and full design, installation, engineering, implementation, support, training, administration, and management authority for:

- LAN/WAN Network Services

- 24x7 Data Center Computer Operations

- Applications Systems (120 Physical/200 Virtual Servers)

- PC Desktop Systems

- Data Backup Operations

- Help Desk Operations

Spearheaded transition from outdated organization-wide and departmental technologies to highly functional, streamlined, and cost-effective client-server technologies and business solutions that have dramatically improved efficiency, decreased expenses, and optimized data integrity and safety.

Key Projects & Achievements:

• Project manager for multiple project initiatives including, Desktop Refresh (1200 devices), PCD upgrade (over 1200 devices), Server Refresh, VOIP Implementation, Self Service Password Reset Project, Enterprise Vault Upgrade, DR/BCP Projects, and companywide MPLS Implementation.

• Established, tracked and managed metrics associated with managing the performance of IT groups.

• Produced and maintained comprehensive system documentation relating to implementations and supported related projects and tasks, as well as operational policies and procedures.

• Created enhanced cross training initiatives to ensure efficient seamless support to end users.

• Comprehensive management of 3 IT groups (Help Desk, Production Support & Network Operations), consisting of 16 staff members in a 7X24X365 environment tasked in the support of all airline freight technical operations.

• Managed all activities related to the IT Operations services and procedures

• Responsible for IT operations and communications in over 60 locations worldwide. This included working with several technical outsourced vendors and remote staff.

CORPORATE NETWORK OPERATIONS IT DIRECTOR – IGA Worldwide, Inc. Guilford, CT 03/2006-11/2011

Built and managed Information Systems, Technical Support, and Development Departments for this start up In-Game Advertisement firm. Also, oversaw 7x24x365 computer operations, and managed budgets along with the creation of a full Data Center from the ground up and established Change Control policies, Project Management, and Issue Tracking systems for the corporation.

Installed, configured and maintained Cisco Firewalls, Switches, and Load Balancers. Managed all IGA user Desktop and Laptop computers, as well as Data Center for 60 million + user In-Game Ad Placement and Reporting Network. Served as lead Project Manager for server installations and migrations (Windows 2003 to Windows 2008), and saved several hundred thousand dollars on software license, network and hardware costs. Completed the company’s first DR/BCP plan that was been published to investors and upper management. Also provided support for over 80 worldwide corporate employees.

Paul A. Orlando Jr. - Page 2

ENTERPRISE IT MANAGER - Tangoe, Inc. Orange, CT 07/2005-03/2006

Engaged as Manager of Operations support staff (4 Direct Reports), for this Telecom Expense Management company. Key technology liaison to the business user community, and Project Manager for all infrastructure, BCP, and DR initiatives. Primarily responsible for staff evaluations, levels, and assisting with enterprise capital budget planning along with data center operations (new system builds, upgrades, power distribution, backup and recovery, and monitoring).

DIRECTOR OF IT OPERATIONS – SS&C Technologies, Inc. Windsor, CT 03/2004-07/2005

Recruited as the Director of IT Operations support staff (16+ Direct Reports), Technology liaison to the business user community and Project Manager for all infrastructure, BCP, and DR initiatives. Planned and implemented all new system builds, upgrades, power distribution, backup and recovery, and monitoring. During my tenure, I successfully managed simultaneous Sarbanes-Oxley and SAS 70 Level II audits, planned the consolidation of 3 acquired company Data Centers’ (along with their daily operations), into the Windsor, CT Data Center and established new Change Control, Customer Profile, Project Management, and Issue Tracking systems for the corporation.

DATA CENTER PLATFORM SUPPORT MANAGER – Hartford Life, Inc. Simsbury, CT 05/2001-08/2003

Hired as Manager of Platform support staff (18 Direct Reports), and technical management liaison to the business user community. Managed two enterprise data centers with over 400 Sun/HP and 600 Wintel servers and acted as technical project manager for all infrastructure and DR initiatives.

SENIOR MANAGER OF TECHNICAL STAFF / UNIX – Oxford Health Plans, Inc. Trumbull, CT 11/1999-05/2001

Managed system administrators for SAS and EIS data warehouse systems running on SUN Solaris and AIX operating system platforms. New program installation, test, and integration system wide. Part of criteria selection team for several IS upgrade/new infrastructure projects for 4000+ user base. Member of project team for IT capital budget creation. Worked with all business lines to properly budget for their projected growth. (Note: Oxford Health Plans outsourced all IT functions to CSC on 01/2001).

NATIONAL INSTALLATION MANAGER – The Credit Bureau Of Connecticut. West Haven, CT 11/1989-09/1999

Technical Manager of customer service technical staff (13 Direct Reports). Planned and implemented all computer system installations (In-house and national customer installs) for mortgage reporting systems that were designed by the Credit Bureau of Connecticut development team.

EDUCATION

Porter and Chester Institute – Computers & Electronics

Technical Electronics Diploma/Certificate, 1984

Rocky Hill, CT

• Several technical classes and trainings attended. (SUN, EMC, Veritas, Microsoft) Self Study: ITIL

• Currently enrolled in Six Sigma Green Belt Certification course.

• Digital Photography

TECHNOLOGY

DELL, Blade Servers, HP, Toshiba, SONY, SUN, Solaris, HP-UX, VAX, VMS, Veritas, Net Backup, Backup Exec, EMC, Legato, Win XP, NT, 2000, 2003, 2008, Vista, Windows 7, SCO, UNIX, Linux, Red Hat, Oracle, SQL, Data Warehouse, Disk Systems, EDM, StorageTek, SAN, iSCSI, EqualLogic, PowerVault, LAN, TCP-IP, Mercury Interactive, Remedy, SiteScope, Sonic Wall, Cisco, CDN, RackSpace; VOIP, Vault, VMWare.

CORE COMPETENCIES

IT Operations Management, IT Process Creation and Improvement, Desktop Support, Network and Server Infrastructure, Contingency Planning, BCP/DR Planning & Implementation, Solution Design, Cost Containment, Project Management, Staff Leadership and Team Building, Help Desk Management, Client Relationship Management, Hands-On Technical Director, Change Management, Fostering Change, Vendor Management, Procurement

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